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“Pre-cruise stay” 3 of 5 stars
Review of Holiday Inn Miami International Airport

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Holiday Inn Miami International Airport
3.0 of 5 Hotel   |   1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166   |  
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Ranked #6 of 12 Hotels in Miami Springs
GreenLeadersSilver level
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Pre-cruise stay”
3 of 5 stars Reviewed February 3, 2013

We (three adults) stayed for one night at the Holiday Inn before boarding the cruise ship the next day. We found the staff to be very friendly and pleasant. The rooms are adequate for a one-night stay. There is a restaurant in the hotel which we didn't use. There is a Burger King across the highway and another take-out beside it (sorry, forgot its name) which makes very good roasted chicken.
There is a regular free shuttle from and to the airport. The hotel has also a shuttle to the port of Miami at a nominal cost of $ 1 per guest. We will definitely use the Holiday Inn the next time we take a cruise from Miami.
This is another matter which concerns the Holiday Inn hotel chain in general. After making our reservations directly with the hotel by phone, we were redirected to the Holiday Inn Club Vacations which seems to be in the business of selling time shares in various locations in the US. At the other end of the phone was a fast talking, cheerful lady and before we knew it, we had forked out $200 (non-refundable) for the privilege of buying some time share , which we had never wanted.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, July 17, 2013
Dear AraChal,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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495 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Louisville, Kentucky
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2013

We had a great experience at this hotel. We only spent one night but they accommodations were exceptional. They have a reasonably priced restraint and bar on the property so there was no need to go out elsewhere for dinner.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed February 1, 2013

This was my second time staying at this hotel. I only returned because everything else in the area was sold out or exorbitant in high season. Both times I will say that the front desk staff were friendly, as many others have noted in their reviews. There is a very nice view of downtown or the airport from the upper floors. Beyond this, I cannot write very much good about this old and worn property. Here are three aspects of my stay which left much to be desired:
1. The shuttle van. Do not ride it if you are in a hurry. Going both directions of my round-trip, the shuttle took a meandering route past some rental apartments. When you are weary from travel and craving a shower and bed, those extra 10 or 12 minutes make a difference. At the other hotels in the area, the shuttle trip is faster. Moreover, the driver put me in a mild panic on the way from the airport, because I asked if this was the Holiday Inn North of the airport off Le Jeune and he said "No -- 1111 Royal Poinciana - Miami International Airport". Fortunately I got on board anyway. I thought this was the right one but could not remember the address off the top of my head. I looked it up on Google Maps later, and my description was dead-on. The driver should have known this. Of course, in Miami you are frequently dealing with a language barrier. Lastly, the ride is loud and jostling. How about some shock absorbers, please.
2. The air conditioning units. Loud as hell. Enough said.
3. The breakfast place. Someone wrote that the buffet was $8.95 -- well, now it is $11.95. I took one look and it was not very appetizing so I ordered off the menu. My plate of eggs arrived with a long hair on the plate. I did not send it back because I had a plane to catch, but -- yuck. Any cook or server who take pride in their work or care about the diner's experience would never miss something like that. On top of everything, gratuity (15 or 18%, I don't remember) was included. I absolutely hate this -- it ensures that the staff don't have to make any effort at all which apparently they do not.

  • Stayed January 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Miami International Airport, responded to this review, February 14, 2013
Dear krepki,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. I’d like to obtain some additional details regarding your experience, so I have sent you a private message.

I look forward to hear from you and be of further assistance.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas, United States
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 29, 2013

This is a hotel located rght across from Miami Airport. Near restaurants and great location. The rooms are big but aged, it does need some work, but the Staff is super and so is the Bar staff located on the 9th Floor with a superb view of Miami Airport. Saturday and Sunday night dance the night away to some great Salsa music and dancing. The drinks are very cheaply priced. This Hotel is very close to SW 8th St and Little Habana. Folks this is not a bad Hotel to spend a couple of nights at and the price most of the time is very low.

Room Tip: Try to stay in the Main Building, alsoA ask for a corner room in the Main Building they are the bigg...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed January 29, 2013

I have been several times in this hotel and I and my family have been treated very family friendly and we really felt at home all his staff are dedicated to please each of our needs thanks for all your attentions

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bangalore
Senior Contributor
41 reviews 41 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 27, 2013

Booked this hotel through the Holiday Inn website directly, since I was in transit in Miami. The property is kind of old-ish, but very well maintained. The rooms were a bit small to my liking, but since I wasn't going to stay long, it was fine.

One of the few properties in the area to offer smoking rooms. There's a great restaurant on the 9th floor which has a great view of the Miami air strip. So nice place to wind down.

Highly recommended for transit passengers, and their rates are very reasonable.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leechburg, Pennsylvania
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 27, 2013

We only needed a hotel for one night since we were boarding a cruise at the Miami port the next day. The hotel was very clean which for one night that's pretty much all you care about, however there were several other benefits of staying there also. The first is the shuttle service from the airport was free and very fast and convenient. They also shuttled us to the port of Miami for one dollar a person, obviously you can't beat that! Oh, and I almost forgot they also shuttled us to and from a local bar for free. The restaurant at the top of the hotel was excellent and they had a bar attached with great music and dancing. Not that we needed much in our one day stay but the staff was very helpful and accommodating.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesHIMiami, Director of Sales at Holiday Inn Miami International Airport, responded to this review, March 26, 2014
Dear Valued Guest,
Thank you for your past stay at our hotel the Holiday Inn Miami International Airport. We appreciate you taking the time to write a review on Trip Advisor and share your experience with others. We have used your feedback to improve our hotel and want to share exciting news.
In 2009 the Holiday Inn Miami International Airport was one of the first properties to re-launch the new improved IHG- Holiday Inn product here in South Florida. This included a major renovation of all public area throughout the hotel, and added new Holiday Inn Hallmarks.
In 2014 the Holiday Inn Miami International Airport renovated AGAIN...... the hotel has BRAND NEW GUEST ROOMS & SUITES. These rooms are beautifully decorated with brand new top of the line furniture, refrigerators and microwaves in every room, larger 40" flat screen televisions, new bedding, additional outlets, and new bathrooms with your choice of a traditional tub or new shower.
The Holiday Inn Miami International Airport has added value: Complimentary Wi-Fi throughout the hotel and in all guest rooms, Complimentary Parking, Complimentary Transportation To/From Miami International Airport, Transportation To the Port of Miami, Signature Car Rental & Juma's Transportation Services on Property (3rd parties), and on-site 24 Hour Lobby Cafe & Room Service, Our Famous Vista Lounge (formerly the Tree Top) with Live Salsa Music on Saturday Nights & Salsa Dance Lessons on Sundays, and my favorite our El Mirador Restaurant with amazing views is located on the 9th floor "Sky Level" the 360 degree view of the City Sky Line will take your breath away.
Looking to book a meeting we have over 3,000 sq feet of flexible meeting space. Our talented culinary staff can cater any event from Weddings to Corporate Events for information about our Meeting & Catering Services and Availability contact catering@himiaia.com.
Please let us know if you need any assistance with future reservations. We would love to have you stay here with us. You can contact our reservations team at reservations@himiaia.com. Thank you for staying with us we appreciate your business.

Warm Regards,
Doreen Latimer
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Miami International Airport

Address: 1111 South Royal Poinciana Boulevard, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Miami International Airport 3*
Number of rooms: 219
Official Description (provided by the hotel):
The signs of change are everywhere at the Holiday Inn Miami International Airport hotel. From our iconic signs to our genuine service, from our lobbies to our linens, you'll see the difference the moment you arrive. We invite you to come see for your self, the newly re-launched Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Miami International Airport Hotel Miami Springs
Miami Springs Holiday Inn
Holiday Inn Miami Springs

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