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“Comfortable bed, good quality comforter/sheets” 4 of 5 stars
Review of Comfort Suites Miami Airport North

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Comfort Suites Miami Airport North
2.5 of 5 Hotel   |   657 Minola Dr, Miami Springs, FL 33166   |  
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Ranked #3 of 12 Hotels in Miami Springs
CA
Top Contributor
84 reviews 84 reviews
49 hotel reviews
Reviews in 55 cities Reviews in 55 cities
41 helpful votes 41 helpful votes
“Comfortable bed, good quality comforter/sheets”
4 of 5 stars Reviewed April 11, 2012

* Very comfortable bed, good quality sheets/comforter, had very good sleep
* Has bid desk with big drawer dresser
* Free shuttle to and from airport, very convenient
* Free breakfast saves lot of time

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 13, 2012
Dear bobolee55,

The staff and management would like to thank you for posting such a positive review. I am glad to see you found your room comfortable and cozy. Being such a new hotel we get to offer our guests the most up to date rooms Choice Hotels offers. Just yesterday we had a Choice hotel film crew shooting a commercial of our hotel. This film will be shown at a hotel convention. Our facility is so new and innovative Choice Hotel & Suites is using us to exemplify the industry’s standards. Thank you again and we look forward to your return visit to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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588 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Blue Mounds, Wisconsin
Top Contributor
74 reviews 74 reviews
15 hotel reviews
Reviews in 31 cities Reviews in 31 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed April 10, 2012

We stayed here the nights before and after a cruise out of the Port of Miami. We felt very safe in the neighborhood, the breakfast was much better than most, and the shuttle was prompt. The shuttle service is subcontracted, so you MUST get your name on the shuttle list when you make your reservation or you run the risk of having to wait.
. The rooms were VERY comfortable and well decorated. My only disappointment was that they don't make up the sofa sleeper in advance unless you specifically tell them to do so. Otherwise they'll just hand you sheets at the front desk. Unless I looked outside, I wouldn't know it was near an airport, as the rooms are really that quiet.

BTW, for those of you who geocache, there is one right outside the front door. But, be careful of muggles.

Room Tip: Don't get a room that overlooks the entrance overhang because they don't have darkening curt...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 11, 2012
Dear zeffantm,

The staff and management would like to thank you for writing such a glowing review. It is one of the best parts of the job seeing people love our hotel and staff. It validates all the hard work we put forth everyday seeing someone so truly enjoy our property. Thank you again for choosing our hotel and happy hunting with geocache.

Best,
David Preston
Director of Customer Service
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Pennsylvania
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 9, 2012

This is a brand new hotel located on perimeter of airport, ten minutes drive from pick up at Terminal. Service and quality of room was excellent with complimentary full breakfast and free transportation to the cruise port. Many cruise passengers were at hotel, but there was room for all. Hotel is in residential/commercial area but there is small grocery store on corner and McDonalds and Subway within 2 blocks safe walk. Very comfortable room with microwave and small refrigerator...Many excellent tv stations on large HD flatcreen.....highly recommended.

Room Tip: Book your ride to port early upon arrival
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 11, 2012
Dear Conner2dood,

The staff and management would like to convey our thanks for such an accomplished reviewer posting such a flattering review. I am glad your transportation to the port was smooth and efficient. I am equally delighted you were able to enjoy breakfast the morning of your stay. We at Comfort Suites believe breakfast to be the most important meal of the day. Thank you again for choosing our hotel and we will see you the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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Carlisle, Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2012

We came in for a two night stay before leaving on a cruise. The front desk clerk when we checked in was great. Very helpful. Breakfast was very good. It had a convenience store just a partial block out the front door and Subway, McDonalds, IHOP and several other places to eat were within walking distance.

The staff was always friendly. Room and whole hotel was very clean and new. The shuttle to the port on our cruise day was great! Efficient, clean and stress free.

I am looking forward to staying here again the next time we're in Miami. Keep up the good work!

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 11, 2012
Dear Tania M,

Thank you for such a glowing review. I am very happy that you found our staff so helpful and courteous. Every day I witness my staff going above and beyond ensuring all guests feel like family. I am also glad we were able to make your vacation stress free by providing free transportation to the airport and cruise port. Thank you again for choosing our hotel and we will see you the next time you travel to Miami Springs, Florida.

Warmest Regards,

David Preston
Director of Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2012

My family of 5 stayed here pre cruise during our spring break. Great staff (especially Cruz, very nice breakfast staff), very clean rooms. Airport transfer was great, Port of Miami transfer very organized. Definitely recommend this hotel to everyone. Will stay again (hopefully soon).

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 10, 2012
Dear DarlaMac,

The staff and management would like to thank you for the glowing review. I am glad you found our staff extremely helpful and responsive. I am equally delighted you were able to utilize our transportation to and from the airport and cruise port. I know from personal experience how important these services can be for a weary traveler. Thank you again and we look forward to providing your lodging needs the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wyandotte, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 4, 2012

After a flight from Detroit, we got our rental car and within 5 minutes we were at the Comfort Suites Miami Airport North. Perfect directions to a nice, clean and friendly hotel. We were greeted by professional staff, providing us with information on places nearby to eat dinner and then headed to our suite. The room decorations looked new, they were clean, very comfortable and energy efficient. I must say that whenever I have a stopover in Miami, I will try book this Comfort Suite as it is in a perfect location, adjacent to the airport and expressways.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, April 6, 2012
Dear lupo2390,

I am so delighted to see that a fellow Michigander found our hotel so comfortable and our staff so courteous. I love seeing Midwesterners come to Miami, Florida and have such a great experience at our hotel. I am ecstatic that you loved our hotel so much you will use it as your Miami home base. Thank you again for sharing your experiences and we look forward to providing your lodging needs the next time you travel to Miami Springs, Florida.

Warmest Regards,
David Preston
Director of Customer Service
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2012

This was a great hotel, comparable to more up-scale brands like Hyatt Place. A huge plus for us was that it was all non-smoking which was important due to asthma and allergies. I could find no other hotels in the area like that. Reviews of many other nearby hotels (even the hotel inside the airport) complained of cigarette smell and other odors in the room and bugs - there was nothing like that here.

I see that others had complaints about the shuttle. I can see how this might be an issue - there were 7 of us and we filled the van at the airport and the driver had to tell people at other stops that he had to return. But I don't really see how to get around that other than to have multiple vans which is not practical. It was confusing as we flagged down a van from the "Comfort Inn and Suites" and he said he wouldn't drive us (turns out that is a completely different hotel down the road). Luckily, we did not run into any problems with the shuttle.

I did have one major complaint. I prepaid and booked the room through the Choice hotel web site. When I returned home, I found a $2 charge on my credit card. I called the hotel to inquire and they said it was a charge to use the room safe. I was dumbfounded. I told them I didn't even use the safe - to their credit, they told me they would refund the $2 (haven't seen it on my credit card yet, but will take their word for it). This hidden charge is highly unethical. However, $2 is not enough to ruin all of the good points of this property.

Breakfast was nice as were the internet/business computers. Pool area was a little on the small side, but probably appropriate for this tier of hotel. When we used the pool, there were no towels but luckily we brought our own from the room. The hotel was on the expensive side as far as this tier of hotels go, but was on par with other hotels in the area so I guess that's to be expected.

Staff was about average - not overly helpful but not rude by any means.

Location is not great as far as restaurants and such but my primary requirement was to be near the airport, which it was. That said, the Honduran restaurant down the street had great food.

Overall, I had a great experience and would definitely stay at this hotel again.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David P, Guest Relations Manager at Comfort Suites Miami Airport North, responded to this review, August 2, 2012
Dear jim m,


Thank you for taking the time and writing a review on Trip Advisor about your experiences at our hotel. We here at Comfort Suites love seeing guests responses posted online. . I am delighted to read that our hotel and shuttle services were so well received. Every day we work hard to ensure that our guests get picked up from the airport and taken to the cruise port the next morning in a timely fashion. Unlike other hotels in the area we value our guests loyalty so we provide these services free of charge. Once again thank you for being a valued guest and for choosing Comfort Suites Miami Airport North for your lodging needs.

Sincerely,
David Preston
Director of Customer Service
Director.customerservices@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Miami Airport North

Address: 657 Minola Dr, Miami Springs, FL 33166
Phone Number:
Location: United States > Florida > Miami Springs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 12 Hotels in Miami Springs
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Miami Airport North 2.5*
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, Comfort Suites Miami Airport North gives you plenty of space to relax and regroup. A premier option among Miami suite hotels, the brand new Comfort Suites® Miami Airport North is just 5 minutes from Miami International Airport and offers free transportation to both the airport and the Port of Miami. ... more   less 
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Also Known As:
Comfort Suites Miami Airport North Hotel Miami Springs

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