Just left from this hotel. We left early even though we would lose money for the night. Traveled for a soccer tournament and used a Hilton brand like we always do. Got there at 5:30 p.m. On a Thursday and some of our teams rooms were not ready. Other teams were there and hotel was sold out. The noise and running up and down halls was out of control. We travel quite a bit with soccer and never have I been to a hotel that was so out of control. Started calling the front desk at 10:30, then 11:30 and then at 1:15 in the morning to ask them to send someone up on Thursday night to get kids and adults out of halls and to get noise under control. Never worked. On Friday morning I even went to the front desk and asked if they could put a note in the rooms asking parents to control the noise. Clerk assured me it would be taken care of but Friday night came and it was almost as bad. Tried running the fan on the a/c to mute the noise but it would only work on auto so it kept going on and off.
The breakfast was better than most hotel breakfast and the staff in there was very nice and helpful. The rooms were pretty clean. Had hair on our sheets and asked for new ones. One of our team's rooms had a big leak in it by the entry door from water from the above floor. They left early too.
Stay could have been a lot better had we got a good night's sleep. Staff just didn't seem interested in helping. Several of us left early even though we paid with a group rate and it was not refundable. Our team was done and the thought of another miserable night trying to sleep just wasn't appealing. Drove 4 1/2 hours home instead.
If you are thinking of staying here, make sure you ask if they have any groups there. If they do, go somewhere else where you can sleep!
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- Also Known As:
- Hilton Garden Inn Ft. Lauderdale Sw/Miramar Hotel Miramar
- Hilton Garden Inn Miramar
- Hilton Miramar