We stayed at this hotel twice in 3 weeks. We were promptly picked up at the airport with their free shuttle. The check-in was fast and not a problem. The reservation was just as we had booked it. The staff was friendly and helpful. The free breakfast in the morning was nice. It was crowded, but that just means they were busy. The free shuttle to the pier for our cruise was on time and got us to the pier in great time. The room was clean. The room was well furnished. Free internet was great, with a business center to print out your boarding passes. The only down side would be the walking a few blocks to eat -- and I would not do it after dark. We will stay here again when we are in Miami!!