Ask for Israel! This man is exceptional and amazingly gifted in customer service! His sincere passion for his position made the entire trip! The restaurant overlooking the Miami skyline with the ambient music in the background made for a very relaxing dinner. The food, staff, and the service was above average.

My wife and I travelled from Australia to spend nearly 2 months in the Caribbean and the US and chose this Hotel as it was close to the airport and as we were arriving late at night it would suite. Unfortunately the free transfers they offer do not cover any arrivals after midnight so we had to catch a cab. We checked in OK and settled in for a good sleep after nearly 30 hours travelling. The room was not 5 star but very confortable and clean. The breakfast provided was listed as a continental but we found it more than that. It was a very filling meal with a wide variety of cereals muffins and waffels available. The courtesy bus driver was very obligling and dropped us to a local shopping center as well as taking us back to the airport to meet our friends when they arrived. We did not mind the tips we gave him as it was worth it. This hotel is well located for the airport but not if you are planning any day tours as all the companies will not pickup from this area. We used the hotel twice during our visit to Miami and although the locality was not good for tours the area was very nice with many restaurants around. The staff were very friendly and helpfull. Was a pleasant stay.

We stayed here as our complimentary hotel from American Airlines since our flight was cancelled and not due for the next day. The hotel staff were friendly but could not say that about the room. Bad damp odour and an air con machine that was so loud I couldn't have a conversation with my wife who was sitting next to me. If given the choice I would not be staying here again, even if it was free.

Booked this hotel as a last minute choice for an overnight stay in Miami. Used priceline to book 2.5 star hotel.

We pulled into the hotel after midnight to check in. We were exhausted after a long 7 hour ride. There were 6 families in line in front of us and only one person working the front desk. Apparently a flight was cancelled and an airport shuttle had just dropped off lots of people with a voucher for an overnight stay. We checked in and asked about breakfast. The lady informed us that breakfast would be served on floor 9, but since we used priceline, breakfast would not be included in our stay. I've never heard of a rule like this.

We were finally waited on and were assigned a room 627. We went up the elevator and figured out that 627 isn't even in the same building. We had to come back down the elevator and walk to an old outdated version of the building and go up again. There were actually people sitting outside the rooms in our hallway. I'm not sure why or what they were doing there. One of them was surfing the Internet on a laptop.

We got to our room and it smelled just like cigarette smoke. This hotel still allows smoking inside the rooms I guess? The tv wouldn't work. It has sound but no picture. We called the front desk but since it was already 1am, we just told them not to send anyone. The shower curtain had black mold all over it. Nasty and Gross.

This hotel is very old and outdated. It is in need of a major update. I don't know if the rooms in the first building are better, but our room was pretty bad. I would not stay here no matter what.

We stayed at the Comfort Suites Miami Springs and the Springhill suites Miami airport. Both of these hotels were 100 times better than Holiday Inn and around the same exact price. We were unlucky with our priceline outcome this time. Take my advice and don't let it happen to you.