The entire hotel is so clean and beautiful!!! The staff at the front desk (Junior, Andreia, Joseph, Josh and Kathly) were incredibly friendly and when we first arrived to the Comfort Suites Hotel we were greeted with such profissionalism and hospitality. The Breakfast is also very pleasent . Even the Houskeeping department workers are so friendly and also willing to go out of their way to please the guests. I must say would recommend this gorgeous hotel to everyone. But most of all we observed the manager Dulon who runs the Hotel is always hospitable and friendly all times and it appears he has such a great relationship with all of his employees. All seem to truly respect his authority but adore him as well.

Very clean and friendly staff. Shuttle service to and from the airport was great! Kat, the Bar Manager was very fun to talk to and very informative about the area and activities around the hotel. We will stay here again!

My family and I arrived at the hotel at 7:30am after taking a red eye flight. Check in was not until 3p.m. We asked if we could get an early check in and check our bags in until a room was ready. We were allowed to check in immediately and they gave us a voucher to get their free breakfast. Breakfast was cereal, muffins, waffles, eggs etc. Great given that it is free. There is also a free shuttle to and from Miami Airport and to the Port of Miami. You must pay for their shuttle service if you need their shuttle service after your cruise. The area where the hotel is is not the best, but the hotel itself is nice! We stayed in a King Suite...huge! The hotel is near the airport and not any attractions such as beaches. Malls, museums etc. Nevertheless, I highly recommend this hotel!

Overall, I was happy with our experience at this hotel and would return. It wasn't perfect, but it was good.

PROS:
* Good value. It was less expensive than many competitors, especially when you consider the freebies (breakfast, hotel shuttle, cruise port shuttle).
* Breakfast was nice. The "strong" coffee was really good!
* The room was clean, modern, comfortable, and felt safe. Same for the public areas.
* The front desk staff was friendly and helpful, as were the staff I encountered at breakfast.
* It was quiet. Despite being near the airport, I wasn't bothered by plane noise.

CONS:
* Suite? Well...I guess. There was a small sitting area with a small coffee table, but it's a stretch to call it a suite. It wasn't separated from the sleeping area at all. Maybe other rooms are more suite-like.
* The cruise port shuttle was really late. We signed up in advance for a certain time (11:15 I think), and we didn't depart until probably 12:15. Based on that experience, we declined the return trip with that shuttle company. The return trip was for an additional fee, and we had an early flight to catch, so we didn't want to risk another hour delay. I realize this is a 3rd party company with whom the hotel contracts, but they choose to do business with this company, so I'm including this criticism here.
* Unresponsive to email. I emailed 3 times with a question, and I never got a single reply. I emailed the address listed in our confirmation email and twice on the email form on their website.
I ended up calling and that worked fine.

The good outweighs the bad here considerably. I would definitely choose this hotel again. I just want other readers to be aware of the issues!