Had four rooms booked here through Expedia. Had confirmation number- thought my credit card had already been billed. Between my booking in June and our stay in January, my credit card was stolen and replaced. On the day of our stay, the hotel ran the card charge on the old card and the card was denied, so they just canceled all four rooms and gave them to other parties. They had my phone number and email address, but made no attempt to contact me. We arrived around 9PM to find we had no room for the 13 guest expected and were faced with a high "No vacancy" rate in the area. All they had to do was call or email and let me know and I could have given the new card number.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 15, 2013
Dear BethGville,
Thank you for taking the time and writing a review on Trip Advisor about your experiences at our hotel. We here at Days Inn Miami Airport North love seeing guests responses posted online. I would like to take the time and apologize about the miscommunication that caused your reservations to be cancelled. When a guest uses an invalid credit card to reserve a room we do a courtesy hold on the reservation until 6pm. Unfortunately in your case you did not arrive until 9pm. I am sorry no attempt was make to reach out to you about getting another credit card. I will review our policies and make sure the front desk calls about invalid credit cards holding reservations to ensure this does not happen again. Thank you for bring this to my attention. I am sure if given another chance we could exceed your expectations.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
