We were a group of 10 girls who flew into Miami and day before our cruise and this hotel was the perfect place for us to stay!
We had AMAZING customer service. As soon as we landed we called the hotel and their curtesy shuttle was there to pick us up. Once we arrived to the hotel they were very accommodating to put both of our rooms next to each other. One of the maids immediately went to our rooms while we were checking in to pull out the sofa beds to make them up with sheets and blankets. That's customer service that goes far beyond any hotel I've stayed in. She brought us extra pillows and towels without us ever having to ask. I wish I got her name because she deserves to have recognition from hotel management.
Our rooms and bathrooms were VERY clean and the woman who checked us in was also very helpful. The hotel offers a free shuttle to the cruise port as well and just that alone is why it's great to stay here.
Bottom line: this hotel has an amazing staff that goes above and beyond to help with anything you need. Every inch of the hotel was clean and we'd definitely stay here again.