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“Don't forget anything in your room!” 3 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Ranked #3 of 12 hotels in Miami Springs
chicago
1 review
1 helpful vote 1 helpful vote
“Don't forget anything in your room!”
3 of 5 stars Reviewed April 20, 2012

I accidentally left my blackberry phone charger in my room, plugged into the desk area. I called the hotel about 1/2 after I checked out to ask if they had it. They said they would check and call me back. I had to call the hotel EVERYDAY for 5 days, and finally the manager said he spoke with housekeeping, and they did not have it. I am guessing what is left accidentally in your room is there's to keep. What a shame!!!!

Stayed April 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 2, 2012
Dear anne s,


The staff and management would like to thank you for taking the time and posting a review on Trip Advisor. I am sorry to hear that you misplaced a phone charge during your travels. I can ensure you that the hotel does it absolute best in returning items left behind by our valued guests. At no time do we keep anything or use any items that are left in the room for personal use. Please feel free to contact me if you have any more questions and I would be happy to look into the issue personally. Thank you again and I am sure if given another try we could exceed not only your expectations, but the expectations we set for ourselves.

Sincerely,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
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578 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Morganton
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2012

We booked this hotel for the night after we returned from our cruise! The staff was very accomodating and the room was fabulous! They have a shuttle to the airport which was very convenient and offered to store our luggage until our room was ready. We were also able to check in early. The hotel beside of Comfort Suites has a car rental service which was very easy to obtain a car to visit Miami during our stay! Highly recommended!

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 20, 2012
Dear Brandi S,

The staff and management would like to thank you for taking the time and posting a review. We love when a guest had such a great time at our hotel they want to share the experience with others. I am glad you found our staff so accommodating and pleasant. They work hard every day ensuring all our guests share your feelings. Thank you again for choosing our hotel and we will see you the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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SC
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed April 15, 2012

This is such a gem of a hotel. Great staff and well cleaned which is what you want from a hotel. The unfortunate part is they are located in an area where there is virtually no way go get anywhere without having to spend too much money. Not much in the way to eat and NO where to shop.
A little noisy being right by the airport, but nothing major.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 19, 2012
Dear junkbox4us,

The staff and management would to thank you for taking the time and writing a review about your stay at Comfort Suites. I am glad you found the staff so helpful and the rooms so clean. It is always nice to get such positive feedback from our guests. I am surprised that you could not find any restaurants in the area. We have quite a few located a few blocks from the hotel. Thank you again and we look forward to seeing you the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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Wisconsin
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed April 15, 2012 via mobile

Chose this hotel for the pre-cruise free shuttle. Called the day before my arrival to schedule my transportation to the POM. Was told adamantly that I had to wait until I checked in to reserve our transportation. I explained that I would not be arriving until after 10:00pm, and that I wanted to secure an early departure, but was told if they fill one shuttle, they would get another one. What they failed to mention was that we would have to wait for the next "scheduled" shuttle time, if the time we wanted filled up.
When we arrived at the hotel to check in, I was told the shuttle that left when we wanted to leave was already booked, and we would have to leave later than we needed to go. Then the gentleman behind the desk told me, "You should've called earlier to reserve the shuttle." I explained that I had tried that, and was told I had to wait until check-in. He then
told me I could have called in the morning the day of my arrival. Apparently, that was allowed.
Why aren't all of the employees made aware of hotel shuttle policies? In the end, I had to book Super Shuttle at midnight for $55 to take us to the port. I'm disappointed to say the least. It's too bad, because the hotel itself is very nice. If you are going pre-cruise, call ahead to schedule your shuttle time. Hopefully, you will have better luck than we did.

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 19, 2012
Dear TiffanyWisconsin,

I wanted to take the time and thank you for posting a review. I am sorry you received conflicting information about the shuttle services from our staff. We take guests critiques very seriously here at Comfort Suites. I have spoken with all our staff and made them aware that reservations to the port of Miami can only be made at check in. Thank you for bringing this matter to my attention. Once again you have my sincere apologies for the issues you experienced and I hope we can better serve you the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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CA
Top Contributor
79 reviews 79 reviews
48 hotel reviews
Reviews in 51 cities Reviews in 51 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed April 11, 2012

* Very comfortable bed, good quality sheets/comforter, had very good sleep
* Has bid desk with big drawer dresser
* Free shuttle to and from airport, very convenient
* Free breakfast saves lot of time

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 13, 2012
Dear bobolee55,

The staff and management would like to thank you for posting such a positive review. I am glad to see you found your room comfortable and cozy. Being such a new hotel we get to offer our guests the most up to date rooms Choice Hotels offers. Just yesterday we had a Choice hotel film crew shooting a commercial of our hotel. This film will be shown at a hotel convention. Our facility is so new and innovative Choice Hotel & Suites is using us to exemplify the industry’s standards. Thank you again and we look forward to your return visit to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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Blue Mounds, Wisconsin
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 10, 2012

We stayed here the nights before and after a cruise out of the Port of Miami. We felt very safe in the neighborhood, the breakfast was much better than most, and the shuttle was prompt. The shuttle service is subcontracted, so you MUST get your name on the shuttle list when you make your reservation or you run the risk of having to wait.
. The rooms were VERY comfortable and well decorated. My only disappointment was that they don't make up the sofa sleeper in advance unless you specifically tell them to do so. Otherwise they'll just hand you sheets at the front desk. Unless I looked outside, I wouldn't know it was near an airport, as the rooms are really that quiet.

BTW, for those of you who geocache, there is one right outside the front door. But, be careful of muggles.

Room Tip: Don't get a room that overlooks the entrance overhang because they don't have darkening curt...
See more room tips
  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 11, 2012
Dear zeffantm,

The staff and management would like to thank you for writing such a glowing review. It is one of the best parts of the job seeing people love our hotel and staff. It validates all the hard work we put forth everyday seeing someone so truly enjoy our property. Thank you again for choosing our hotel and happy hunting with geocache.

Best,
David Preston
Director of Customer Service
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Pennsylvania
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 9, 2012

This is a brand new hotel located on perimeter of airport, ten minutes drive from pick up at Terminal. Service and quality of room was excellent with complimentary full breakfast and free transportation to the cruise port. Many cruise passengers were at hotel, but there was room for all. Hotel is in residential/commercial area but there is small grocery store on corner and McDonalds and Subway within 2 blocks safe walk. Very comfortable room with microwave and small refrigerator...Many excellent tv stations on large HD flatcreen.....highly recommended.

Room Tip: Book your ride to port early upon arrival
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 11, 2012
Dear Conner2dood,

The staff and management would like to convey our thanks for such an accomplished reviewer posting such a flattering review. I am glad your transportation to the port was smooth and efficient. I am equally delighted you were able to enjoy breakfast the morning of your stay. We at Comfort Suites believe breakfast to be the most important meal of the day. Thank you again for choosing our hotel and we will see you the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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