Upon arrival we presented our printed confirmation to the desk clerk. She was unfriendly and never made eye contact. Fortunately, Luis, the manager was there and greeted us warmly. Desk clerk shoved paper in front of me and asked me to sign for our "double bed" room. When I pointed out we had confirmation for a queen room, she said "Don't have any, only double". I turned to Luis, who hastily jumped on the computer to find our queen room. For some reason, they had no queens available even though we had confirmed reservations for a queen room. We reluctantly agreed to a room with two double beds. The room was small but clean. At 5:30 am the next morning I was awakened by very loud talking outside our room. It was the housekeeping staff gathering at their supply room which was located next door to our room. The talking got louder and escalated to shouting as they called across the parking lot to each other. I got up, opened the door, and literally waded my way through the 8 or so employees who stood before my room door, smoking, drinking coffee and talking. When I got to the lobby I was met at the desk by Mary. She was very helpful, acted immediately to stop the talking and apologized for the noise. I went back to the room and all was quiet for about 5 minutes. Next think I know there are two of the shuttle drivers standing directly in front of our room, talking loudly again. I went out, asked them to be quiet and got a rather rude response. I went back to the lobby where Mary immediately came to my aid. When I told her my frustrations with the room assignment and with the noise, she checked the computer and suddenly found an empty Queen room that we could have right away. (funny how there wasn't a queen room available the night before, eh?). We were moved over to it within minutes. This room was poolside, a bit larger than the first, and clean.
We booked this hotel because it had shuttle from airport to hotel, and because they offered complimentary shuttle to the Port of Miami. The shuttle driver to the Port was clearly confused and his bus was in poor repair (the door did not close/lock properly). He had to ask the 4 groups several times what cruise line we were with, and still got things mixed up when he arrived at the port.
I am glad I did not book this hotel for after the cruise!!
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- Also Known As:
- Days Inn Miami Airport North Hotel Miami Springs
- Miami Springs Days Inn