I stayed at this hotel the night before my cruise and had no problems. The day I got back from my cruise was a different story. After waiting for over and hour and a half for our prepaid transport back to the hotel from the port, which never showed, we were hot and not happy at all. I had made reservations for both of my stays 2 months prior and had confirmation numbers for both. They had no record of my last stay. I will say that Catherine at the front desk was very sweet and helpful. Although we were too early for check in she found us a room and gave it to me at a discounted rate. She also helped get me in contact with the manager of the transport company to get my money back. Now lets move on. When we get to the room it is HOT!!! The air was running so I thought maybe since we were early it had jut been turned on........and hour later it was still 91 degrees in our room. The AC unit was very dilapidated and wasn't even completely attached to the wall. I went back to Catherine and again she was very sweet and helpful. So an hour later they installed a working unit. Later that afternoon I went to the front desk to get some washcloths none were available and never got any. When I went back to the room the toilet was stopped up so I went to use the phone to call the front desk but the phone did not work. If it wasn't for Catherine I would have not rated this hotel as high as I did. The property needs to be updated because even though we got a "new" ac unit our room was not completely cooled off until the next morning!
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn