It's probably my fourth time at this hotel and not much to complain. It's simple, clean and inviting. My room was nice and very clean. Even in the morning when I woke up I could still smell the carpet freshner. Breakfast is pretty good and a very moderate price for a buffet style breakfast. The only flow is having a very grouchy and slow cook in the kitchen. He didn't seem eager to assist the guests. Receptionist could be friendlier but are ok.

When we arrived to Fort Lauderdale airport after midnight due to a flight delai, we realized that we made a mistake in booking, we called the hotel and we tried to explain to Cara that we need the room for the same night and not for the following day. She stated that they have rooms available but there is nothing she can do because the reservation was made thru a third party (Hotwire) and that if we want to get a room we have to pay for it again.
For over 20 minutes we were trying to convince her that it was a honest mistake, and we just need somewhere to sleep for the next few hours.
She called her manager M Melon who showed no interest in assisting a long time loyal customer and Hilton HHonors member, refused to speak to us on the phone and just rejected our request,
Mr Melon (I hope I spell his name correctly) was indifferent and didn't show no consideration to my longterm loyality to the brand; he failed to use better insight to assist a family with kids in the middle of the night, he failed to understand what HOSPITALITY is all about.
I believe that the front desk staff and managers completely reflect the hotel and corporate management competency; and based on this experience, I sincerely believe that Hilton local and corporate management are COMPLETELY INCOMPETENT and if I could give this hotel 0 stars, I definitly would.

I stayed at this for two days and ran into a couple of issues. When I first got to me room and turned on the TV the basic channels ABC, NBC, CBS, etc) did not work on my TV. I called down tot eh front desk and immediately they sent an engineer up, which I was impressed with. The engineer restarted the TV a couple of times, but could not get it fixed. I was moved to another room which had the same issue, but I didn't bother letting the front desk know and just stayed in the room.

The shower head leaked and it shows that this issue was going on for a while because the ceiling above the shower head was chipped and flaking from the water being sprayed on the ceiling. (See attached pics)

On my last day in the hotel the fire alarm went off at 5 am. When i got downstairs I heard from other patrons that this issue has occurred in each of the two previous weeks. Apparently someone has been smoking with their door open or smoking at one of the exit doors. This issue needs to be addressed by management.

The front desk staff was very helpful, the the breakfast staff did a great job as well.

I've stayed at this hotel before, but hadn't tried the room service. We decided to just stay in the first night of the trip, as my co-worker had driven over 6 hours and I was exhausted as well. I ordered the grilled chicken with vegetable over pasta and a caesar salad. Althought they said it would take about 40 minutes, the food was up in 20. The temp of the food was perfect. The salad was delicious and the grilled chicken was excellent. It was a nice sized portion, the temp was perfect and the food was absolutely delicious. I felt like i was eating in a high-class resident. The Hilton also has other nice touches like fresh baked cookies, tea and lemonade in the lobby at the end of the day, in addition to the free coffee in the lobby in the a.m. All these nice touches, as well as great service, friendly people at the front desk and reasonable prices make the Hilton a great place to stay!