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“Overnight Stay before Cruise with family” 5 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Ranked #3 of 12 Hotels in Miami Springs
Saint Louis, Missouri
1 review
7 helpful votes 7 helpful votes
“Overnight Stay before Cruise with family”
5 of 5 stars Reviewed October 30, 2013

We flew into Miami in the late evening and were on the shuttle within 15 minutes of getting off the plane and on our way to the hotel. The hotel is as other reviewers say, it is very new and very near the Miami Int'l Airport. All rooms are suites and are large and comfortable, big clean bathroom. Cannot fault anything with the room. We had a good nights sleep and the room was acoustically insulated very well so nobody kept us awake at night. There was a breakfast buffet which was a good option for us before taking the shuttle over to the cruise port of Miami - it was the typical waffles, cereal, bagels, coffee/juice continental setup - but it was included and we didn't have to leave the hotel to get it. We were able to run across the street and buy a bottle of wine and some soft drinks to take onto the ship with us as well. There are a few fast food places a short walk away [few blocks] and we had subway for dinner the night before. This hotel offers a great "bon voyage" package for cruisers where they also give you a free bottle of wine for your cruise if you book your stay on the hotel's website directly. They also offer a "park and cruise" package if you are driving a car where you can leave it parked during your cruise until your return. The lobby of the hotel also has a few computers you can utilize as well as a printer free of charge. There was an LCD panel located in the lobby as well which info about flight departures, very handy.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, December 16, 2013
Dear hopdog2,
Thank you very much for the glowing review you posted about the Comfort Suites Miami Airport North on TripAdvisor. I am glad to hear that you and your party were able to utilize our free transportation to and from the airport, and that it arrived in a timely manner to pick you up. Our complimentary amenities, which also include free breakfast and WiFi, are in place for our guests to use as they please. It really helps you take in the full Comfort Suites experience. Thank you again for the review, and we would love to have you back as our hotel guest.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tulsa, Oklahoma
Top Contributor
169 reviews 169 reviews
65 hotel reviews
Reviews in 96 cities Reviews in 96 cities
89 helpful votes 89 helpful votes
1 of 5 stars Reviewed October 23, 2013

This review is for my stay on July 2nd, 2013.

I've stayed here before and was fine because I had a shuttle. If you drive and actually find a parking space, you might need to make sure you don't get blocked in. I was blocked in and it took me 30 min. to get out. My main complaint about this hotel is the manager Ahmmed [--]. ChoiceHotels.com double booked me on June 25th. I'm a diamond member and know how to use their website. They've had ongoing multiple issues. I had a hotel in Virginia and here. I was to be at this hotel the following week. I was informed of this when I arrived the following week. I ask to speak to the Manager, Mr. [--]. They said he'd be there in 10 min. I waited 30 min. No regard that he kept a paying customer waiting 20 min. longer than he said. I told him of the problem. He assured me, if I come back to the area, he would give me a room for having to pay for a no-show, which they also took away the points for. That time came this week. I called Mr. [--]twice. No answer so I left a message. I emailed him. When he finally emailed me back, he said he would get me a room but have to pay $25 extra dollars plus tax. Really? He flat out lied! He does not care about the customers. A total lack of respect for anyone's time but his own. Although I found Mr. [--], the customer service rep. willing to try to come to agreement, due to the lack of response from Mr. [--] the time frame came and went. I'm extremely disappointed in the lack of customer service he has shown and the total lack of respect he displayed. Other than the parking, Mr. [--] and the lack of seating at the breakfast area, it's a good place. Will never be back. I don't do business with dishonest people. Be careful staying here. Manager has tried to have my review removed twice now.

Room Tip: Go to the next hotel.
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosephKatz, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, December 16, 2013
Dear Bob A,

Thank you for reaching out to us with your review of the Comfort Suites Miami Airport North on TripAdvisor. First and foremost, I would like to apologize on behalf of the staff and management for the lack of service you received when staying at our hotel. I am sorry to hear that your reservation was double booked by Choice, and that we were not able to correct that mistake before it was too late. At times, our managers take time off and it leads to discrepancies such as this one. I know by the time one of our managers was able to reach out to you, it was too late and we are apologetic about that as well. If you plan on returning to the Miami area in the future, please contact us so we can do everything in our power to make this right. Our main goal is customer satisfaction, and in your case we did not live up to that goal. Again, I am sorry for the inconvenience and thank you for bringing this to our attention.
Sincerely,
Joseph Katz
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Top Contributor
80 reviews 80 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 23, 2013

This is a brand new hotel conveniently located near (I mean REALLY near) Miami International Airport. Clean room, large and comfortable beds, perfect acoustic insulation, fast-food restaurants (like BK and Subway) a few blocks away. There is even a gas station across the street, so that you can refuel your rental car before drop-off, and a panel with info about flight departures in the lobby. Really nice for travelers.

Room Tip: This is a hotel for a short stay, due to its proximity with the airport.
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caterham, United Kingdom
Top Contributor
102 reviews 102 reviews
25 hotel reviews
Reviews in 48 cities Reviews in 48 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed October 22, 2013

Firstly, this hotel is one for convenience not for seeing the sites. It is conveniently located near to the airport and it was a perfect location when arriving late on a flight. Having picked up the rental car and being on the road arouhd midnight I wanted somewhere close with free parking. This hotel has free parking.
The rooms are spacious, actually fantastic. There was lots of room and the bathroom was clean and just what you need. Cannot fault the room.
The downside, the buffet breakfast was all things bread, waffle etc. And there was no china but polystyrene plates and plastic cutlery. However, it was included in the reasonable price. The hotel has a small fitness centre and laundry.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 21, 2013

We stay here quite often when in miami. Great location, next to airport, close to major Hwys. The bldg. is new and clean. The Rooms are big, spotless and the beds a very comfortable. The staff is very friendly and welcoming.They will accomondate any needs you may have. Free shuttle to and from airport. Good free breakfast. Nice bar area for a few drinks also. Walk a couple blocks in either direction for excellent cuban coffee, pastrys and sandwiches. I would highly recommend staying here if you are in the area of the miami airport.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2013

The hotel is brand new, beautiful, well appointed, quiet, comfortable, spotless. Staff was very nice and there's a pool and free breakfast! By far the best airport hotel I've ever stayed at, anywhere in the country. This hotel is super close to the airport and has a great shuttle. But also a great hotel generally and if you get a rental car it would be good for any Miami visit.

Stayed October 2013
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 19, 2013

We have stayed here several times while traveling through MIA. Each time the staff has always been so courteous and helpful. The hotel is very clean and most of all very comfortable. There is a free shuttle and free breakfast as well as a pool and fitness area. It is literally less than five minutes to the airport.
We've stayed at a few different hotels in the area and always return here because it's our favorite. We highly recommend the Comfort Suites !

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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