My wife's birthday. A pretty special event. They were 2 "groups"...didn't pay attention to anyone else. We ordered a bottle of wine and appetizers, so we weren't "unimportant" customers.
My wife ordered a ribeye, served without the sauce it was supposed to come with. The waiter made her feel like a fool for asking about it...surly jerk.
Ribeye was overcooked to the point of inedibility, and our waiter didn't come back to ask. He was in the other room talking to the groups there and outside to talk to somebody there. No sense of urgency or service to us. He didn't come back or even walk past so I could wave him over to complain until I was done with my meal...with my wife's plate sitting pretty well untouched.
She'd completely lost her appetite by then, so we just asked for the check. The owner came over and apologized profusely and offered to cook her another one. We were done and really upset by then and didn't want to spend another minute in there, so we said "NO" just the check please.
10 minutes later the check still hadn't arrived...and suddenly the owner shows up with a new meal for my wife. We just wanted to get the hell out of there, so we just said "NO" again, and asked AGAIN for the check.
And they tried to charge us for BOTH meals!
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