This was a wierd experience, both good and bad...
First, the girl behind the desk asks me for my passport. I'm now guessing they don't have many Americans staying at this hotel. Then she won't check me in because their internal reservation number didn't match the reservation number from the web portal I used. I had to wait for 20 minutes for a manager to come and tell her it was OK.
So I get my room assignment and am told to park in that room's garage. Yes, each room on the ground floor (actually 2nd floor) has its own garage with its own electric garage door. You enter the room via a RF ID card from the garage.
So I open the door and it is completely dark. I see a glowing light on the wall and try pressing it. Nothing. I finally put the RF id card to it and all the lights come on. So I proceed up the stairs to the room (there is nothing downstairs except the garage door entrance). About halfway up, the lights go out. Complete darkness (the room has no exterior windows ecxept for a frosted mini window in the bathroom). I fumble up the steps with my luggage and am lucky I didn't kill myself.
Anyway, I used a flashlight I carry to go back downstairs and reactivate the lights. Again they go out almost immediately. It took me a while to figure out you had to keep the RF id room key in the slot behind the light switch reader. IT WOULD HAVE BEEN NICE IF THEY HAD TOLD ME THAT FIRST!
The room is beautiful. Artwork, sculptures, furnishings, color, etc... The toilet is behind a swinging glass door as is the shower (huge walk in shower with the spout directly overhead, not on the wall). No privacy there. Anyone in the room can see into the toilet and shower. Looks great and if that isn't an issue, fine.
Then I notice some odd things...
-No hand towels or wash rags. Only two shower towels.
-No blanket/comforter on the bed, just a fitted sheet and bottom sheet.
-No closet or ANY PLACE to hang clothes.
-No place to set luggage except on the floor.
-No soap dish in the shower, IE no place to put the soap except on the lip just above the ground.
-The TV is a 23" computer monitor with a tuner. There is a Bose sound system, but the TV sound wouldn't come out of it, so I could never hear the TV.
While I was waiting at check-in, three others had inquired about no blanket and small towels. She told them they were out, so I didn't bother even asking for them.
Lastly, at checkout, they told me I would have to wait 5 - 10 minutes while they checked the room to ensure I had not used the mini-bar. That was very aggravating. Having not used anything, I just walked out despite their protest.
Overall a negative experience with a few nice amenities but missing some key basics.
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- Also Known As:
- Alladin Hotel Miami Springs