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“Just for one night...” 3 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
3.0 of 5 Hotel   |   1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166   |  
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Ranked #6 of 12 Hotels in Miami Springs
GreenLeadersSilver level
Antony, France
Top Contributor
204 reviews 204 reviews
110 hotel reviews
Reviews in 115 cities Reviews in 115 cities
112 helpful votes 112 helpful votes
“Just for one night...”
3 of 5 stars Reviewed March 15, 2014 via mobile

Hotel located near the airport and therefore perfect for a first night when coming from far away.
Nevertheless, rooms are just correct and for sure it is very expensive compared to the delivered service. Staff is ok.
Note that our room was moist not only because of the plans but also because of a very bad noise isolation!
Car park is more or less private and it is written everywhere that you should take care of personal stuff...
Restaurant is quite good.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 18, 2014
Dear schuminou,

Thank you for sharing your comments. We are disappointed that your stay with us was less than perfect. We sincerely hope that you will give us another opportunity to provide you with an outstanding stay. We encourage you to reach out to us prior to planning your next trip to Miami so that we can personally at reservations@himiaia.com ensure that your needs are met.

Warm Regards,
Doreen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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1 review
1 of 5 stars Reviewed March 15, 2014 via mobile

I always likes this hotel cuze is close to the airport , I always stay there when I travel to Miami but honestly this time it was the worse , I saw a rat in the hallway and the room I was in it was a mess.. thank you bery much but I'm not staying there next time ..--/

  • Stayed March 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 18, 2014
Thank you for taking the time to review our property. I would like to apologize as we did not meet your expectations in our hotels service. I would like the opportunity to further discuss the details of your stay and if you have the opportunity to further discuss your concerns, I would appreciate you contacting me directly at doreen@himiaia.com.

Warm Regards,
Doreen
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Delavan Wisconsin
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed March 13, 2014

On March 3, 2014, our flight out of Miami on American Airlines was delayed and the airline gave us a complimentary room at this Holiday Inn. I found the room to be filthy. In fact on a trip to the bathroom I cut my foot on a piece of broken glass. There was no hot water for a shower that night. Of course it didn't help that we slept in our clothes since our night clothes were in our checked luggage, not the fault of the hotel. I found the desk staff to be sullen and they appeared rushed and understaffed. It was a dismal experience. American should find another place to park their passengers. My feeling is that there is no place cheaper and that dictates their choice.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 18, 2014
Dear Marjude,

Thank you for sharing this review with us. We are so sorry to hear that you did not enjoy your stay with us. We are reviewing your feedback with our management team. We greatly appreciate you bringing these issues to our attention. We would love to have to stay with us again the next time you are in the Miami area. Please email us directly at doreen@himiaia.com to address your concerns or any questions you may have. We look forward to hearing from you!

Warm Regards,
Doreen
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St.Thomas, Ontario
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 12, 2014

this hotel is old but pretty well kept up nothing is broken and its clean. Only the restaurant is a little pricey for the type of food in the buffet. Other than that the staff is friendly and helpful and rooms are comfortable and clean They provide free shuttle to airport every half hour.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 18, 2014
Dear Ronney,

Thank you for taking the time to review our property. The hotel is in the final stage of completing a multi-million dollar renovation. We appreciate you business and hope you will return.

Warm Regards,
Doreen
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Baraboo, Wisconsin
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 10, 2014

We had overnight stays on our way to and returning from Haiti. Having arrived at night on the way down at a hotel that did not have a restaurant I changed our reservation to the Holiday Inn Miami Airport. What a wonderful surprise! The check-in staff (though busy with someone else's meal delivery complaint) took great care of us. We had a great room (601)! The restaurant on the 9th floor is wonderful with great food, an incredible view and free salsa lessons on Saturday and Sunday nights. The restaurant manager, Alien (yes, that is his name, accent on the A) made sure our meal and service was great! Then next time we spend an overnight in Miami we will stay here! PS The hotel is doing renovations, ask for a room that has been redone.

Room Tip: Room 601 has a wonderful view!
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 18, 2014
Dear Shvrabec,

Thank You for taking the time to review our hotel and share your experience with others. We are please you enjoyed our Brand New Guest Rooms! We will be sure to share the wonderful comments about our staff and restaurant manager Alien, we are lucky to have him here with us. We hope you will return, thank you for your business.

Warm Regards,
Doreen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 23, 2014

We stayed at this Holiday Inn on Feb 16 as we were going on a cruise the next day. Check in was a 20 min wait,but we had left home in a snow storm so we didn't mind the wait. The hotel was clean , beds comfy, nice lobby..but we did find a few things very disappointing. 1. My daughter wanted to apply for a certain job BEFORE we went on our cruise, in our room she tried and tried to get on the WIFI- she called down to the front desk twice for help, they said to try this and that-nothing worked. When she called a 3rd time they just said to come down to the lobby as the WIFI was ok there. Well it was after 9pm and she was in her pj's and did not want to go down to the lobby. I had also wanted to contact my family back home but I also did not want to sit in the lobby late at night. We thought WIFI was a basic especially for a Holiday inn. 2. would it kill Holiday Inn to give the customers a free continental breakfast-we would have been happy with a coffee and a croissant, but nothing -they just said to go up to the dining room on the top floor and buy a breakfast- we paid $200 a night for this hotel -it seemed cheap to us . 3. it is very close to the airport and you constantly hear the planes 4. we asked the desk clerk if we could buy wine, a book and some drugstore type items at the cruise terminal-he said YES we could, well that was wrong! once we got to the terminal and found out there was no place anywhere near it to buy these items, we had to take a taxi both ways to get them. If we had known that, we would have gone out the evening before when we had a rent a car and bought the things we needed. 4. our final bill was wrong, they forgot to charge us the $10 each for the shuttle to the cruise , so we had to get our bill amended as we wanted to get on the shuttle, I had told them when we checked in that we needed the shuttle and were told it would be added to our bill. Overall we were disappointed and expected more from a Holiday inn.

Room Tip: our room was very close to airplane noise
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  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 5, 2014
Dear Kathleenrp,

It is with our sincere apology that the hotel was not to your satisfaction. Thank you for taking the time to share your experience, we value our guests feedback and will use this information to improve our hotel and services.The hotel has recently updated the Wi-Fi throughout the property, I am sorry you had difficulties throughout your stay.

Holiday Inn is a Full Service Brand of Hotels with a Restaurant & Lounge on property. Our hotel has the El Mirador restaurant and Vista Lounge located on the 9th Floor "Sky Level" and offers amazing views of the Miami City Sky Line and Miami International Airport. In the El Mirador Restaurant A "Hot" All American Breakfast Buffet is offered in addition to a large selection of Ala Carte Menu items. Please take into consideration for your next booking that the hotel has a wide variety of packages that do include Breakfast, Parking, Port of Miami Shuttle Service, and IHG Rewards Bonus Points. Please contact me for further assistance, I m at your service and it will be my pleasure to assist you.

Thank you for your business, we hope you will stay with us again.

Kind Regards,
Doreen Latimer
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Staten Island, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

I would like to write this review to thank the executive Housekeeper Nick Gonzalez for resolve a misunderstanding and making me a very happy customer.
The story is that I booked the hotel at last minutes by phone through a central reservation service and was told breakfast is included. But find out next morning that breakfast is not included. We had the breakfast anyway and payed for it. When I was checking out, I brought it up to the Mr. Gonzalez and was not happy. Mr. Gonzalez, even it was not his fault, decided to make us happy and give us the refund for breakfast. It is not a lot of money, but it almost damaged the image of the hotel. Thank you for Mr. Gonzalez for resolve the problem with great management skill. The other staffs at the hotel are also very helpful.

Room Tip: room are large and clean
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 5, 2014
Dear NingTing57,

Thank you taking the time to review our property and share these wonderful comments about our Executive Housekeeping Manager Nick Gonzalez, he is a huge asset to our hotel. We are very lucky to have staff members on property like Mr. Gonzalez that have been with our hotel for several years and are available to offer their service experience to our guests.

In regards to Breakfast Holiday Inn's throughout the World are Full Service Hotels and do not offer Breakfast in the standardized rate. We do offer various packages that include a variety of amenities including Breakfast, Parking, Port of Miami Shuttle Service, and IHG Rewards Bonus Points.

Hopefully, you were able to experience the amazing views of the City Sky Line in the El Mirador Restaurant located on the 9th floor "Sky Level" it is here that the restaurant offers a "Hot" Breakfast Buffet and Full Ala Carte Menu are available.

Please let me know if you need any assistance booking your next stay here with us, it will be my pleasure to assist you. We appreciate your business, thank you for staying with us.

Warm Regards,
Doreen Latimer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami International Airport

Address: 1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Number of rooms: 219
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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