Where to begin.. My experience at this hotel has taught me to never book another hotel stay online again without first calling the hotel and making sure they have, like most decent and reputable hotels now a days, cameras in the hallways, stairs, and outside surrounding the hotel to ensure the safety of their patrons. After being robbed, losing all of my valuable possessions and nearly my life, I learned after talking to the police that there
was no way I would recover my possessions or see the case resolves because the hotel lacked proper security measures such as cameras in the hallways, stairways and even outside the hotel. Staying here and dealing with the staff after was a nightmare. After my stay, I was harrassed by staff in their attempt to convince me that there is no security issue at the hotel and that they have no liability in what transpired. I am going to demand my money back and possibly take legal actions against the owners for their negligence. Besides the traumatic experience, their restaurant and bar are overpriced and the whole experience was not worth the $150 nightly rate they charge. I'd try the Marriott across the street, they have cameras everywhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your recent stay with us and for taking a moment to provide feedback to the TripAdvisor community. We are so sorry that you were robbed while staying in Miramar. We do feel it is important to set the record straight on some pertinent details regarding this incident. As you shared with the police, the robber was a stranger that you met on Craigslist and invited into your room. Additionally, the robbery did not occur in a direct confrontation with the robber, but instead, your invited guest took your belongings while you were in the shower. To address the security of the hotel, we take our guests’ security extremely seriously as we want to ensure a safe and comfortable stay. We do have the industry standard coverage of monitoring cameras and the majority of other hotels do not have more camera coverage than we do.
Again, we are truly sorry that this incident occured, but felt it was important to fill in with some of the other facts of what transpired.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.