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“Bring a wetsuit; the rooms are damp.” 3 of 5 stars
Review of Courtyard Miami Lakes

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Courtyard Miami Lakes
3.0 of 5 Hotel   |   15700 NW 77th Court, Miami Lakes, FL 33016   |  
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Ranked #1 of 4 Hotels in Miami Lakes
1 review
“Bring a wetsuit; the rooms are damp.”
3 of 5 stars Reviewed September 29, 2013

Decent hotel but our sheets, towels and even the soap were damp. Got better with the use of the AC. We like our room cold so that helped. I think the beds were memory foam so they were too mushy for my taste. OK hotel for an overnight quick stay.

  • Stayed September 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    43
    46
    24
    11
    7
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2013

The only hotel I will stay in. Always clean very friendly workers, beautiful rooms and outside scenery. Reasonable price. Great locations. Love that they have a bar and deli in them so you don't have to go far for really anything.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 29, 2013
Dear Guest,

Thank you so much for your splendid comments posted to Tripadvisor on Sept. 22, 2013. We appreciate our guests, and are pleased to know that we are meeting all your expectations.

We look forward to serving you again during your next visit to the Miami Lakes Courtyard.

Sincerely,
Orlando Amparo, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
64 reviews 64 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed September 4, 2013

My family drove down from Orlando so my mother could celebrate her 99 birthday with all her grandchildren, great grandchildren, and great great grandchildren. She was very happy and the hotel has a very nice lobby toget together.
It Iis close to restaurants expressway. It is very convenient.
Front desk staff super nice.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, September 7, 2013
Dear Guest,

Thank you so much for taking the time to offer us your comments on Trip Advisor. We are certainly pleased that we were able to provide you and your party with excellent service. Congratulations on your Mom's 99th birthday and we look forward to helping her celebrate her 100th birthday next year!

Best regards,
Orlando Amparo
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Salem
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 17, 2013 via mobile

Great staff, efficient and very friendly. We were checked in with room keys in about 5 minutes. Room was extremely clean. Yeah the pool towels are kinda thin. But this isn't the ritz carlton!!! Clean lobby with great happy hour and bistro. Would definitely stay in this hotel again if business brings me back to the area. Perfect for business travelers. Not a vacation spot, just clean rooms, great staff and overall pleasant experience.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 18, 2013
Dear Christy D,

Thank you so much for taking the time to post your comments about the Courtyard by Marriott Miami Lakes. We pride ourselves on high guest satisfaction, and as such, your complimentary feedback is truly appreciated. We look forward to your next visit with us when you are in our area once again.

Sincerely,
Orlando A. Amparo
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Vero Beach, Florida
1 review
1 of 5 stars Reviewed August 16, 2013

When I stayed here I decided to park in the back parking lot, close to where the security was every night and the back entrance door was located. My back window was busted out and all of my children school clothes and new shoes and my luggage where stolen. This was suppose to be a wonderful vacation for my birthday but it turned out to be a nightmare and the staff that worked there did not even care enough to do anything about my lost. Once the police showed up they told me that this has been happening once a week to random guest and that the staff should have warned me but the staff replied we have a little sign by the front exit that says park at your own risk but I was in the back. Be careful because they do not care, and the police can not help you. Another thing is they do not have cameras on the outside so they can not watch your cars and if this happens to you, you will be out of luck.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 18, 2013
birthday_party84:

Marriott hotel properties take the safety and security of their guests very seriously. Here at the Courtyard by Marriott in Miami Lakes guest safety is our number one priority and we follow our policies and procedures for guest security unequivocally.

I understand that you enjoyed the benefits of 5 nights at the associate room rate prior to the incident occurring on the 6th and last night of your stay.

It is a well-known fact that when personal belongings are clearly visible within a vehicle, the car unfortunately becomes more susceptible to vandalism and theft.

Reiterating what my staff has assured you, the report of your incident has been submitted to the appropriate channels at Marriott International Corporate offices for processing.

Sincerely,
Orlando A. Amparo
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Cocoa, FL
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed August 11, 2013

This hotel is average and typical of the price range. It is nicely decorated with a very modern lobby. It's in a good location with quick access to main roads and stores.

The hotel suffers from the same deficiencies as most hotels in that they don't have very good soundproofing, not enough towel racks/hooks and not enough electrical outlets.

The hotel has interior hallways and any sounds such as people chatting, maids wheeling their carts, etc. echo loudly into your room. So, forget about sleeping late.

Today's traveler has several devices that need charging such as phones, iPads and laptops. Multiply that by a family of four and you quickly run out of electrical outlets. I bought a small power strip from Wal-Mart and take it on all trips which solves that issue for us but hotels need to wise up and provide more outlets.

Towels. This hotel has the worse towels I've ever seen. They're paper thin and rough. I ended up having to get extra towels just to make it through a two day stay. And, they don't provide enough racks or hooks for the towels. They end up draped over everything in the room.

Overall the stay was not bad enough to say I'll never stay here again but I might choose a different hotel next time just to see if I can find one better.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 18, 2013
Dear Jedidad:

Thank you for your detailed comments regarding your stay at the Courtyard by Marriott Miami Lakes. We are please that you found our property conveniently located and a good value dollar for dollar.

Your comments about the electrical outlets and towel racks are worthwhile considerations and Marriott International is always interested in knowing about suggested improvements to their room designs.

In terms of any complaints that our guests register about noise, our staff responds to those calls immediately. At Courtyard by Marriott Miami Lakes, we pride ourselves on bringing swift resolution to those complaints.

Thank you again for choosing Courtyard by Marriott Miami Lakes. We hope to serve you again soon.

Sincerely,
Orlando A. Amparo
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Hopkins, Belize
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 4, 2013

We have stayed here several times and the staff are always friendly, the hotel clean and the Bistro convenient for good snacky food. Happy hour offers on food and drinks were available when we were there.
Had a problem with a noisy air conditioner, but the maintenance guy came quickly and stopped the rattling. Useful having the little strip mall next door, within walking distance, with supermarket, Outback and others. Not too far to drive to Miami Lakes village, with several restaurants. Plenty of free parking and free internet. Fridge and microwave in the room.
Spa out of action and pool looking a bit tired, but still very usable.

Room Tip: Courtyard facing rooms quieter than outward facing.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMgmtML, General Manager at Courtyard Miami Lakes, responded to this review, August 11, 2013
Dear Guest,

We are so appreciative of your review of the Miami Lakes Courtyard by Marriott. The team at our property takes pride in achieving guest satisfaction. As such, it was important to receive your positive feedback regarding the high level of service that our staff was able to provide to you. We look forward to welcoming you again on your next trip to Miami Lakes!

Best regards,
Orlando Amparo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Miami Lakes

Address: 15700 NW 77th Court, Miami Lakes, FL 33016
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Miami Lakes 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Courtyard Miami Lakes Hotel Miami Lakes
Miami Lakes Marriott
Miami Lakes Courtyard

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