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“Perfect for the overnight” 4 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Ranked #3 of 12 hotels in Miami Springs
hebron
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Perfect for the overnight”
4 of 5 stars Reviewed February 3, 2014

Needed to stay one night nearby Miami Airport. I would recommend this hotel without question. Pickup and drop off to MIA was quick and on time. Hotel rooms are clean and have all you need for a good night sleep AND price was reasonable. Only complaint is the area around hotel is dark and restaurants are really not near by. Breakfast was out early and very good !!!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 14, 2014
Dear pgaprotall,
Thank you for posting a review about the Comfort Suites Miami Airport North on TripAdvisor. We read every review, and take note of all guest feedback. I am glad to read that our airport shuttle was well received both to and from. Our housekeeping staff works hard every day to make sure our rooms look the same as they did on opening day. Thank you again for your comments, and it would be our pleasure to have you as our guest again in the future!
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
NJ
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 28, 2014

They pick you up at the airport. They take you to your cruise ship. They have an ample breakfast. PLUS a comfortable room all at a reasonable price.
You can easily walk to dinner with several choices including Burger King , Days Inn Restaurant and the best sports bar ( forgot the name...but I won't forget the awesome burgers!)
This hotel just makes a weary day EASY.

Room Tip: If you are taking a cruise DO NOT pre-book the van company to the airport or car rental. It only run...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, January 31, 2014
Dear Brittma,
Thank you so much for your glowing review of the Comfort Suites Miami Airport North that you posted on TripAdvisor. Reviews like this are extremely helpful to us, as you described most of the complimentary amenities we offer to our guests. I am glad to read that you were able to take advantage of all these amenities, and that they were well received. The sports bar a couple of blocks away from us is called Tom’s Sports Bar & Grill. That is one of the top restaurants in the area that we recommend to our guests and it is great to hear they are producing reviews like this one. Thank you again, and it would be our pleasure to have you back at our hotel in the future.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroeville, Pennsylvania
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2014

Once again, prior to our cruise, we stayed on this property. As always, it was a superb stay. To start with the lady at the reception, Ms Kirsten, needs recognition and also needs to be complimented for her excellent customer service. The transport to pick us up arrived within ten minutes. Anyone who has an adverse report on this should understand that traffic across the globe has picked up and during the evening rush hours there are jams. The Director Of Operations, Mr. David Preston, personally overlooks each detail and I have to admire his competency. Not only have I communicated with him but I have had the pleasure to meet him. He is an asset to Comfort Suites. Whenever I am in Miami, I would love to stay there. Keep it Kirsten .. Customer Service such as yours should take you way up the ladder.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, January 31, 2014
Dear RaviKuts,
Thank you very much for the amazing review you posted about your stay with us at the Comfort Suites Miami Airport North. Our main goal is customer service/satisfaction, and I am extremely happy to hear that you received that at our property. Our front desk clerk Kirsten comes to work every day with a smile on her face, ready to provide top notch customer service. I will most certainly pass along your kind words to her. It is nice to hear you were able to meet David as well. You nailed it saying he makes sure everything is operating correctly at the hotel. Thank you again for this review, and we look forward to your next stay with us!
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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Georgia
Top Contributor
68 reviews 68 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed January 27, 2014

We stayed for 2 days before our cruise. The hotel is about 5 minutes from the airport, 15 minutes from downtown, 15 minutes from Dolphin Mall, and 20 minutes from South Beach. There was a goody bag with a water bottle, granola bar, bag of chips, and mints waiting on the coffee table upon our arrival, which was a nice touch. The room was spacious with a sofa, microwave and fridge. The gas station across the street has a Subway if you need a little something to eat. There's a bar downstairs in the lobby. The free breakfast was great. If you don't plan to use the safe in your room, make sure you tell them that at check in. I prepaid for my room and was charged $4 a week after my checkout for this fee. They did reverse the charge to my card when I called. Overall, this is a great hotel and I would recommend it.

Stayed September 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, January 31, 2014
Dear gaflygirl,
Thank you for the review you posted on TripAdvisor in regards to your stay with us at the Comfort Suites Miami Airport North. I am glad to hear that you found our goody bag to be a nice touch to your arrival at the hotel. We provide those bags to our Choice Privilege members, because we value their loyalty and this is our way of showing that. As you stated, our location, is close to the airport but no more than 20 minutes from anywhere in Miami. I am also happy to hear you were able to catch the complimentary breakfast and found it to satisfying. Thank you again for your review, and it would be our pleasure to have you back here as our guest again soon.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 26, 2014 via mobile

Stayed here for a second time on January 25th before a cruise. Our last stay in April was good, but this visit was terrible.

I do want to give credit to the airport shuttle driver. He was quick to pick us up and drive us to the hotel quickly.

When we got to the hotel we were told that they lost our reservation. I had my original receipt from booking on their website, and mentioned I had even received a confirmation email a few days ago. No apologies were given and I was told we could take a downgrade in room choice for the $200 we paid online. This was very frustrating, but we needed a room so we took the offer.

We got to the room and found the toilet did not work. Over the next 90 minutes we called the front desk twice and even walked down to the desk to ask for someone to fix it. 90 minutes later, it was fixed.

In the morning we found the tub drain was broken. We had to remove the stopper to drain the tub.

I'm very frustrated with the customer service at this hotel. We paid a lot of money for a poor experience. We stay in Miami a few times a year and will likely stay elsewhere next time. The customer service was just too bad to forgive. And I almost forgot to mention... there appeared to be mold on the ceiling of our room... Pretty gross.

  • Stayed January 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2014

We recently stayed at this hotel between moves to our new residence. The staff and service were excellent. The rooms are spacious and with a pleasant and relaxing decor. The beds are what you would expect to find in a five star hotel. I had the best night's rest as a result of the quality bedding. The staff was attentive and professional in handling all requests. The continental breakfast was a great way to start each day. I definitely recommend this hidden gem.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, January 31, 2014
Dear Ansbro,
We cannot thank you enough for the glowing review you posted on TripAdvisor describing your stay at the Comfort Suites Miami Airport North. Nothing makes myself and management happier than hearing about the excellent service our staff was able to provide to you. I am glad to hear that you found our rooms to be spacious and comfortable, and that you were able to enjoy a good nights rest on the comfortable mattresses. Thank you again for this review, and we would be more than happy to have you stay with us again in the future.
Yours truly,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2014

We recently stayed at Comfort Suites Miami North - on Christmas Day and then again on New Year's Day. We had a group of 18 on a mission trip to/from Haiti. We had EXCELLENT service both times. They sent two shuttles to pick up our large group from the airport. The mornings we needed to catch flights out, they again had two shuttles ready for our group and all of our luggage. The hotel was clean, comfortable, and quiet. We had excellent service at the front desk. We will stay here again on all future trips. Thanks for making our stays so enjoyable!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, January 31, 2014
Dear Mila A,
Thank you so much for the glowing review you left of your stay at the Comfort Suites Miami Airport North on TripAdvisor. I am glad to hear that we were able to accommodate you and your party to and from the Miami airport. The airport shuttle is just one of the complimentary services that we offer to our guests. Along with the airport shuttle, we transport our guests to the cruise terminal, offer a free breakfast, and free WiFi. We enjoy reading about our guests enjoying these amenities. It is also great to hear that you found our facility clean, comfortable, and quiet. Our staff works hard day in and day out to keep it that way. Thank you again for the review, and it would be our pleasure to have you stay with us again in the future.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Miami Springs
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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