This may sound petty but today was my last stay at the Courtyard Miami Lakes. I found out this morning that this hotel no longer provides complementary coffee to its guest in the morning. They did however offer this service for the last four mornings this week. I was offered the option of making my own coffee in the disgusting little one cup coffee maker in my room or paying a premium for the Starbucks coffee at the bistro. Petty? Well yes, maybe, but I payed over $900 for my 4 night visit this week and bought water at $2 a bottle because I arrived late when I checked in. The wonderful lady at the front desk was quite embarrassed when she explained the new "corporate" policy to me and I made sure she knew my displeasure was not directed toward her. She suggested I write the corporate office but what do the care. It was their policy to squeeze a few more dollars out of me, surely they can't be wrong!
Hello Mr Hilton my name is David and I'm happy to give you my 90 plus nights that J. W. got last year! Oh, and thanks for the cup of coffee.