We were supposed to stay at this hotel for one night before we went to the Bahamas. We never made it because we were stuck in Chicago due to weather. We had our passports sent there just in case we missed them at home. Not only did the staff overnight our passports to us in Chicago, the staff helped us track them when they were lost. They went above and beyond for a family who never stayed there. I will always be a Holiday Inn customer. Way to go! I have stayed at several Holiday Inn Express' so my ratings for everything other than service applies to the hotels I've actually stayed in.

I stayed here recently before a cruise. The rooms were okay. I had flown into FLL and the shuttle I had took over two hours, so the last thing I wanted to deal with was a bunch of loud people. Because of the cruise people, it was pretty loud. I understand that's not hotel's fault. A LOT of slamming doors the next morning. I did not eat the breakfast, but heard it was alright. It offered a shuttle to the ship for $10. It was pretty crazy in the lobby. We were one of last shuttles so it went pretty smoothly as we got to avoid the crowd.

This place was frustrating right from the get go. When we arrived at Miami airport, we waited over a half an hour for the shuttle. Once the guy got there, he literally threw our bags into the van and we got in. The van was packed- but he stopped for every passenger waiting for the shuttle to 'check their reservations.' then he would tell them the van was full. He had the radio blaring and his driving skills were, well...bad. The hotel is old, but decent with the exception that the walls are super thin and the AC is incredibly loud. Neither myself or my husband slept at all. We specifically sent asked for a shuttle at 4 am. She arrived nearly 15 minutes late. I will never stay at this location again and definitely wouldn't recommend it to anyone! Find somewhere else!!!

I found this property online as a place to park with Green Bee Parking service. As a location to leave my car for 10 days, it was great. Close to the airport and the shuttle ran on time.

The mistake was to book a room at the Holiday Inn before driving home after an overnight flight, (which I thought was convenient). In the first room we were assigned, the headboard had fallen
off the wall. The second room we were moved to was equipped for handicapped people (we are not) - right down to a plastic geriatric shower chair (ew) and double rows of grab rails in the bathroom. The bed sagged, the linens were questionable, the pillows were lumpy, and the room's carpeting was stained and crusty (!!!) in places. The ancient window air conditioner wheezed stale, moldy smelling air. We collapsed only because we were exhausted. We left as soon as we were concious enough to drive. It wasn't clean, it wasn't comfortable and it wasn't pleasant.

We paid with a credit card on check-in, but while departing, we were flagged down in the parking lot by the morning attendant who told us the clerk who checked us in "didn't do the transaction correctly" and it had to be done again.