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“Nice Rooms” 5 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
3.0 of 5 Hotel   |   1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166   |  
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Ranked #6 of 12 Hotels in Miami Springs
GreenLeadersSilver level
Orlando, Florida
Top Contributor
89 reviews 89 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
55 helpful votes 55 helpful votes
“Nice Rooms”
5 of 5 stars Reviewed September 29, 2013

We chose this hotel because my family were flying in from Kansas and we were driving in from Orlando and it was close to the airport for them.
We had 4 rooms and they put us all close together on the 2nd floor. The rooms were big, clean and the beds were so comfortable! Not much to choose from to eat close by if you don't want a large meal, but my grandson was fine with french fries.
The next day they took us on a large comfortable bus to the port to get on the ship but the whole experience was very organized, unlike some of the other hotels we have stayed at and cruised.
I have no complaints at all with our experience.
I had no complaints at all with our stay.

Room Tip: I think it's a little noisy on the first floor with people waiting for buses so you might want a...
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  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, October 15, 2013
Dear Traveling Grandma,

We are so happy, you enjoyed your stay! We hope you will stay with us again in the future. When you visit again you can dine on the 9th Floor at the hotel’s restaurant the El Mirador- Kids Eat Free, and the restaurant has amazing views of the City Skyline and Airport-it’s fun to watch the planes take off & land. Thank you again for the great review- we appreciate it!!

Doreen Latimer
Director of Sales & Marketing
(786) 564-0787
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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488 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 29, 2013

Hotel close to the airport. Shuttle from the airtport available 24/24 every 30 mins.
Meal good quality but expensive. Service personnel doing theri job but nothing more than that...
Breakfast excellent, 2 swimming pool in a quite environmental.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, October 15, 2013
Dear DanieleR2,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are delighted to read you enjoyed the breakfast program. However, we regret letting you down on some aspects of your stay. The feedback we receive from our valued guests, like you, enables us to target problem areas. and take the necessary actions to ensure similar situations can be avoided in the future.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare
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Vicenza, Italy
Top Contributor
241 reviews 241 reviews
104 hotel reviews
Reviews in 115 cities Reviews in 115 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed September 26, 2013

The hotel is not new, and rooms could do with a refurbishment (and maybe a couple of socket outlets, too). But the front staff desk is awesome. They let you really feel welcome, and the position of the hotel is convenient if you need to stay around the Airport area.
Breakfast was excellent, too.
I will definitely stay again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, September 27, 2013
Dear Guest,

We appreciate your kind words about our greatest strength, our staff and service, I am also glad to tell you that our complete renovation has began and we are on schedule to be finished by end of year. Our rooms, corridors and Restaurant are getting a complete make over with a focus on in room experience. The addition of outlets built in to the head boards are part of that focus.

I remain at your service

Markos A Rivas
General Manager
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Top Contributor
114 reviews 114 reviews
14 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed September 26, 2013 via mobile

Close to airport got a room to spend day befor late flight home. Staff where very helpful, nice pool available. Bar on 9th floor and you can dine with great views over area. Food very nice but large portions!!!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mrg971, General Manager at Holiday Inn Miami International Airport, responded to this review, September 27, 2013
Dear Guest,

We are thankful for your kind comments, I will share them with our staff.

Regards

Markos A Rivas
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Puerto Rico
Top Contributor
58 reviews 58 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed September 21, 2013

Holiday Inn Miami Airport is less than 3 miles away. It has a bar and a restaurant. Free WIFI. Just step outside arrival area, the Holiday Inn green and white, marked airport shuttle pass every half an hour 24/7.
Employees were very courteous. WIFI signal was strong. Is a great way to stay close of the Miami Airport to catch a flight. They have breakfast at 7am for $8.00. American Airlines put me there after their plane had mechanical problems. I recommend this hotel for trapped travelers.

Room Tip: Ask for a room away from the street.
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, October 15, 2013
Thank you for the wonderful review. We will share your nice comments with our staff who loves reading them. Please join us again on your next stay, we appreciate your business and love having you here!

Doreen Latimer
Director of Sales & Marketing
(786) 564-0787
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queens, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 14, 2013

Rooms are dated at best.
The Location is a nightmare.
Nothing is around the hotel except a a Burger King and chicken place.
The hotel van took me to a restaurant and NEVER came back to get me.
I called 5 times for a ride. The front desk agent Walter Calderon flat out lied to me and kept saying the van was coming. I walked over a mile back to the hotel after dark.
Avoid this place at all cost.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, September 29, 2013
Dear smuletta,

Thank you for taking the time to write this review.

I sincerely apologize for the inconvenience you had with our shuttle service and sorry that you did not find our location to your liking. We endeavor to meet all guests’ expectations at all times and regret that we failed on this instance.

I have taken note and wish to thank you for all your valuable comments. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. We hope that you give us a chance to change your perception of our hotel.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
1 review
5 of 5 stars Reviewed September 14, 2013

Everyone,

As a Divisonal Sales Manager, I travel all of Florida along with islands off the Coast of Florida.
I stayed at this location From Sunday Sept 1st Through Friday Sept 6th.

I can 100% assure anyone who stays at this Hotel that they will receive over the top service. This is above and beyond any location I have stayed at -- They have recentatly upgarded their Rooms and I have attached a few pictures just to give you a glance of their top notch accomidations

Traveling is something that is necessary to many people today -- So please do yourself a favor and stay at this location just to see exactly what I mean.

Tell everyone Greg Haney sent you!!

Thanks,

Greg Haney
Divisional Sales Manager, Florida Warehouses
ghaney@uniselect.com
UNI-SELECT
1201 Old Hopewell Road
Tampa, Florida. 33619
Tel: 813-621-5166
Fax:800-283-2891

Room Tip: Tips -- Ask for a Corner Room or treat yourself to Room # 924
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami International Airport

Address: 1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Number of rooms: 219
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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