Good points, the hotel is very user friendly. Free shuttle, snacks on arrival, clean room had everything I needed barring a safe. Good tv channels. Has breakfast but didnt know about it so didnt have it. Good size lift and was always there when you needed it. People were partying in the pool early hours in the morning so i eventually called front desk who had them gone asap! Has a bakery in house. All in all as a first time Holiday Inn client Ittook care of everything I needed.
Now heres the bad and Ido not write bad reviews unless I feel it is completely necessary. The customer service was non existent! Didnt happen, noone smile, spoke nicely, interacted or god forbid laughed unless it was to another staff member or someone spoke spanish!.No matter how cheerful I came across. No ,matter how much I tipped! Nothing from the front desk to the shuttle drivers to the bakery server to the housemaids. I felt like I was second rate not worthy to look at. Sure there was communication breakdowns through my lack of spanish, nil and their lack of english or wanting to speak it. I found the service was the same at the airport and the same at Dolphin mall! It was like being in a totally different country to the friendly one I had loved travelling in. I would love to stay at a holiday inn again just never in Miami.
- Official Description (provided by the hotel):
- The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more less
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- Also Known As:
- Holiday Inn Miami International Airport Hotel Miami Springs
- Miami Springs Holiday Inn
- Holiday Inn Miami Springs