Chose this hotel for the pre-cruise free shuttle. Called the day before my arrival to schedule my transportation to the POM. Was told adamantly that I had to wait until I checked in to reserve our transportation. I explained that I would not be arriving until after 10:00pm, and that I wanted to secure an early departure, but was told if they fill one shuttle, they would get another one. What they failed to mention was that we would have to wait for the next "scheduled" shuttle time, if the time we wanted filled up.
When we arrived at the hotel to check in, I was told the shuttle that left when we wanted to leave was already booked, and we would have to leave later than we needed to go. Then the gentleman behind the desk told me, "You should've called earlier to reserve the shuttle." I explained that I had tried that, and was told I had to wait until check-in. He then
told me I could have called in the morning the day of my arrival. Apparently, that was allowed.
Why aren't all of the employees made aware of hotel shuttle policies? In the end, I had to book Super Shuttle at midnight for $55 to take us to the port. I'm disappointed to say the least. It's too bad, because the hotel itself is very nice. If you are going pre-cruise, call ahead to schedule your shuttle time. Hopefully, you will have better luck than we did.