If you are going to stay at this hotel, BYOE! Bring your own EVERYTHING! They do not provide TOWELS, COMFORTERS or an IRON. I created an account just to write a review about this ridiculous hotel. When I first booked and arrived at the hotel, I thought it was a great deal. The rooms were modern and most come with your own garage but I quickly discovered that the hotel didn't even provide the basic amenities such as towels to shower with, a comforter or some sort of heavy blanket on the bed, or an iron and ironing board. I read reviews before booking that said they did not provide enough towels but I thought maybe that was a fluke. When my husband and I checked in, there were 2 big towels but only 1 small one. I called the front desk and they told me someone would be right up...they never came. Fortunately I had a bag of clean laundry in my car with a washcloth in it. The next morning, I called down and asked for a small towel and they said all the towels were dirty and being laundered...When I came back at the end of the day, my room had not been cleaned and of course, no towels delivered. I called and they actually brought 2 up. However, the following day, although my room was cleaned, they only left 2 big towels and NO small washcloths. I called front desk and the girl said she was sorry but the washing machine had broken about 4 hours earlier and thats why they didn't have any towels. I told her I had an early morning flight and needed to shower and she just said sorry. I went down to the lobby to demand a refund which she refused. I told her that this was not a one time occurrence because I read the reviews and I had been begging for towels for all 3 days I was there. The housekeeper was finally able to steal a towel out of one of the unoccupied rooms but only after I pitched a fit.
Next item to bring...a comforter. The hotel does not provide comforters. The only thing covering my bed was a thin white sheet. We were in the process of moving so I fortunately had a comforter in my car or else we would have frozen. Again, front desk girl said it should have been a blanket but I dont believe her. Just like she lied about the washing machine just breaking, she lied about the "missing" comforter.
Like another reviewer said, if they were low on money when building this hotel, they should have left out the Bose speakers, recessed lighting and rain shower head and instead opted for towels and comforters on the bed. Oh, and an iron would be nice too.
Suites have private garages...but no towels so STAY AWAY
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.