the highlight of my stay was thinking im on my way to the airport in the "free shuttle" only to realize the driver detours, to pick up a pilot from some apartments for some side deal, they discussed payment and how many times he had done it previously. inconvenient and just plain rude.

the hotel is disgusting, outdated worst holiday ive ever encountered. (sarcastically) your better off staying at a motel 6 (best comparison)

Ask for Israel! This man is exceptional and amazingly gifted in customer service! His sincere passion for his position made the entire trip! The restaurant overlooking the Miami skyline with the ambient music in the background made for a very relaxing dinner. The food, staff, and the service was above average.

My wife and I travelled from Australia to spend nearly 2 months in the Caribbean and the US and chose this Hotel as it was close to the airport and as we were arriving late at night it would suite. Unfortunately the free transfers they offer do not cover any arrivals after midnight so we had to catch a cab. We checked in OK and settled in for a good sleep after nearly 30 hours travelling. The room was not 5 star but very confortable and clean. The breakfast provided was listed as a continental but we found it more than that. It was a very filling meal with a wide variety of cereals muffins and waffels available. The courtesy bus driver was very obligling and dropped us to a local shopping center as well as taking us back to the airport to meet our friends when they arrived. We did not mind the tips we gave him as it was worth it. This hotel is well located for the airport but not if you are planning any day tours as all the companies will not pickup from this area. We used the hotel twice during our visit to Miami and although the locality was not good for tours the area was very nice with many restaurants around. The staff were very friendly and helpfull. Was a pleasant stay.

We stayed here as our complimentary hotel from American Airlines since our flight was cancelled and not due for the next day. The hotel staff were friendly but could not say that about the room. Bad damp odour and an air con machine that was so loud I couldn't have a conversation with my wife who was sitting next to me. If given the choice I would not be staying here again, even if it was free.