I booked four nights at the Courtyard for the duration of my stay in Miami. I looked on several travel site and saw that this Courtyard had good reviews which led me to choose this location instead of other hotels closer to Downtown. Upon arriving, I find out that there is another person with my last name who they gave my reservation to. Fortunately, they were able to call up the person and resolve it. Had to wait a couple minutes but everything was sorted out, so not a big deal. I was able to ask for a room with the courtyard view and the person checking me in was able to accommodate me.
The exterior and interior is nicely done. One of the better hotels I stayed at. The elevators were a bit slow but since I was on the second floor, I was able to take the stairs. There was an incident when the lock on the door to the stairs locked from the inside which forced me to take the elevator. I like what Courtyard dies to their lobbies. There is a pleasant seating area as well as The Bistro. There are also computers which you can use and print your boarding passes. The rooms are decently sized and I like the big bathrooms. The carpeting and wall paint nicely match and is easy on the eyes. The room I stayed in has a king sized bed and a sofa bed.
On the first night of our stay, after we came back from a night out, we come back to the bathroom light bulb out. I call housekeeping to let them know and they said they will send somebody right away. This was around 10 pm. I also noticed that there were no face or hand towels in the room. No big deal, I'll let them know when they come fix the light bulb, I thought. Come one hour later, still no one has come to fix the light. We haven't showered yet and I was eager to get out of my clothes l, shower, and sleep. So around 11, I call up housekeeping again but had to wait a few moments since they were busy. When someone got to the phone, they told me that there was only one person working and he's occupied with fixing another room and that the would be over to my room right after that. I also informed them about the missing towels. 10 minutes later, housekeeping shows up with my missing towels and security with the wrong light bulbs (they thought it was the wash area outside of the bathroom which had the lights out. They told me that they would return with the correct bulbs. Fast forward 30 minutes, we were getting very tired and decided to shower with the bathroom door open so we have lightning. It's now 1230 and no one has returned to fix the light. I come back the next day to find the light has been fixed. I was pretty ticked off about this. It is a pretty simple fix and that took them over half a day to fix and we were not provided with any status updates or follow up calls to make sure the bathroom light was fixed.
After the situation the first night, everything else was fine. I was kind of disappointed that the fitness center didn't have an exercise bike. The had elliptical and treadmill, along with a bench and free weights.
Overall, this hotel was a nice place to stay. However, given my troubles the first night, I don't know if I will come back or recommend staying at this hotel in the future. The hotel is 15 miles from downtown which could translate to 45 minute drive in traffic and paying $200 a night, I may have been better off with an alternative closer to the downtown area.
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- Also Known As:
- Courtyard Miami Lakes Hotel Miami Lakes
- Miami Lakes Marriott
- Miami Lakes Courtyard