I arrived about 215PM on a Sunday and was immediately told by a rather rude lady that I was early and she would have to see if there was a room for early checking. After speaking Spanish on the phone in front of me, she informs me it would be after 3 for a room. It was just the way she is telling me, that felt like she was enjoying it.
I sat in the lobby until the football game hit half time, about 25 minutes. I then walked over to the desk and asked of a room had opened up. She immediately said without even checking, I told you it would be an hour. I said no, you said after 3, but I thought I would ask since it had been 25 minutes. All this time I am trying to be pleasant.
I went out to the car, called up the Marriott app on my phone and found another Courtyard 10 minutes away and made a new reservations and cancelled the one at this hotel.
I left, never to return.