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“above average airport hotel...” 4 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
3.0 of 5 Hotel   |   1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166   |  
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Ranked #6 of 12 hotels in Miami Springs
GreenLeadersSilver level
Tobyhanna, Pennsylvania
Top Contributor
104 reviews 104 reviews
43 hotel reviews
Reviews in 57 cities Reviews in 57 cities
63 helpful votes 63 helpful votes
“above average airport hotel...”
4 of 5 stars Reviewed 3 weeks ago

arranged one night stay to meet tour... free shuttle (green and white van!!) circles airport about every 30 minutes; front desk staff was helpful and pleasant if a bit stressed the night I stayed as computer system down, but speedy check in nonetheless!! room is lovely with king bed, lots of pillows; bathroom clean with travel amenities; free wifi in rooms. walking distance to two fast food locations, but also snack bar and restaurant in hotel.

Room Tip: user friendly for ada...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Guest,

Thank you so much for your review of our hotel, I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It is something our staff take pride in, so we value your feedback. We will be sure to pass your kind words to our staff. Next time you return to Miami, be sure you visit us again.
I remain at your service

Markos A Rivas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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441 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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English first
Milbank, South Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

had and overnight stay here and it was fabulous the room was clean and i stripped the beds before i got in them they were really clean smelled washed and really really comfy i could not fault them at all

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Guest,

Thank you so much for your review of your hotel. I am please to hear you enjoyed your stay with us and that you feel you received great service. It is something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind comments to our staff. We hope you can stay with us the next time you are visiting Miami.

I remain at your service.

Markos A Rivas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

Excellent, for a Holiday Inn it was a pleasant surprise for me. I got a large clean room with a nice view and a great priority club gift. The hotel is in great location and have a shuttle to and from the airport and to Miami port. The food for banquet and catering was excellent. Friendly staff and good housekeeping service.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Guest,

Thank you so much for your review of your hotel. I am please to hear you enjoyed your stay with us and that you feel you received great service. It is something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind comments to our Catering and Meeting staff. We hope you can stay with us the next time you are visiting Miami.

I remain at your service.

Markos A Rivas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surprise, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 22, 2014

The hotel was decent enough. Bed was super comfy and lots ofnpillows to chose from. The AC was nice and cold and bathroom wasnt too dirty. The free shuttle is supposed to run ever 15 min but is more like 25 min. The bus we took from airport to hotel had no ac, lights, and the door didnt work.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Traveler,

Thank you very much for taking the time to write about your recent experience, we are sorry to hear that you had a less than pleasant stay with us, we have addressed your concerns with one of our shuttles and you can be assured this issue was taken care off, it was the result of a fuse that went down that night and the vehicle was removed from service at your arrival and repaired the next day. I am happy to hear that the rest of your stay was of your satisfaction and we hope you can give us another opportunity to be of service the next time you are in Miami.

I remain at your service

Markos A Rivas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homosassa, Florida, United States
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 18, 2014

My first time at this property and I plan to stay here again. You can never get a second chance at a first impression - and these folks nailed it. Upon walking in, I was immediately concerned because the airport shuttle just pulled up with a bunch of people ready to also check in. Much to my delight was a cordoned line dedicated to Gold and Platinum customers - ME!!!! They checked me in immediately and treated me to a couple of fresh-baked chocolate chip cookies (yummy). My room was much larger than expected, immaculately clean, and suprisingly quiet considering the proximity to the airport. Definitely recommend this hotel.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Guest

Thank you so much for your review of our hotel, I am pleased to hear you enjoyed your stay with us and that you feel you received great service, specially being an IHG Rewards member we strive to recognize and provide all of our IHG Rewards members with the proper welcome and recognition as well as benefits they can count on, I will surely share your kind comments with our wonderful front office staff and we hope that you can visit us again in your next visit to Miami

I remain at your service

Markos A Rivas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 17, 2014

This was a wonderful hotel, the breakfast was fantabulous and the employees are only too happy to help make your stay "the best." I was not particularly satisfied with the first room afforded us & asked if I could please get another. At that moment I felt like I was being picky & stated, "never mind it isn't important." The woman quickly stated that it was important and she wanted my stay to be the best and that she will do everything in her power to accomplish this. All the employees at this Holiday Inn had that same positive energy, and we had the best stay while in Miami. Also there was a small yet great organic restaurant/jewelry store right around the corner, in walking distance, which enhanced the stay.

Room Tip: there is construction going on across the street from the Hotel; consequently, make sure your room i...
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Green Features: They recycle and are environmentally friendly concerning bed linen & towels which I am in agreement with.
  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, 3 weeks ago
Dear Guest,

Thank you very much for your review of our hotel, your comments regarding your staff are very much appreciated and I have shared them with our staff. Our staff is empowered and encouraged to do what ever it takes to make our guest's stay a great experience and your comments are living proof that they are committed and engaged in that process.

I hope that you can visit us again in the future.

I remain at your service

Markos A Rivas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Top Contributor
67 reviews 67 reviews
58 hotel reviews
Reviews in 51 cities Reviews in 51 cities
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed June 15, 2014

I stayed here on my own for 2 nights in June 2014.

When I arrived at about half past nine in the evening, I was feeling quite stressed, having suffered the standard US Immigration treatment at Orlando, then having rushed to catch my connecting flight to Miami.

The hotel has a free shuttle which they say runs every half hour to and from the airport. I must have just missed one, because shuttles to just about every other hotel in the area seemed to come and go at least once each before the Holiday Inn shuttle appeared. It was not a comfortable experience, waiting outside the main concourse of Miami airport with all the traffic coming and going, on a very warm and humid evening. I had to prove to the driver that I actually had a reservation at the hotel before he would let me board the shuttle.

The reception staff were not especially friendly. They were efficient but I didn't notice anything like a smile or a word of welcome. They surely must be used to dealing with stressed travellers and they could do so much to make things better with a few simple things.

My first impression - which continued throughout my stay here - was that the hotel was in need of refurbishment and refreshment of all the fixtures and fittings. Everything looks quite well worn, as if it was last replaced about 20 years ago. This includes the reception area, the lifts, the restaurant and, most importantly, the room.

There was nothing particularly wrong with anything: everything works, including the flat-screen TV (one of the better points, in fact); and the bathroom, although looking a bit old now, was clean and very functional. The aircon cooled the room effectively, but even on the lowest fan setting, it was very, very noisy.

In contrast to the above, the bed was very, very comfortable, and two types of pillow - firm and soft - were already there in the room. This was a real plus point.

I used the restaurant for breakfast. The brekfast buffet is a little unappetising in appearance but you can probably find something to eat. I certainly didn't go hungry. The restaurant staff were very pleasant.

Clearly this hotel is quite busy with people coming for a short time and leaving again, but I didn't have any problem with noise from other guests. Nevertheless, my room on the 3rd floor did suffer with noise from the roads outside and from aircraft leaving Miami airport. However, when the aircon is running, it drowns out everything else anyway.

If you want to get anywhere beyond the immediate vicinity, you're going to need a car. You really can't walk anywhere worth walking to. At least that was my impression from a quick exploration around the hotel. You're surrounded by roads and construction.

In summary, I would say that this hotel meets its goal as an airport hotel where you will likely stay no more than a couple of nights. For longer stays, I would prefer something different.

Room Tip: Try to get a room which doesn't face the airport or roads.
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, 4 weeks ago
Dear chrissw,

Thank you for taking the time to review our hotel. It was a pleasure to have hosted you recently and I am delighted that you found our beds and pillows comfortable. However, it is regrettable that your stay was negatively affected by the noise levels and by some amenities not meeting your expectations. Your comments have been taken into serious account as we would like to use them to bring improvement on our end.

I hope you give us another chance to host you again and provide you with the best hotel experience that we could offer.

Sincerely,

Faith R
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Miami International Airport

Address: 1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Miami Springs
#4 Business Hotel in Miami Springs
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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