I am not a fan of Mexican food but I do make the exception for On The Border, I 'discovered' them in the DFW area and have continued to visit while in that area. Yesterday (1/8/14) while working in Miami, FL I decided to go to the Miami Lakes location with my daughter who goes to school in the area. The place was 60% empty yet dirty, we sat at the bar, the countertops weren't clean or cleaned, the bartender (mature guy, Jorge I believe) was slow in making himself of assistance in spite of the very light number of customers. we finally got drinks (a bottled beer and a water) and it took forever until he came over to take a food order, which took even longer to be brought over and to top it off was incomplete. No silverware or napkins, a total disgrace. When I called him over and asked, he got offended and said he was waiting for the food to arrive to bring us silverware !? and immediately stated, I'll just get someone else to help you and ignored us the rest of the evening. Some other young guy took care of us and did a nice job, cared and tried to make things better. A manager came by and asked if everything was fine and I gave him a little bit of the rundown, he apologized and moved on.
By the way, the stuffed jalapenos which I love were the worst I have ever had, over battered, burst and burnt. The guacamole which is a staple there, never came, my daughter's fish tacos were bland and she had to get up and walk over to another table to get a salt shaker because there wasn't one given to us.
When the bill finally came it was wrong (of course), we had been charged for food items that never came. The young waiter was diligent and got it handled, they even took my beer off the tab ($5.25)
In conclusion, they ruined it for me, dirty, slow service, nasty bartender with an attitude, incomplete food order, incorrect bill. what else can I say? No wonder their Pembroke Pines location shut down, maybe it was ran by the same franchisee!
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