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“Top notch Hotel!!” 5 of 5 stars
Review of EB Hotel Miami Airport

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EB Hotel Miami Airport
4.0 of 5 Hotel   |   4299 NW 36th St, Miami Springs, FL 33166   |  
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Hotel amenities
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Free Breakfast!
Ranked #1 of 12 Hotels in Miami Springs
Nevada
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Top notch Hotel!!”
5 of 5 stars Reviewed February 17, 2014

Hotel was booked by Carnival Cruise Line. We were totally impressed with everything from customer service to all the amenities in the room. They took the time to show us the "curtain" for the shower, thank goodness! Everything about the stay was great. We know that any minor problems noted by others will be remedied before the grand opening (problems that did not bother us at all) Room was extremely well done and appointed with a lot of extra things in the bath area not normally in a hotel. The staff was so very good at their jobs and very customer service oriented...a real PLUS! Any glitches with shuttles are sure to be taken care of as the opening approaches, but we were more than happy. When I see negatives, I figure those people would not be satisfied no matter what you did. GREAT JOB!!!!I

Room Tip: Not even an issue...they are all great
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, February 18, 2014
Dear Mr. Pahrumbum,

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

We are delighted to read that you were impressed with our hotel and that you enjoyed everything about your stay.

We really appreciate such positive and uplifting feedback and hope to host you again soon.

Kind Regards,

Mari Martin
EB Hotel Miami.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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English first
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed February 9, 2014

This is a relatively new hotel and I must say it is beautifully designed with spacious and luxurious rooms and an awesome shower. However, there were many small problems that added together, made our stay less enjoyable:

1. The bathroom is see-through and the screen separating it from the bedroom didn't work. The front desk said someone would take care of it but that never happened. It was broken before we got there so I had a hard time understanding why they weren't in a rush to fix it.

2. The gym was nice but what's the point of having fancy equipment with TV channels if the TV doesn't work and isn't connected?

3. The wifi may be free but in the room the signal was so weak in was unbearable! You had to stand near the door or it wouldn't work.

4. The front desk staff were very cold and indifferent and when we checked out no one asked "did you enjoy your stay?" or "did you find everything OK?" - don't they want feedback??? It was just "here is your bill. Goodbye."

This hotel has tons of potential but lacks in customer service and in functionality.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, February 17, 2014
Dear Mr. LB294,

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

I am sorry to read that you did not have the most pleasant experience at our hotel. We strive to deliver a perfect customer experience and we are sad to read that we were unable to provide it to you.

It is indeed part of our standard to ask about the stay and the overall experience at check out time and I apologize if we failed to ask for your feedback at the moment. However, we are taking your comments from here and will follow up with our staff.

We appreciate your comments and hope you give us a second chance to show you the 5 star service we can provide,

Regards,

Mari Martin
EB Hotel Miami
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 6, 2014

More wayward travelers, my wife and I stayed here after being diverted on our way to Costa Rica.
The pros:
- very nice large contemporary European-feel suite with huge bathroom and shower (thanks for the shades in the glass-enclosed bathroom)
- comfortable bed (kind of like a sleep number bed), huge closets, wet bar, cool motion-sensor footlights for creeping around at night. Did I say tons of room?
The cons:
- Furnishings a little rough at closer inspection (cigarette burns on couches... thought it was non-smoking?!)
- It pains me to say that the desk staff was very cool (not the good kind), both late-night and early morning.
- Since a lot of stranded travelers apparently end up here, was very disappointed to find only toothbrushes as traveller rescue items. Even Holiday Inn has combs and brushes.
- Van service to airport was a bit rough; called the hotel after the airline set up our reservation and they said van was on way. 40 minutes later (this was near midnight BTW) it showed up. Mind you, the hotel is only 5 minutes away.
Hope this is constructive criticism for the management that obviously pays attention to their reviews (that's always a good sign).

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, February 13, 2014
Dear Mr. Macotak

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

We are sorry to read that several details in the service we provided you affected your overall impression of our property.

Indeed, we take our reviews very seriously and act upon it to improve. We are in the finish line of our soft opening stage and it is important that we get everything smooth out before our official grand opening.

We appreciate such sincere feedback and hope you give us a second chance to show you the 5 star service we are able to deliver.

Regards,

Mari Martin
EB Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
62 reviews 62 reviews
18 hotel reviews
Reviews in 34 cities Reviews in 34 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 4, 2014

Chose this as it was close to the airport and price/quality seemed unbeatable.

Lovely rooms. New, big, comfortable, highly highly equipped (think -great- bedding that inflates to your personalised comfort).
Everything top class.
Service was friendly enough but no real match with the standard of the rooms.
Nice breakfast with yummy fruits and manchego cheese........ bread could be improved on.
Roomservice menu was very limited and the dishes we ordered were only partly eaten despite being hungry; avoid.
This place is in middle of knowhere so no food elsewhere either. Far from everywhere else than the airport.

Stayed February 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, February 5, 2014
Dear Mr. Dekdroes,

Thank you for sharing with the Tripadvisor community your experience at the EB Hotel Miami.

We are sorry to read that you were not satisfied with our room service menu. We are currently offering a limited 24 hours menu, but it will be extended to a full one after our grand opening.

We appreciate your feedback and hope to host you again soon,

Regards,

Mari Martin
EB Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san diego
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 4, 2014

My flight was cancelled and the airline put me up at the the EB hotel. I travel 24/7 and had never heard of it so of course I was skeptical. It was AMAZING! The rooms are all suites with every luxury of a 5 star hotel. A kind size bedroom with luxurious bedding that leads into a separate living are , both with high end flat panel tvs but the Bathroom is spectacular! Dual high end rain shower heads surrounded by custom glass and Intricate tiles, robes of course by favorite soaps. I highly recommend it and will be back!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, February 6, 2014
Dear Mr. SanDiegoSailor,

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

We are delighted to read that you had an amazing stay with us and that you would definitely be back.

We appreciate such positive feedback and hope to host you again soon,

Regards,

Mari Martin
EB Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2014

Booked this via trip advisor from the Miami airport due to weather at our final destination. We were looking for a nice hotel close to the airport. Very hotel is very nice, welcoming and modern. Reception staff was very friendly and accommodating. Brand new hotel with bar, pool and fitness center. All extremely clean. Room has some neat extras like rain shower, sleep number bed and Kuerig coffee maker.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, January 29, 2014
Dear Ms. Mcabnet,

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

We are happy to read that you had a pleasant stay with us and that you enjoyed all the little extras that we offer to make you feel like at home.

Thank you for your feedback and hope to host you again soon,

Regards,

Mari Martin
EB Hotel Miami
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 28, 2014

Nice luxury property minutes from the Miami airport. The surrounding area is quite undeveloped and industrial but this is a good alternative for a safe visit or stopover if you have business nearby. The only bad thing is that there are'nt any good restaurants nearby, basically drive thru fast food joints. Its probably a sold half hour to get to decent food. Did not try the hotel restaurant so that may be an option.
The design and layout of the property is very modern and angular. All the fittings are high polished chrome cubes with sharp edges. I managed to cut my finger open twice in the room..once in the shower (no tub), once on the front door and unfortunately the glass shelf for holding shampoo etc is at chest height and I backed into the corner while showering. As attractive as the fittings are, they aren't very user or kid friendly.
If you have a quick layover this place is a nice option but you will have to plan for meals.

  • Stayed January 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EB_Hotel_Miami, Manager at EB Hotel Miami Airport, responded to this review, January 29, 2014
Dear Ms. Clcny1,

Thank you for sharing with the Tripadvisor community your experience at EB Hotel Miami.

We are happy to read that you liked our design and layout and that you consider us a nice option for a Miami layover.

We appreciate your feedback and hope to host you again soon,

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about EB Hotel Miami Airport

Address: 4299 NW 36th St, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:4 star — EB Hotel Miami Airport 4*
Number of rooms: 133
Official Description (provided by the hotel):
EB Hotel Miami Airport is a brand new 4 star hotel located just a few minutes from Miami International Airport. It offers 133 luxurious rooms equipped with 42' LED TVs, emulated surround sound systems, adjustable comfort beds, coffee machines, alarm clocks and ipod docking stations. The EB Hotel Miami offers free shuttle to and from MIA Airport, 24 hours room service and 24 hours access to our business center and fitness center. ... more   less 
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