Being in the hospitality business for twenty-five years, I live it and I love it. Today I work in various aspects of being a Hospitality Specialist and in many areas. In high demand, I meet many and I love and enjoy working with many and I love every minute of making clients and customers satisfied. I have always excelled and exceeded to not only meet the customers needs, but to go above and beyond (at Don Shulas we called this creating raving fans-imagine-what a concept). Knowledge of the true sense and meaning of customer service and satisfaction can be "taught", but it cannot be learned if it is not innate. Innate is a true passion for this field and a real authenticity of loving what you do. Creating satisfaction-knowing that not only are you making the customer happy-and this makes you sincerely happy, but you are creating more business. This is a smart asset to any hospitality establishment. Today, it is rare to find. But I am impressed!!! From the front desk staff, Jaimie, Azure (sorry if I spelled that wrong) to security, the cleaning staff and to Abe-The multi-talented artist and entertainer, amazingly entertaining his customers at the Travelers Lounge-excellent bartender... I'm saving the best for last ...keep reading. Impressed to see the pride of loving what you do was found at the Days Inn. Today I often find no smiles, no greetings, no need to make the customer happy, general managers (power hungry) who should not be in the position and it's all too often. I am always so incredibly impressed when I experience from the customers point of view-the "innate". The others, like me who truly love what they do and they are damn good at it. This is BREND at the Days Inn. How refreshing. She was a relief to sad hearts and tired souls who were on the other side of the "job". I was in need for a "me" and there she was. Brend is amazing at her job. She understands the concept of what we all know...the customer is always right. She understands the concept of creating satisfaction and excellence. She understands the concept of pleasing her guests. This is because it is innate. This is who she is and what she excels at and loves. She doesn't know my title, which could be very influential and beneficial for her. What she did know was that we had fallen on hard times from an illness, the stay at the Days Inn in Oakland Park Boulevard was horrid and a nightmare, and that we simply needed a room. To BREND it wasn't our titles-it was us ...the guest, that she went well over and exceeded- beyond to help satisfy. So refreshing!!! She helped and created good for us, touching us with humanity when so desperately needed-so rare these days. This is because Brend is authentic and an "innate".
I can say that Brend-not even knowing that it has been a time in our lives that has been so painfully difficult, not only made it softer, easier, and for the first time ok, she made us believe that there are still real authentic- hospitality customer service -guest relations experts in this field who understand what this business is all about and they love it. They love people. They love what they do. More powerful, touching lives in a much needed way and not even knowing. Then when guests like us are gone and when customers with our titles and influence see excellence, it is Brend that we will rave about. Her boss should praise her as the asset she is to him and to the Days Inn. Brend made up where others failed, making me want to rave and create raving fans for her - and ultimately creating business and a good name for her boss and for The Days Inn. And join us on Friday --Kereokee night with Abe at the Travelers Lounge!!!
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn