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“Could be better.” 3 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
3.0 of 5 Hotel   |   1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166   |  
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Ranked #6 of 12 Hotels in Miami Springs
GreenLeadersSilver level
vancouver
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Could be better.”
3 of 5 stars Reviewed January 31, 2014

I stayed here for two nights early January prior to a cruise.
I was allowed to check in early as I had arrived on an overnight flight from the West Coast and I was grateful for this.. While waiting for my room to be ready I had the buffet breakfast in the restaurant. Big mistake - It was stone cold.After I mentioned this to the staff I was offered an A la Carte option, eggs and a piece of ham. I was still charged the buffet price though.
The first room I was given in the non renovated part of the hotel was clean but smelled strongly of air freshener. Not sure why they had to use so much.(Possibly a smoker in the room before)?? I could not tolerate the smell and back down to guest services and they very kindly moved me to another room on the same floor.

The real problem I had with this hotel was the lack of shuttle service to local areas. Without a car you are very isolated. Most hotels these days do offer this service and I would not have minded paying a fee. I did run into a problem with the local taxis. The hotel obtained a cab for me to go to the nearest Publix to get last minute supplies and toiletries. I asked the driver if he could pick me up in an hour and he said I would have to call the company again.
Customer Service at Publix attempted to call me a cab but they were not responding to any of the numbers they called. I then called the hotel explaining the situation and asked them to call the cab for me which they said they would do. After waiting an hour and by this time it was dark and no taxi, I was very concerned about how I would get back to the hotel.
The lovely lady in Customer Service, Jackie, eventually drove me back to the hotel in her personal car.
So beware of using cabs in this area.which as I said is isolated.This issue caused me a lot of stress and I had to keep telling myself not to panic.
I would not stay n this hotel again.
The shuttle service to the port was on time and cost $10.

Room Tip: Ask for a renovated room
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Green Features: They should not use so much air freshener as the windows could not be opened to air the room.
  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, February 4, 2014
Dear CodyCharles,

Thank you for the excellent feedback, we take our guest reviews to heart and will use your review to improve the operations here at the hotel. Please let me know if I can assist with your future stay- the hotels renovation is almost complete and I would love for you to try our newly renovated rooms.

Warm Reagrds,
Doreen
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555 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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Catania, Italy
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 23, 2014

I always stay in this hotel before joinning the ship. It is always very clean and comfortable. Very clean room and comfy beds, always welcomed after a long flight. Good breakfast and nice athmosphere at the bar.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 24, 2014
Dear Frecklesp,

Thank you for your kind review we will share this with the staff. I'm glad your stay was comfy and you were able to enjoy the restaurant & lounge on the 9th floor (sky level). The views up there are amazing especially at sunset. We hope you have a wonderful time on the ship. We look forward to your next stay.

Warm Reagrds,
Doreen
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 22, 2014

We booked three rooms for three nights for our pre-cruise stay. The hotel was dirty and filthy and the staff wasn't all that friendly. The shower tub was clogged in two of the three rooms. The rooms were small but the king size beds were comfortable.

Stayed January 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 24, 2014
Thank you for taking the time to share your feedback. One of the great features our newly renovated rooms are the brand new showers. The hotel is in the final phase of completing a renovation of all guest rooms and we would like to invite you back to experience the change. Hope fully you were able to enjoy and the hotels great transportation to the Port of Miami. We appreciate your business and hope you will visit with us again.

Warm Regards,
Doreen
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Palm Beach
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 14, 2014

Service personnel very, very friendly.
Airport shuttle is excellent. always on time. Drivers are educated and helpful.
Hotel location good but very noisy.
Parking space needs improvement.
Rooms too old.
Hotel is very old and need to be restored!!!!!!!!!!!!!!!!!!!!!!.
If the hotel is restored we will be back.

Room Tip: Close to airport but noisy and need to be improved overall
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 23, 2014
Dear Mr. Jaar3,

We would like to thank you for your kind comments about our staff, we will be honored to share these comments with the especially the drivers. Exciting news is that the hotel is almost complete with a renovation of all guest rooms. The newly renovated guest rooms include a refrigerator and microwave in every room, beautiful new trendy decor, and larger television. I hope you will come back and experience the CHANGE, our friendly staff will be waiting.

Warm Regards
Doreen
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Sioux Falls
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 13, 2014

We stayed one night prior to changing hotels to join our tour to Cuba. Renovated room was clean with new carpet, albeit the air conditioner was a bit noisy. We appreciated the complimentary beverage and the bartender was congenial and made us the perfect Manhattan! Walter at the front desk accommodated our need for transportation to our next hotel which we appreciated greatly. Would definitely recommend and would stay here again if we visit Miami.

Stayed January 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 16, 2014
Dear Dinning Diva,

It was really nice to read you review. It looks like you had a fun time here at the Holiday Inn Miami International Airport hotel. The Vista Lounge makes the best drinks next time I recommend tring the Mojito-it's delicious local favorite. We hope you had a nice trip to Cuba. We will share your wonderful comments with the bartender and Walter as they will be pleased you enjoye your stay. We hope you will stay with us again in the future we apreciate your business and wish you happy travels in 2014.

Warm Regards,
Doreen
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Rogers, Arkansas, USA
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 12, 2014

Staff was extremely nice and helpful. The room and hallways in the building we stayed in were old and did not smell well. I understand they are in the process of remodeling so you may want to make sure they have either finished remodeling or ask for a remodeled room.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 16, 2014
Dear Lynn H,

Thank you for taking the time to review our property. It's great to let others know we are in a renovation that is almost complete. The hotel will have all new rooms & hallways for 2014. We are very excited about the finished product the guest rooms are amazing and we hope you will return and let us know wha you think. We appreciate your business and hope to see you soon.

Warm Regards,
Doreen
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Burnaby
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 11, 2014

We stayed overnight before a cruise. Our flight arrived earlier in the day so we tought we'd have to wait for our room, but the staff were so friendly and said the room was almost ready. We dropped our luggage in the hold room and went for lunch at a chicken restaurant nearby that the bell man recommended and the room was ready when we got back. After a short rest from the flight we took the shuttle back to the airport because there is a bus station there. We hopped on the express bus to South Beach for $2.50, and spent the evening. In the morning we grabbed some breakfast and sat by the pool, it was very tranquil. We would definatley stay there again, the bed was comfy, there was no noise. The staff were wonderful. I left my travel pillow behind and had planned to go back after the cruise but didn't have time to retrieve it, although they offered to keep it for me when I called them.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, January 16, 2014
Dear Rosebuddy3,

Thank you for taking the time to share your exeprience with others. The information you provided about the Express Bus to South Beach is very helpful. It's always exciting to see where people go and what they do when they travel here to Miami. We hope you will stay with us again soon we appreciate your business.

Kind Regards,
Doreen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami International Airport

Address: 1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Number of rooms: 219
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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