Just as a forewarning to other guests, there are several additional fees that are charged at check-in. This is disclosed in the fine print, but I assumed that housekeeping fees would be included unless we damaged the place.
We arrived to a room where a blue substance had dripped down the shower walls and dried there. A speaker on the ceiling was emanating a loud, intermittent static noise that kept my fiancee from sleeping. There were two lamps in the bedroom area, but neither one worked. An area rug covered the carpet but was too big to fit in the space, causing two big ridges to form that would not lay flat (in the room with no working lights). The carpet was dirty. I understand it is right by the beach and sand inevitably gets tracked in, but this was more than just a little dirty.
We asked for another room, and the next room was cleaner and quieter. There was no toilet paper when we got there, but we were so tired that we figured we would just call in the morning to ask for some. The front desk called us to check and make sure that our new room was better, which we appreciated, and we asked for the toilet paper then. We were told that we had to supply our own after the first roll. We explained that we never got a first roll - we didn't get any. We did eventually get toilet paper, but being questioned about it first was disconcerting, especially given our experience with the first room. I've never been anywhere where they keep their toilet paper so close to the vest. The manager later explained that it is because the cleaning company is under contract and is not associated with the property management company. I think it would be more helpful to guests if a system is devised so that the property managers don't have to shift blame or go through red tape to correct a mistake made by the cleaning crew.
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- Also Known As:
- Surfside Hotel Miramar
- Surfside Resort Condo Destin Fl
- Surfside Resort Destin Florida