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“One night stay” 5 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Choice Privileges Points
Ranked #3 of 12 Hotels in Miami Springs
Certificate of Excellence 2014
Wellingborough
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“One night stay”
5 of 5 stars Reviewed February 12, 2013

Stayed the night of the 26th Jan 2013 after a long trip from the UK. Be aware of confusion with the hotel's name Comfort Suite and Comfort Inn 5 blocks apart. The room was large and comfortable. Great free Internet access but slow. Free shuttle for cruises out of Miami.
Would use again if the need arouse

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear cath1947,
Thank you for taking the time and posting a review. Everyone at Comfort Suites Miami Airport North love seeing guest responses posted online. I am delighted to read that our free shuttle services were so well received. We take pride in picking guests up at the airport in a timely manner and taking them to the cruise port the next day promptly. I am equally happy to read that you would not hesitate to stay at our hotel again. Thank you again for the review and it was a pleasure having you as our guests.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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781 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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melskins
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 12, 2013

This is the second time that we stayed at this hotel for a precruise night. The hotel is very nice, rooms clean, beds comfortable, breakfast very nice. The probelms we have had both times, is the airport shuttle service. We waited at the airport over an hour after 3 or 4 calls to the hotel. The driver, when he finally arrived was great and it was nice to have this service in the end. Trip #2 which we just took, a few weeks ago, we had check in issues. There were 8 of us, 4 rooms in all, and we finally got to the hotel probably around 2:00 and were told that our rooms were not ready but it shouldn't be too long. Ok, check in is said to be 3:00 so we left our luggage and walked down the street to tom's Nfl, a sports bar which is pretty nice actually and has good food. We came back probably after 3:00 and again were told that our rooms were not ready. They said it was because we wanted to be together, which we had requested in advance. However, we told them that it was not that big of a deal. They also stated that they had alot of late check outs that day so the rooms were slow to be cleaned. We went out to the pool and had some snacks and beverages to wait. We were getting tired since we had been up since 3:00 to catch an early flight to Miami but we were having fun and being patient. However, by 5:00 our patience had run out. Andrea at the desk was very apologetic and helpful and finally got us our rooms shortly after that on the first floor all together. She also gave us a free cocktail each, for our trouble. In the end we were all very happy with our rooms and the hotel for the most part. But really, when 3:00 is stated as check in, you do not keep people waiting until after 5:00 to get their rooms. That is unexceptable as far as I'm concerned. If the hotel is booked on the next day, you do not allow late check outs! All and all, we would probably try this hotel again, thanks to Andrea at the front desk. Also, their shuttle to the port is awesome and free and they will take you back to the airport for $10pp after your cruise.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear melskins,
The staff and management at Comfort Suites Miami Airport North would like to thank you for writing a review about your experiences at our hotel. First and foremost I would like to convey my apologies for your delay in getting into your rooms. This is not a common occurrence at our hotel. Our check in time is at 3:00pm and the fact that you were not able to get into your rooms until 5:00pm is unacceptable. If you would like to discuss this matter in more detail my email is provided below. Once again you have my sincere apology and if given another chance I am sure we could exceed your expectations.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 11, 2013

The shuttle picked us up from the airport. It seems to be popular with the cruisers. We had a 2 queen bed suite and it was roomy for 2 couples to share for one night. The price was good. The hotel was modern and clean. The bar and breakfast was nice. The neighborhood it sits in is a little sketchy. We walked to a Peruvian restaurant down the street for dinner that night and highly recommend it. The front desk staff was very helpful with getting our bags ready for being shuttled to the port the following morning. The lobby was packed with cruisers and the front desk people were doing a great job helping people and all with a smile.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear Wonhappytraveler,
The management and staff at Comfort Suites Miami Airport North would like to thank you for posting such a flattering review about your experiences at our hotel. We work hard every day ensuring all our guests leave feeling the way you do about our establishment. I am equally delighted to read that you found all our staff friendly and helpful. Every day I witness them providing the best customer service Miami has to offer. Thank you again for the review and it was a pleasure having you as our guest.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Luis Obispo
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed at this Comfort Suites prior to our Oceania cruise. We utilized the shuttle from the airport to the hotel and again, the following day, to the cruise ship port. The shuttle was on time on both occasions. Just remember to be sure you get on the cruise ship shuttle list as soon as you check in. Being nearly new, this hotel is in excellent condition and our room was spacious and comfortable, with a good Wi-Fi connection. There are some restaurants within walking distance but, since it was after dark when we arrived, we asked the desk clerk for restaurants that did deliveries to the hotel. There are a number of them and several don't even charge a delivery fee. Breakfast was served in typical buffet style and was quite good. We will use Comfort Suites Miami Airport North whenever taking a cruise from Miami.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear Renee428,

The staff and management at Comfort Suites Miami Airport North would like to thank you for the review posted on Trip Advisor. Here at the Comfort Suites we live for guest satisfaction. It might be going that extra mile by providing free shuttle service to and from the airport and to the Port of Miami. Or it can be as simple as making sure we have coffee 24 hours a day. Whatever the case may be, providing excellent customer service is what we do. Thank you again for the glowing review and we look forward to your return visit.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Colorado
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 4, 2013

A group of 5 ladies stayed here the night before our Carnival cruise 1/26/13 and had a great stay. We called the hotel shuttle when we arrived at the Miami airport you need to go one flight up to catch this shuttle. This hotel is only a year or so old so everything was nice and clean. We had a suite that had 2 queen beds and a sleeper sofa. The bathroom was very nice and the maid brought me more towels since there were 5 of us. There is a safe, and microwave in the suite rooms. I slept on the sleep sofa and it was very comfortable. Although you are right by the airport I really did not hear any planes we were on the 5th floor.
There really is not much to walk to around the hotel so we took a cab to South Beach about $30.We did not use the pool, or gym but they looked nice. There is a breakfast included off the lobby with cereals, eggs, yogurt, danish, juices. The shuttle to the cruise docks was about 35 minutes late and there were about 60 people waiting in the lobby to go on the shuttle. A big bus finally showed up but we decided to take a cab rather than wait for all those people to load their luggage and get on the bus to the port. I would stay here again for sure.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear raggedyann6,
Everyone at Comfort Suites Miami Airport North would like to thank you for taking the time out of your busy schedule and posting a review of our property on Trip Advisor. I am happy to see that we were able to be a part of your vacation. It is always nice seeing guests creating lasting memories at our hotel before and after a cruise. I am also very happy to read that you would most certainly stay at our hotel again. We love having repeat guests because it enables us to get to know them on a more personal level. Thank you again and we look forward to providing you your lodging needs the next time you travel to Miami.
Sincerely,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
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Canton,ga
Top Contributor
142 reviews 142 reviews
16 hotel reviews
Reviews in 60 cities Reviews in 60 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed February 4, 2013

Very nice Comfort Suites with good shuttle service from airport and to the cruise port. Room was very clean and well appointed. Location is somewhat isolated, but a few restaurants are within walking distance Breakfast was typical buffet type, but certainly adequate.. We would stay there again.

Room Tip: Do not stay on first floor near the lobby. We heard noise till very late from ice machine and the lo...
See more room tips
  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 23, 2013
Dear LovetoeatCanton_ga,
The management and staff at Comfort Suites Miami Airport North would like to thank you for taking the time and writing a review. It always pleases us when such an accomplished contributor reviews our property. I am delighted to read that you found your room so comfortable and cozy. I am equally happy to read that our shuttle services were so well received. Thank you again for the review and it was a pleasure having you as our guest.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 1, 2013

This is a newer hotel and the service is outstanding. The staff is very friendly and helpful in all facets, Shuttle pickup was on time, very close to the airport, rooms are immaculate. Wi-Fi worked great, good breakfast, 24 hour coffee and tea available. There is some airport noise affecting rooms on the front side of the hotel, so I recommend asking for a room on the back side for the most quiet area. The hotel should consider installing equipment other hotels have to keep doors from constantly slamming every time someone goes in and out of a room. With the way the hotel was designed, the echoes of door slamming was particularly annoying during my short stay. This was my first stay at this hotel, but, all in all, I would choose to stay at this hotel again.

Room Tip: Request a room on the back side of the hotel to minimize airport noise.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, February 4, 2013
Dear eebab,
Thank you for taking the time and writing such a positive review on Trip Advisor about your experiences at our hotel. We here at Comfort Suites Miami Airport North love seeing guests responses posted online. It is always special when a guest had such a great time at our hotel they feel the need to spread the word. I am glad all the free amenities we provide were so well received. Other hotels in the area charge for shuttles services and breakfast, but we value our guest’s loyalty so we provide these services complimentary. Thank you again for the review and it was our pleasure having you as our guest.
Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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