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“Shuttle service rotten, hotel good” 3 of 5 stars
Review of Holiday Inn Express Miami Airport Central-Miami Springs

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Holiday Inn Express Miami Airport Central-Miami Springs
2.5 of 5 Hotel   |   5125 Northwest 36th Street (Doral Boulevard), Miami Springs, FL 33166   |  
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Ranked #5 of 12 hotels in Miami Springs
Escondido, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Shuttle service rotten, hotel good”
3 of 5 stars Reviewed October 24, 2012

We arrived at Miami Airport at 8 PM after an exhausting day of flight. We had chosen this hotel because it was close to the airport and had free shuttle service. Even though we called the hotel three times, only to be told the shuttle was "on its way", we waited nearly 2 hours for it - outside in the rain, heat and humidity. All the other major hotel brands came and left within 20 min of our arrival. Even the "other" Holiday Inn Express shuttle came by, but we were told we had to wait. The hotel itself was staffed by friendly people and did arrange for shuttle the next day to the cruise terminal, but that was for $20 per person fee.

I would not recommend this to any traveler planning on using their shuttle.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 30, 2012
Dear Valued Guest,
We would like to thank you for your feeback and truly apologize for the inconvenience at the airport. We will immediately review and implement new procedures to ensure speedy shuttle service to the airport. We appreciate your comments and wish you a nice day.
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270 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Louisville, Kentucky
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 15, 2012

This hotel is very close to the airport and there is a 24 hour free shuttle both to and from the airport. When planning your trip to the airport from the hotel in the shuttle, pay attention to the advice to leave several hours ahead of your flight. Even though the airport is close by, there is very heavy traffic and it takes the shuttle some time to navigate through the traffic to reach your departure terminal. This hotel is comfortable and has excellent sleeping accommodations. Without a car, you are steps away from a sports bar/restaurant and a 24 hour IHOP. The hotel offers a suitable hot breakfast buffet each morning as well. This is an excellent choice if you need to stay very close to Miami International Airport.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 23, 2012
Thank you so very much for your review. Our staff works very hard to ensure a memorable stay for all our guests and we are so pleased you were satisfied, your comments mean a great deal to us. We look forward to seeing you again the next time you travel thru Greater Miami, please ask for me directly, I would like to opportunity to personally meet you and say thank you on behalf of my entire staff. Have a wonderful day and thanks for making ours a little special today!
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Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 12, 2012

We stayed 2 nights at this hotel, on the way to and back from the Everglades. It was very close to the airport, which was the most important factor for us. The rooms were clean, the staff was pleasant, the price not too bad for Miami.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 23, 2012
Thank you so much for your review, it was our pleasure to host your stay and we look forward to seeing you again the next time your travels take you thru Greater Miami, have a nice day!
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Texas
Senior Contributor
38 reviews 38 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed October 5, 2012

I stayed here when traveling on business. The rooms are fine for what the place is, The price was not bad and it is VERY close to the airport. Free WiFi and breakfast so it's ok. The photos make it look better than it is from the outside but it is secure and there are several places to eat or have a beer within walking distance.

The staff were ok until I had a problem. Arriving there after dark and driving through very bad weather, I left my rental car lights on - next day flat battery. I thought they might have some jumper cables - now I know this is not an advertised service but hey not like it would cost them a lot of money to have a set handy. .... They did direct me to their passing maintenance guy but he spoke not one word of English. You'd think they would know this.

Even in a budget chain they should think about the customer. Hampton Inns tend to be better at that but I did not have a choice this time. Don't think I would stay in this location again. But there are multiple H.I. nearby if you have to use that chain. Some are better than others.

Room Tip: probably stay somewhere else.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 9, 2012
Dear Valued Guest,
Thank you so very much for your feedback, I am very sorry in the events that happened regarding your car. In the customer service area, yes we have a lot of work to do and I can assure you I will personally work with my staff in training and assisting our guests and going out of our way to ensure our guests are completely satisfied. I truly appreciate your comments and would like to personally meet you the next time your travels bring you to the Greater Miami area. Please contact me direct at 305-887-2153 X 110 to personally assist you. Have a good day.
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Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 5, 2012

We were in town for a weekend of baseball at the new Marlins Park, and this HIE was a good location. The price was right and, as always, there are few bad surprises with HIE. Our room was comfortable and clean, but the A/C was a distraction and louder than at other HIE's we've stayed. Still, it's pretty hard to beat 10 minutes to the ballpark and that's why we picked this hotel, after all.

Room Tip: We didn't use the Fitness Center or Room Service, but TripAdvisor (in all their wisdom) doesn...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 9, 2012
Dear Valued Guests,
We appreciate you taking the time to write about your stay here and are glad you got to visit our new Marlin's Park, it is an incredible stadium! Thank you for sharing your comments about our hotel and we will immediately check our maintenance procedures and adjust accordingly. Thanks again and we look forward to hosting your stay the next time you travel to the Greater Miami Area! We are also close to American Airlines Arena which hosts the Miami Heat and easy to get to Dolphin's Stadium with is home to the Miami Dolphins. Have a good day.
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Ellenwood, Georgia, United States
1 review
5 of 5 stars Reviewed October 4, 2012

My wife and I have stayed here twice in the past two months as our son is newly enrolled at a local university. We're somewhat financially challenged (tuition!!) so cost was a big factor, but we also would not settle for less than a secure, comfortable environment. We found it here - I can't imagine a better combination of price and service. The hotel is clean, the facilities are modern and well-maintained, and the staff was almost embarrassingly friendly. It wasn't perfect - no stay is, particularly for this price. On our second stay, the 1st room they gave us smelled of cigarettes. Not their fault, but they were very apologetic and immediately gave us another room on the same floor. Elevator seems a bit shaky. Didn't need airport shuttle, can't comment on that. Breakfast wasn't bad, wasn't gourmet - again, consider what you get for the price.Will stay here every time we're in town.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 9, 2012
Dear Valued Guest,
Thank you so much for your review, we appreciate your feedback on your recent stays. We truly look forward to your next visit to Miami and wish your son all the best in his education here in South Florida, please know that if we can be of any assistance, please contact me directly at 305-887-2153 X 110. We look forward to meeting your family!
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Lancashire, England
Top Contributor
115 reviews 115 reviews
53 hotel reviews
Reviews in 62 cities Reviews in 62 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed October 1, 2012

OK so it's a HIE at an airport so you don't expect anything special and you don't get it. Disinterested check in staff and insects on the bedside table are a couple of the negatives.

To be fair, the bed was comfortable and the room had all I needed so no major complaints but the area and building had a depressing feel which might lead me to look elsewhere next time I'm at MIA

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trisha M, General Manager at Holiday Inn Express Miami Airport Central-Miami Springs, responded to this review, October 2, 2012
Dear valued guests,
We are very saddened to hear of your stay and appreciate your feedback. I would appreciate if you could contact me directly at 305-887-2153 X 110 for more information about your stay and I can assure you that we will work hard to do our very best to ensure our hotel and staff are up to your expectations the next time you travel to Miami.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Miami Airport Central-Miami Springs

Address: 5125 Northwest 36th Street (Doral Boulevard), Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 12 hotels in Miami Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Miami Airport Central-Miami Springs 2.5*
Official Description (provided by the hotel):
Today is the day to indulge as you will find modern convenience and excellent service located right here at the Holiday Inn Express Miami International Airport. Fresh from a multi-million dollar renovation, this unique bed and breakfast style Express is the perfect stop for your visit to the Greater Miami area. Our newly revitalized location is centrally located near Miami International Airport with free 24 hour shuttle service to and from Miami International Airport to cater to all flight patterns. Our hotel is easily accessible to the Port of Miami for cruise vacation getaways, and nearby to the greatest shopping venues in Miami, as well as ideal for exploring the sites of Greater Miami and the beaches. Our Express Start hot breakfast buffet provides the energy for you to begin your day in this extraordinary city. Please allow our comfortably restyled hotel to treat you to a new level of relaxation, in a friendly environment. We look forward to your arrival! ... more   less 
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Also Known As:
Holiday Inn Express Miami Airport Central-Miami Springs Hotel Miami Springs
Holiday Inn Miami Springs
Holiday Inn Express Miami Springs
Miami Springs Holiday Inn

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