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“Good experience” 4 of 5 stars
Review of Holiday Inn Express Miami Airport Central-Miami Springs

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Holiday Inn Express Miami Airport Central-Miami Springs
2.5 of 5 Hotel   |   5125 Northwest 36th Street (Doral Boulevard), Miami Springs, FL 33166   |  
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Ranked #3 of 12 hotels in Miami Springs
Sioux Falls
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Good experience”
4 of 5 stars Reviewed January 22, 2013

We stayed here because we had a early morning flight out on Monday. When we arrived, we had a very attentive young man check us in and gave us directions to find dinner. The place was pretty quiet (Sunday evening) - no crowds or noise in the hallways. The room was clean and bed was comfortable. The air conditioner did make some racket when the condenser kicked in, but that was easily remedied by just leaving the fan on. When we left at 6:15 the next morning, breakfast was already being served 15 minutes early, so we grabbed some food on our way out. The eggs and sausage were really good; lots of variety and much better than what I expected. The gentleman at the front desk gave us great directions to the airport; we had our rental car turned in and were walking into the main terminal 20 minutes after leaving the hotel. Overall a good experience for us; we will stay there again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 23, 2013
Dear Valued Guest,
Thank you for your review of our hotel. We are pleased to hear you had a good stay with us and will be sure to pass on your comments to our staff. Thanks again for staying with us and we look forward to seeing you again the next time you travel through Greater Miami. Have a nice day!
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255 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Cumming, Georgia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 21, 2013

We recently used this hotel for an overnight before an international flight. We flew in from Atlanta and used their shuttle. We had to wait for about a half hour for the shuttle bus..
The check-in was slow because there was only one person at the desk.
He was friendly and apologetic for the wait. When we arrived at our room, the card key would not work, The maid let us in. My husband got another key that also did not work. Again we used the maid. She let us in without even making sure who we were.
The room ( like the outside) is in need of a remodel.
The Shuttle does work, but they don't stick to a firm schedule.
The place did not have a working vending machine with water.
All of this being said, the place was sufficient for a overnight. It was reasonably clean and
staff was friendly.

Room Tip: Allow adequate time for shuttle to run a little late. Be sure do get a bottle of water before arriv...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 23, 2013
Dear Valued Guest,
Thank you for your review. Our hotel reviews and addresses each situation very carefully. Safety and security are our first and foremost concern. Please email me direct at 738gm_miami@snbhotels.com so I may obtain additional details about your experience.
Sincerely.
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Reno, Nevada, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2013

We were supposed to stay at this hotel for one night before we went to the Bahamas. We never made it because we were stuck in Chicago due to weather. We had our passports sent there just in case we missed them at home. Not only did the staff overnight our passports to us in Chicago, the staff helped us track them when they were lost. They went above and beyond for a family who never stayed there. I will always be a Holiday Inn customer. Way to go! I have stayed at several Holiday Inn Express' so my ratings for everything other than service applies to the hotels I've actually stayed in.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 11, 2013
Dear Valued Guest,
We truly appreciate your kind words about our staff services even though you were not able to stay at our hotel. We are all happy that you received your passports and truly look forward to meeting you the next time your travels come through the Greater Miami Area, happy new year to you!!!
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Erie, Pennsylvania
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 31, 2012

I stayed here recently before a cruise. The rooms were okay. I had flown into FLL and the shuttle I had took over two hours, so the last thing I wanted to deal with was a bunch of loud people. Because of the cruise people, it was pretty loud. I understand that's not hotel's fault. A LOT of slamming doors the next morning. I did not eat the breakfast, but heard it was alright. It offered a shuttle to the ship for $10. It was pretty crazy in the lobby. We were one of last shuttles so it went pretty smoothly as we got to avoid the crowd.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 11, 2013
Dear Valued Guest,
We appreciate your comments about the hotel and outside company port shuttle services. We are glad you stayed with us and had a smooth trip to the port, we hope you had a nice cruise. All the best to you and your family in 2013.
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Top Contributor
150 reviews 150 reviews
14 hotel reviews
Reviews in 32 cities Reviews in 32 cities
60 helpful votes 60 helpful votes
1 of 5 stars Reviewed December 29, 2012 via mobile

This place was frustrating right from the get go. When we arrived at Miami airport, we waited over a half an hour for the shuttle. Once the guy got there, he literally threw our bags into the van and we got in. The van was packed- but he stopped for every passenger waiting for the shuttle to 'check their reservations.' then he would tell them the van was full. He had the radio blaring and his driving skills were, well...bad. The hotel is old, but decent with the exception that the walls are super thin and the AC is incredibly loud. Neither myself or my husband slept at all. We specifically sent asked for a shuttle at 4 am. She arrived nearly 15 minutes late. I will never stay at this location again and definitely wouldn't recommend it to anyone! Find somewhere else!!!

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 11, 2013
Dear Trumpditty1,

Thank you for your review of your stay at Holiday Inn Express Miami Airport Central-Miami Springs. I am sorry you did not find our hotel to your liking. All of our reviews are evaluated by management, and your review is no exception. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,
Brenda J.
IHGCare
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Senior Contributor
48 reviews 48 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed December 25, 2012

I found this property online as a place to park with Green Bee Parking service. As a location to leave my car for 10 days, it was great. Close to the airport and the shuttle ran on time.

The mistake was to book a room at the Holiday Inn before driving home after an overnight flight, (which I thought was convenient). In the first room we were assigned, the headboard had fallen
off the wall. The second room we were moved to was equipped for handicapped people (we are not) - right down to a plastic geriatric shower chair (ew) and double rows of grab rails in the bathroom. The bed sagged, the linens were questionable, the pillows were lumpy, and the room's carpeting was stained and crusty (!!!) in places. The ancient window air conditioner wheezed stale, moldy smelling air. We collapsed only because we were exhausted. We left as soon as we were concious enough to drive. It wasn't clean, it wasn't comfortable and it wasn't pleasant.

We paid with a credit card on check-in, but while departing, we were flagged down in the parking lot by the morning attendant who told us the clerk who checked us in "didn't do the transaction correctly" and it had to be done again.

Room Tip: Skip this property. It's in dire need of renovation.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, January 8, 2013
Dear BellaTavares,

Thank you for your feedback in regards to your stay at our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. We regret to hear the issues you encountered in your room accommodation as well as the unsatisfactory performance of our staff. Please accept our sincere apologies for any inconvenience it may have caused you. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services.

Your business is valued and we hope your future travel plans will continue to include IHG properties.


Sincerely,

Lera M
Case Manager
IHGCare
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Fort Wayne, Indiana
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 17, 2012

I was traveling on business and had a mix up on my reservation. The staff took care of it right away with out questions. I have stayed at many Holiday Inns and this one was the most pleasant. The morning breakfast was better than many other locations. The lobby and rooms were above average and the facility in general was clean and comfortable.
The convenience to the airport is what has brought me to this hotel. The shuttle driver was very helpful with my bags and had to the curb before I knew it.
Next time I need to come to Maimi I will book my room here.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, December 19, 2012
Dear Valued Guest,
Thank you so very much for your kind words. You 100% satisfaction is our goal and I am so happy you are pleased, I wll pass on your kind words to our staff. We look forward to seeing you again the next time you travel thru Miami. Have a great Holiday!!!!
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Additional Information about Holiday Inn Express Miami Airport Central-Miami Springs

Also Known As:
Holiday Inn Express Miami Airport Central-Miami Springs Hotel
Holiday Inn Express Miami Airport Central-Miami Springs Hotel Miami Springs
Holiday Inn Miami Springs
Holiday Inn Express Miami Springs
Miami Springs Holiday Inn
Address: 5125 Northwest 36th Street (Doral Boulevard), Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 12 hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Miami Airport Central-Miami Springs 2.5*
Official Description (provided by the hotel):
Today is the day to indulge as you will find modern convenience and excellent service located right here at the Holiday Inn Express Miami International Airport. Fresh from a multi-million dollar renovation, this unique bed and breakfast style Express is the perfect stop for your visit to the Greater Miami area. Our newly revitalized location is centrally located near Miami International Airport with free 24 hour shuttle service to and from Miami International Airport to cater to all flight patterns. Our hotel is easily accessible to the Port of Miami for cruise vacation getaways, and nearby to the greatest shopping venues in Miami, as well as ideal for exploring the sites of Greater Miami and the beaches. Our Express Start hot breakfast buffet provides the energy for you to begin your day in this extraordinary city. Please allow our comfortably restyled hotel to treat you to a new level of relaxation, in a friendly environment. We look forward to your arrival! ... more   less 
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