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Comfort Suites Miami Airport North: Traveler Reviews

2.5 of 5
657 Minola Dr, Miami Springs, FL 33166
Hotel amenities
Comfort Suites Miami Airport North
Ranked #1 of 11 hotels in Miami Springs
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306 reviews from our community

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Traveler rating
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    94
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Brazil
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
24 helpful votes 24 helpful votes
“Very good for shopping”
4 of 5 stars Reviewed November 25, 2012

It`s very close to the airport and to the shopping malls and stores, offers breakfast (which is not so rich, it has the same options every day, but is ok), the staff is gentle.
The price isn`t so fair for a three people room, but the room was comfortable, so ok. I guess our room bathroom was not cleaned every day, for a 5 day stay...
What i dind't like was they received a package we bought online after our checkout, so we could not recover the item. The correct procedure was give back to the store, as we were not guests anymore.
Overall, i have no complains.

Room Tip: Watch your breakfast hour, it could be very crowded in certain periods.
See more room tips
  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ViviJeff about Comfort Suites Miami Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review
November 27, 2012
Dear ViviJeff,

The management and staff at Comfort Suites Miami Airport North would like to thank you for taking the time and writing a review. It always pleases us when such an accomplished contributor reviews our property. I am delighted to read that you found us a great hotel to do some shopping. We have many stores within a short drive where one can find just about anything they need. I am not quite sure what you meant by us receiving a package or sending it back to the store. If you would like to discuss this matter in more detail my email is provided below. Thank you again for the review and it was a pleasure having you as our guest.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Perfect for a one night stopover”
4 of 5 stars Reviewed November 24, 2012

We stayed here for two nights. Firstly when we arrived in Miami and then again for a night when we found out we couldn't fly home as my daughter had chicken pox. The rooms were large and clean and had all the facilities we needed. A crib was provided very quickly for my daughter once requested. The breakfast was fine. A good selection of cold cereals, waffles, and some hot food. Yoghurts, fruit, coffee and juices were also available. The staff were very friendly and helpful. I would recommend if you need to stay overnight close to the airport.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LPowner about Comfort Suites Miami Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review
November 27, 2012
Dear LPowner,

Everyone at Comfort Suites Miami Airport North would like to thank you for taking the time out of your busy schedule to post such a flattering review of our property on Trip Advisor. I am delighted to read that you found the staff to be friendly and helpful. Every day I witness them go above and beyond providing the best customer service Miami has to offer. The staff and I would also like to convey our wish that your daughter has a speedy recovery from Chicken Pox. Thank you again for the review and it was a pleasure having you as our guest.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrington, Illinois
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Free airport and cruise shuttle”
4 of 5 stars Reviewed November 20, 2012

Friendly staff and hotel was clean (just opened a year ago). Price was decent ($119) considering we used free shuttle from airport and free shuttle to port. Price also includes a small breakfast. Downfalls- not a great neighborhood and noisy (could hear airport noise and doors slamming and maids talking loudly all morning). There is a gas station right there and a liquor store several blocks down (we walked it but it was a bit scary). Great for pre-cruise but not sure about an extended stay. It fit our needs and we would stay again.

Room Tip: Our room was on the first floor by the pool. Not sure if all floors were as noisy as ours but it was...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kimberly0 about Comfort Suites Miami Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review
November 21, 2012
Dear Kimberly0,

Thank you for taking the time and posting a review. Everyone at Comfort Suites Miami Airport North love seeing guest responses posted online. I am delighted to read that our free shuttle services were so well received. We take pride in picking guests up at the airport in a timely manner and taking them to the cruise port the next day promptly. I am equally happy to read that you would not hesitate to stay at our hotel again. Thank you again for the review and it was a pleasure having you as our guests.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg
Senior Contributor
35 reviews 35 reviews
32 hotel reviews
Reviews in 32 cities Reviews in 32 cities
29 helpful votes 29 helpful votes
“Close to airport”
3 of 5 stars Reviewed November 18, 2012

We were a family of 5 (2 adults + 3 children 7 to 12 years old) traveling from London, UK.
After the long queues at Alamo car rental at the airport + the long flight we were delighted to get to the hotel after a short drive from the airport car rental.
The room was spacious and had 2 queen-size beds + a sleeping sofa. The room was big enough for our entire luggage. Room was clean, sleeping quality good.
The room had a fridge + coffee/tea making facility. Breakfast was included, a typical “Comfort suites” style.
We stayed for one night.
The hotel is perfect located near to the airport in case you have an early flight or maybe late arrival as we did. For that purpose I would highly recommend it.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask olchju about Comfort Suites Miami Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review
November 21, 2012
Dear olchju,

The management and staff at Comfort Suites Miami Airport North would like to thank you for taking the time and writing a review. It always pleases us when such an accomplished contributor reviews our property. I am delighted to read that you found the room so spacious and clean. Every room in the hotel comes with a microwave, refrigerator and coffee set. We like to make our guests feel that they are at a home away from home. I am equally happy to read that you would highly recommend us to other travelers. Thank you again for the review and it was a pleasure having your family as our guests.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
“Convienent for cruisers”
4 of 5 stars Reviewed November 17, 2012

We choose this hotel for the free airport and port shuttles. I called the hotel a few days prior to our arrival to book a place on the port shuttle and was told it was not nessesary. After our flight the airport shuttle met us with no problems and we arrived at the hotel within a few minutes.

The male receptionist was unfriendly and did not look up from his paperwork to greet us, I interupted his reading to ask if we could check in. His first words to us was a short sigh and "name?". As he reluctantly checked us in I asked about the port transfer - he told me it was full. I explained that I called and was told I just give my name on checking in - it was only 7pm, so we were not a really late check-in for it to be full already, we choose the hotel because of the shuttle.

He looked up and said he would call our room later, gave us a room key and walked away. He did not explain where our room was nor tell us our room number. We did not get a call and the next morning I went an saw the morning staff on reception - what a difference!! They could not do enough to help. Told me there was no message left by the night receptionist and they actually had plenty of space on either a 10.45 transfer or a 12.45 transfer, I could choose which one.

The room was large and clean however the soap holder in the shower was full of old soap scum and had obviously not been cleaned at all. The pool area was nice and the breakfast was very good. Public areas were clean and comfortable.

The surrounding area is not so good but this is an airport hotel so I would think most people are only here for one night - for which it's fine. Such a shame the check-in receptionist was so rude.

Room Tip: Airport view was great and very quiet as the sound proofing is great
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Agent_L about Comfort Suites Miami Airport North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidPreston78, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review
November 21, 2012
Dear Agent_L,

The management and staff at Comfort Suites Miami Airport North would like to thank you for taking the time and writing a review. It always pleases us when such an accomplished contributor reviews our property. I am disappointed to read that you received anything less than perfection at check in time. I would like to speak with you more about this matter, my email is listed below. In contrast, I am happy to read that the morning staff gave the customer service level you were expecting at check in. Thank you again and I look forward to hearing from you.

Warmest Regards,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Suites Miami Airport North

Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs
Comfort Suites Miami Airport North Hotel
Address: 657 Minola Dr, Miami Springs, FL 33166
Region: United States > Florida > Miami Springs
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 hotels in Miami Springs
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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