We were supposed to stay at this hotel for one night before we went to the Bahamas. We never made it because we were stuck in Chicago due to weather. We had our passports sent there just in case we missed them at home. Not only did the staff overnight our passports to us in Chicago, the staff helped us track them when they were lost. They went above and beyond for a family who never stayed there. I will always be a Holiday Inn customer. Way to go! I have stayed at several Holiday Inn Express' so my ratings for everything other than service applies to the hotels I've actually stayed in.
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