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“Great Service” 5 of 5 stars
Review of Courtyard Miami Lakes

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Courtyard Miami Lakes
3.0 of 5 Hotel   |   15700 NW 77th Court, Miami Lakes, FL 33016   |  
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Ranked #3 of 4 hotels in Miami Lakes
Hilton Head, South Carolina
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Service”
5 of 5 stars Reviewed October 20, 2013

I have been coming to this hotel once per month for years, Why? They always go out of their way to take care of me and welcome me with a warm smile everywhere! The Manager always finds time to greet me and the Bistro staff know my favorite foods. They are really helpful and very nice people. Similarly the front desk staff are well trained, efficient and very nice!

Room Tip: Ground floor overlooking Courtyard
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, Property Coordinator at Courtyard Miami Lakes, responded to this review, October 21, 2013
Dear Valued Guest,

A big part of our business is our repeat guest, we try each and every day to offer a service at our Courtyard that makes you feel right at home. I will make sure to forward your wonderful comments to our bistro and front desk staff.

Your business is greatly appreciated and we look forward to serving you again at Miami Lakes Courtyard.

Sincerely,
Lianet Bellido
Property Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

Located right off the highway close to restaurants, shops and businesses this Courtyard is very convenient for road warriors. The hotel is very clean and the staff friendly. Prices reasonable too! What more could you ask!

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, October 8, 2013
Dear Guest,

We always appreciate receiving feedback from our guests. Your comments affirm our ongoing commitment to customer satisfaction. Thank you so much for highlighting the advantages of staying at the Courtyard Miami Lakes, and we look forward to serving you again when your travel needs bring you back to our area.

Sincerely,
Orlando Amparo
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1 review
3 of 5 stars Reviewed September 29, 2013 via mobile

Decent hotel but our sheets, towels and even the soap were damp. Got better with the use of the AC. We like our room cold so that helped. I think the beds were memory foam so they were too mushy for my taste. OK hotel for an overnight quick stay.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 22, 2013

The only hotel I will stay in. Always clean very friendly workers, beautiful rooms and outside scenery. Reasonable price. Great locations. Love that they have a bar and deli in them so you don't have to go far for really anything.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 29, 2013
Dear Guest,

Thank you so much for your splendid comments posted to Tripadvisor on Sept. 22, 2013. We appreciate our guests, and are pleased to know that we are meeting all your expectations.

We look forward to serving you again during your next visit to the Miami Lakes Courtyard.

Sincerely,
Orlando Amparo, GM
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Florida
Top Contributor
58 reviews 58 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

My family drove down from Orlando so my mother could celebrate her 99 birthday with all her grandchildren, great grandchildren, and great great grandchildren. She was very happy and the hotel has a very nice lobby toget together.
It Iis close to restaurants expressway. It is very convenient.
Front desk staff super nice.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 7, 2013
Dear Guest,

Thank you so much for taking the time to offer us your comments on Trip Advisor. We are certainly pleased that we were able to provide you and your party with excellent service. Congratulations on your Mom's 99th birthday and we look forward to helping her celebrate her 100th birthday next year!

Best regards,
Orlando Amparo
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Salem
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

Great staff, efficient and very friendly. We were checked in with room keys in about 5 minutes. Room was extremely clean. Yeah the pool towels are kinda thin. But this isn't the ritz carlton!!! Clean lobby with great happy hour and bistro. Would definitely stay in this hotel again if business brings me back to the area. Perfect for business travelers. Not a vacation spot, just clean rooms, great staff and overall pleasant experience.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 18, 2013
Dear Christy D,

Thank you so much for taking the time to post your comments about the Courtyard by Marriott Miami Lakes. We pride ourselves on high guest satisfaction, and as such, your complimentary feedback is truly appreciated. We look forward to your next visit with us when you are in our area once again.

Sincerely,
Orlando A. Amparo
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Vero Beach, Florida
1 review
1 of 5 stars Reviewed August 16, 2013

When I stayed here I decided to park in the back parking lot, close to where the security was every night and the back entrance door was located. My back window was busted out and all of my children school clothes and new shoes and my luggage where stolen. This was suppose to be a wonderful vacation for my birthday but it turned out to be a nightmare and the staff that worked there did not even care enough to do anything about my lost. Once the police showed up they told me that this has been happening once a week to random guest and that the staff should have warned me but the staff replied we have a little sign by the front exit that says park at your own risk but I was in the back. Be careful because they do not care, and the police can not help you. Another thing is they do not have cameras on the outside so they can not watch your cars and if this happens to you, you will be out of luck.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 18, 2013
birthday_party84:

Marriott hotel properties take the safety and security of their guests very seriously. Here at the Courtyard by Marriott in Miami Lakes guest safety is our number one priority and we follow our policies and procedures for guest security unequivocally.

I understand that you enjoyed the benefits of 5 nights at the associate room rate prior to the incident occurring on the 6th and last night of your stay.

It is a well-known fact that when personal belongings are clearly visible within a vehicle, the car unfortunately becomes more susceptible to vandalism and theft.

Reiterating what my staff has assured you, the report of your incident has been submitted to the appropriate channels at Marriott International Corporate offices for processing.

Sincerely,
Orlando A. Amparo
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Additional Information about Courtyard Miami Lakes

Address: 15700 NW 77th Court, Miami Lakes, FL 33016
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Miami Lakes
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Miami Lakes 3*
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Also Known As:
Courtyard Miami Lakes Hotel Miami Lakes
Miami Lakes Marriott
Miami Lakes Courtyard

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