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“Nice” 5 of 5 stars
Review of Courtyard Miami Lakes

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Courtyard Miami Lakes
3.0 of 5 Hotel   |   15700 NW 77th Court, Miami Lakes, FL 33016   |  
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Ranked #1 of 4 Hotels in Miami Lakes
Orlando, Florida
Top Contributor
97 reviews 97 reviews
87 hotel reviews
Reviews in 44 cities Reviews in 44 cities
56 helpful votes 56 helpful votes
“Nice”
5 of 5 stars Reviewed November 13, 2013

Stayed here for a quick overnight again and this time I got to experience the newly renovated rooms and lobby. When I had stayed here last they were still remodeling.
Room was comfortable and beds were really comfortable..
The only thing I was a little upset by is that there was no longer an indoor jacuzzi.. I have noticed that a lot of Courtyard's are removing there jacuzzi's and I was just curious as to why?

Other than that everything else was great! Denise from the front desk was great and the female supervisor in the AM was also fantastic! I would gladly stay again!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, December 1, 2013
Dear Guest,

Thank you for your detailed feedback regarding your most recent stay at the Miami Lakes Courtyard. We appreciate your customer loyalty, and it is satisfying to know that our staff provided you with excellent service. As far as the spa space, the management team is looking forward to repurposing the area at a future date. We look forward to serving you again on your next trip to Miami Lakes.

Sincerely,
Orlando Amparo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Kissimmee, Florida, United States
Top Contributor
150 reviews 150 reviews
31 hotel reviews
Reviews in 57 cities Reviews in 57 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 5, 2013

We prefer to stay at Courtyard hotels if we are not somewhere fancy. This hotel is your standard CY, but has some shortcomings. The major one is a lack of wine in the Bistro. Apparently they have not been buying items for the Bistro, and they were down to two types of red wine and we overheard someone say "its been this way about a month now".

Aside from that they have great staff - especially the evening staff our second night at the Bistro. The girl was top notch - took care of us very well. Hotel does seem a little worn.
But we'll certainly come back for a future visit when we are in the area.

Room Tip: A good spot, but a lot of traffic to get here. When getting off the highway, the entrance can throw...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, November 9, 2013
Dear Mr. William G:

We so appreciate your feedback; our property prides itself in meeting the needs of our guests. Without comments and information from patrons such as yourself, we would not be able to meet the highest standards customer service.

Naturally, I was disappointed to hear about your experience regarding the wine options in our Bistro. Please accept my sincerest apologies and rest assured that the next time you visit the hotel, you will find ample wine selections.

In addition, I am very pleased to hear that our staff exceeded your expectations. All of us at the Miami Lakes Courtyard look forward to having you as our guest again in the near future.

Sincerely,
Orlando Amparo
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Hilton Head, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 20, 2013

I have been coming to this hotel once per month for years, Why? They always go out of their way to take care of me and welcome me with a warm smile everywhere! The Manager always finds time to greet me and the Bistro staff know my favorite foods. They are really helpful and very nice people. Similarly the front desk staff are well trained, efficient and very nice!

Room Tip: Ground floor overlooking Courtyard
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, Property Coordinator at Courtyard Miami Lakes, responded to this review, October 21, 2013
Dear Valued Guest,

A big part of our business is our repeat guest, we try each and every day to offer a service at our Courtyard that makes you feel right at home. I will make sure to forward your wonderful comments to our bistro and front desk staff.

Your business is greatly appreciated and we look forward to serving you again at Miami Lakes Courtyard.

Sincerely,
Lianet Bellido
Property Coordinator
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

Located right off the highway close to restaurants, shops and businesses this Courtyard is very convenient for road warriors. The hotel is very clean and the staff friendly. Prices reasonable too! What more could you ask!

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, October 8, 2013
Dear Guest,

We always appreciate receiving feedback from our guests. Your comments affirm our ongoing commitment to customer satisfaction. Thank you so much for highlighting the advantages of staying at the Courtyard Miami Lakes, and we look forward to serving you again when your travel needs bring you back to our area.

Sincerely,
Orlando Amparo
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1 review
3 of 5 stars Reviewed September 29, 2013 via mobile

Decent hotel but our sheets, towels and even the soap were damp. Got better with the use of the AC. We like our room cold so that helped. I think the beds were memory foam so they were too mushy for my taste. OK hotel for an overnight quick stay.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

The only hotel I will stay in. Always clean very friendly workers, beautiful rooms and outside scenery. Reasonable price. Great locations. Love that they have a bar and deli in them so you don't have to go far for really anything.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 29, 2013
Dear Guest,

Thank you so much for your splendid comments posted to Tripadvisor on Sept. 22, 2013. We appreciate our guests, and are pleased to know that we are meeting all your expectations.

We look forward to serving you again during your next visit to the Miami Lakes Courtyard.

Sincerely,
Orlando Amparo, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
60 reviews 60 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

My family drove down from Orlando so my mother could celebrate her 99 birthday with all her grandchildren, great grandchildren, and great great grandchildren. She was very happy and the hotel has a very nice lobby toget together.
It Iis close to restaurants expressway. It is very convenient.
Front desk staff super nice.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 7, 2013
Dear Guest,

Thank you so much for taking the time to offer us your comments on Trip Advisor. We are certainly pleased that we were able to provide you and your party with excellent service. Congratulations on your Mom's 99th birthday and we look forward to helping her celebrate her 100th birthday next year!

Best regards,
Orlando Amparo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Lakes

Address: 15700 NW 77th Court, Miami Lakes, FL 33016
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami Lakes 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Courtyard Miami Lakes Hotel Miami Lakes
Miami Lakes Marriott
Miami Lakes Courtyard

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