I had a two day stay at this place. The first night was fine. The second night at 1:15AM someone is trying to get into my room with a card key...only the deadbolt kept them out. I watched as they waited around for 20 minutes before leaving. I couldn't fall back asleep for over an hour.
At 5:45AM I get a call but I hadn't ordered a wakeup call. When I answer, the person informs that I didn't belong in that room. I tell them I'll be down later to straighten it out. I go back to sleep. After a few minutes someone is banging on my door. I ask who it is and get security, open up. I'm frantic and wasn't going to open the door so I ignore the person. Someone is trying to get me to open the door. Why? Are they trying to harm me or rob me? The call could've been amde on one of the convenience phones located in the hallways. A few minutes later, the phone is ringing again asking me what I'm doing in the room. I ask who it is and he replies the front desk. I ask to speak to the manager and he informs me he is the manager and again what am I doing in the room. I ask his name. He refuses to identify himself. He only asks what I'm doing in the room. I tell him that if he's really the manager he can check the computer and see that I am the same person from the night before and that I booked for two nights. I ask his name again and he still refuses to give it to me. He tells me his records show no one is supposed to be in that room. A few minutes later another call. The person refuses to give me their name and wants to know what I'm doing in the room. I tell them I'm calling the police. I am scared and decide to dial 911.
Unfortunately, when I dial 911 I get the front desk (9 is to make outside calls). I tell them I'm trying to call the police and they inform me that they already did. Ten minutes later the police are at my door asking me to open it. When I see the police car in the lot and the two cops in uniform I comply. They too ask me what I'm doing in the room. I show them my reservations. One stays with me while the other takes my ID and goes downstairs. A bit later the cop downstairs talks with the officer in my room to inform him it was all a mistake.
At 7 AM I checked out. They said it was all a mistake. Since I booked this all on-line, I'm not sure what kind of mistake it was...no one at the front desk offered an apology...
The Wyndham hotel chain/Days Inn HQ did nothing for me. I wrote personal letters as well as letters on the Wyndham and Days Inn websites and got nothing from them. They sent me a standard letter stating this was an independently owned franchise and asking me for my name, stay date, and other reservation info. I filled it out and got a reply from them with the exact same standard letter.
The supposed owner of the Days Inn called me wanting to know what happened. Since I was heading to a class I told him I couldn't talk now. He asked for a convenient time to call which I gave him...never heard from him again.
All in all I wouldn't recommend this experience or the Days Inn/Wyndham chain to anyone.
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn