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“Perfect after flight hotel” 5 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Ranked #3 of 12 Hotels in Miami Springs
Northants, England
Top Contributor
74 reviews 74 reviews
13 hotel reviews
Reviews in 49 cities Reviews in 49 cities
44 helpful votes 44 helpful votes
“Perfect after flight hotel”
5 of 5 stars Reviewed July 25, 2014

After a long flight and before a long drive this hotel was perfect. Really close to the car rental so easy short drive. Check in a doddle. Received a 'token' for breakfast the next morning. Room was spotless. 2 king size beds, little seating area. Minor criticism, both bedside lights didn't work., (room 405). Breakfast in the morning was plentiful and varied. Fitness room and pool looked good but didn't have time to use. Would definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 1, 2014
Dear Hockeyboy,
Thank you very much for the descriptive review you left on TripAdvisor about your time with us at the Comfort Suites Miami Airport North. I am so happy to hear that we were able to provide with a nice relaxing stay in between what seemed like a gruesome travel schedule. To answer the lights issue, there is a key slot in every room once you walk in that must be used to turn on those lights you mentioned. Somebody should have mentioned it you at check in, and I will be sure to remind our staff about that. It seems like you were able to enjoy everything our hotel has to offer, and that makes us very happy. We enjoy when our guests are able to make the most of their stay and this hotel. Thank you again very much for the review, and we look forward to your next stay with us.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (102)
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English first
Petionville, Haiti
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 16, 2014

We needed a hotel for the night to catch our flight back home in the morning and this one was perfect. We selected this hotel through Booking.com but when we arrived, Leo at the front desk said the reservation was never sent to them. He did honor the same price and we did get a room. The room was quite nice and comfortable. We did not find many restaurants close by but breakfast was good. I caught the shuttle to the airport in the morning but the shuttle was involved in minor accident. The hotel sent another van and we were under way in minutes. The staff responded well to problems. .

Room Tip: We were on the first floor which put us right next to the pool. We arrived late so it was not noisey...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 18, 2014
Dear Douglas K,
Thank you very much for posting your review of the Comfort Suites Miami Airport North on TripAdvisor. I am very glad to hear that, first and foremost, Leo was able to accommodate you and your party upon check in. I am also extremely happy to read that you were able to make use of the complimentary shuttle we offer both to and from the airport. I am terribly sorry to hear about the accident, but it seems that our drivers did a good job in rectifying the situation by sending another van for you all. This is the type of customer service that we aim to instill in all of our employees, and it is great to hear that it has rubbed off on our drivers as well. Thank you again for the review, and we look forward to your next stay with us!
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 15, 2014

After a tiring tour of the States this was an excellent hotel to finish with. I requested a high airport facing room and was given a 7th floor room. I was a little sceptical as the hotel has 11 floors, but the room and the view were perfect. The staff were very helpful. The room lacked nothing and it was spotless. In the morning there was actually a proper breakfast - other hotels take note. Even the car parking was free. I certainly intend to stay here again. Hopefully for more than one night next time.

Room Tip: Rooms with an airport view (no noise from the airport, by the way) are in the block on the east side...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 18, 2014
Dear William W,
Thank you very much for posting a positive review of a Choice Hotels property here in the Miami Airport area on TripAdvisor. I am very glad to hear that you enjoyed your time at the property, and found your accommodations to be clean and comfortable. It seems that you were able to take advantage of the complimentary amenities that Choice Hotels have to offer, and we always encourage all of our guests to do exactly that. Thank you again for staying with Choice, and have a lovely day!
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 13, 2014

Needed a one night stay for 5 adults. Comfort Suites has a room with 2 queen beds and a pull out sofa. The hotel also offers free 24 hours airport transportation as well as the Port of Miami. This was perfect since we were arriving past midnight and needed to get to the Port of Miami the next day. The airport pickup took much longer than expected, nearly a hour. It was past midnight but waiting a hour is pretty brutal service considering the airport is so close and that I made 2 calls myself and a friendly shuttle driver from another hotel also called on behalf. The service at the front desk was average and there was no mention of why the service took so long. It was a long travel day for us and I was just happy to finally get to the hotel. The room itself was very clean and comfortable. They offer free breakfast which was the standard continental style breakfast. Arrange the Port of Miami shuttle was very easy and the shuttle had plenty of room. The shuttle runs twice a day in the morning. A tip would be to book directly from the website if you have more than 4 guests because they do not charge for an extra guest unlike 3rd party booking sites. Overall I was satisfied and would stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 18, 2014
Dear djlee79,
Thank you very much for your review of the Comfort Suites Miami Airport North that was posted on TripAdvisor. I am happy to hear that you were able to take advantage of the complimentary services we offer to our guests. That includes, free transport to and from the airport, free shuttle to the Port of Miami for a cruise, free breakfast, and free WiFi throughout the hotel. I am sorry to hear about the wait you experienced at the airport, and I will be sure to speak with the shuttle driver manager about maintaining a certain level of consistency when picking up. Thank you again for taking the time out of your day to post this review.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

This was the first hotel I ever found using tripadvisor back in June. Nevertheless, tripadvisor, as usual, is always right. It is one of the best hotels in the area with free food, and even free shuttles to the Port of Miami to go to our cruise.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 18, 2014
Dear Tommy C,
Thank you so much for your positive review of the Comfort Suites Miami Airport North that was posted on TripAdvisor. I am happy to hear that you were able to take advantage of the complimentary services we offer to our guests. That includes, free transport to and from the airport, free shuttle to the Port of Miami for a cruise, free breakfast, and free WiFi throughout the hotel. I am extremely happy that we were able to live up to the expectations created about our hotel through TripAdvisor. It is a great way to learn about your accommodations prior to arriving, and we encourage all of our future and potential guests to do the same. Thank you again for the review, and we look forward to you staying with us again in the future.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 10, 2014

We stayed at the hotel after a long flight to Miami. Everything worked well: free shuttle from the airport, clean and big room and ok breakfast.

After a good night sleep in this hotel it is easy to continue your trip. I highly recommend for layovers.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 11, 2014
Dear JuhaT,
Thank you very much for your post on TripAdvisor of your stay with us at the Comfort Suites Miami Airport North. I am happy to hear that you chose our hotel for your layover, and that the shuttle both to and from the airport were well received. You also mentioned our breakfast, which, along with free WiFi, a free ride to the Port of Miami, and the free airport shuttles are complimentary amenities we like to offer to our guests. I am also glad you found your accommodations to be large, clean, and comfortable. Thank you again for your review, and we look forward to your next stay with us!
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woods Cross, Utah
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2014

Excellent Service from your staff, Isabella, Janell, and Gabriel and the gut in charge of buses and shuttles. The taxi driver that is always ready with a smile. Continental breakfast was good, sometimes it was too crowded to get food or sit anywhere.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, July 11, 2014
Dear Jenny M,
Thank you so much for the positive review you posted on TripAdvisor in regards to your stay with us at the Comfort Suites Miami Airport North. I am so happy to read that you experienced the great attitudes of Janell, Isabelle, Gabriel, and our local taxi driver. All of these employees come in every day and exhibit the proper attitude for their jobs. They are excellent at making our guests feel welcome and going the extra mile to make the guests stay a memorable one. We are always happy when guests recognize that hard work and I will most definitely pass along your kind words to them. Thank you again for taking the time out of your day to post this review.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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