You have no idea or knowledge, on how to treat a customer. Most of the Front Desk personnel is incompetent, to answer even the simplest question, like "how to get to Miami Downtown, without taking a cab". Your technical system, at the Front Desk is obsolete, it can´t track down what you guys did, three days ago. Plus, I lost a complete night´s worth, because I was charged as a "no show", thanks to the incompetence of the Hotel´s Reservation personnel, who, at my request of cancelling a reserved night stay on 07/25/2014, more than 48 hours prior to that date, gave me a "confirmation number" for that day, assuring me, that it was a "Cancelling Confirmation Number". How was I to know which number was what? I trusted the operator that attended me. Therefore, I had to pay that night, even, after protesting to all the Front Desk Managers on Duty, of the Days Inn Hotel. Nobody was capable to help me get my money back. In conclusion: the worst hotel I´ve stayed in (Days Inn Hotel, at NW, 36th Street, Miami, Florida).
To end this note, I inform you, that the only personnel capable enough, as well as kind and enduring, to help me in my predicament till 2:00 A.M., when I arrived, was a girl named Gloria, who thrived for three hours, to find out, if I was reserved from 07/26 thru 07/29, because, the obsolete system, could not verify that for her. At last, she found a printed paper, that stated that I had made that reservation. She should be the permanent Front Desk Manager, instead of all the worthless "managers", that are above her.
GOVERN YOURSELF ACCORDINGLY
A disgusted costumer: REINALDO RODRÍGUEZ
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Wyndham, Expedia, HotelTravel.com, Priceline, Tingo, Hotels.com, Odigeo, TripOnline SA, Venere and Otel so you can book your Days Inn Miami Airport North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn