There were multiple things wrong with my stay.
When I arrived, I asked for a shuttle to the cruise port. They said they had 9:45 AM available but I saw that there were later times so I asked for that, and they would not allow it. I said that I didn't want to go that early because I couldn't check-in that early and there is nothing to do at the port. They would not change this for me. I even explained to them that this is why I booked this hotel because of the free cruise shuttle. It should be stated somewhere on the site that the shuttle is so early and that people may have to wait at the port with nothing to do for a few hours.
The website also advertised a managers cocktail special. When I asked about this, no one heard of this...not even the bartender.
When I booked our room, I booked the suite for the wet bar. A wet bar in the hotel means that the fridge will be stocked. When a hotel advertises kitchenette, then that is a sink and refrigerator which is what I got. I once again, went to the desk to discuss this and they were extremely rude. I asked again about the cruise shuttle and they refused a later time.
Breakfast area is extremely unorganized. Plates should start off the line...not be in the center of a table. People were all over the place because of the disorder of the set up.
Pool was freezing cold.
If it wasn't for the bartender, we would have had a horrible stay. All of the staff except him were extremely rude and nothing was what it said it was.
I was highly anticipating this hotel but they have a lot of kinks to work out.