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“A little dated but good” 4 of 5 stars
Review of Hotel Indigo Miami Lakes

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Hotel Indigo Miami Lakes
3.5 of 5 Hotel   |   7601 Miami Lakes Drive, Miami Lakes, FL 33014   |  
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Ranked #3 of 4 Hotels in Miami Lakes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“A little dated but good”
4 of 5 stars Reviewed January 28, 2014

I arrived early in miami and the marriott was full so got the best price at indigo through trip advisor . The service was friendly and reception good.. we got a disability room which is larger anf this one had a multi shower configeration which was awsome ... I still thought the 3 1/2 star rating was too high for that facility . However the in house resturant was fair priced and the bar staff were great .
We will repeat

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 2, 2014
Dean H - Thank you for providing us some insight into your recent stay at Hotel Indigo Miami Lakes. We were glad to hear that you enjoyed some aspects of your stay and hope to have another opportunity to be of service to you. We are working on a property refresh/ renovation project and look forward to hearing your thoughts once we complete.

Thanks again for sharing and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Ellicott City, Maryland, United States
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 26, 2014

The hotel has an ideal location between Ft. Lauderdale and south Miami and is close to shops and restaurants. The beautiful golf course setting and outdoor area by the pool is nice. However, the rooms are not quite up to the standards one expects of hotel chains. None of these things were deal breakers but attention to these details would have ensured a positive impression. We stayed in a room with two double beds on the ground floor. The room has a slight but definite musty odor and the vent cover had black dust all over it. The exposed bathroom ceiling piping is not a big deal but a room booked for a family of four only had three towels and no washcloths. In addition there is a layer of dust, grit and hair along the top edge of the baseboard in the bathroom in addition to unattended finger prints on the door and marks on the walls. We stayed two nights and even though we were out of the room by 8:30 AM it was never visited by housekeeping. When my husband went to retrieve towels from the housekeeping cart in the hallway they did offer to make up the room but we planned to be in it for an hour in preparation for a wedding. The attention to these details would make the hotel experience on par with it's location and setting.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 2, 2014
Lynn R - Thank you for providing us some insight regarding your recent stay at Hotel Indigo Miami Lakes. We agree that attention to detail makes the difference and we are sorry to hear we did not address some of them during your stay. We have shared your comments with our team and appreciate you taking the time to share.

Thank you again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warwick, RI
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed January 20, 2014

Recently, we chose to spend a night somewhere different before leaving on a cruise. Based on the room photos and location, we chose Hotel Indigo in Miami Lakes. It is about 20 minutes from the Port of Miami. Unfortunately, the pictures were better than the actual facility. The exterior looked like an apartment complex that needs a new coat of paint. The lobby & front desk were bright and colorful but that was about it. The bar/restaurant area was tiny & closed at our check in. Our room ended up being in a separate building behind the main building. It was a nice size room with a golf course view. Immediately upon entering it, there was a very strong musty smell. We thought it may have been unused for some time and the AC had to run for awhile. After a couple of hours, it actually got worse and I had an allergic reaction. I am allergic to mold! When I reported this issue to the front desk, the associate was apologetic and helped to change our room. The new room was slightly smaller with an interior pool view. Luckily, it was less musty than the first but, musty nonetheless. Neither room was especially clean especially the shower. Since we were traveling with toddler whose bedtime fast approached, we stayed the night. We couldn't wait to leave in the morning. Probably the worst $200/night hotel experience that I have ever had in my traveling life. I will not stay again. It was very surprising to find this poor quality from the IHG Group which owns Intercontinental Resorts, Crowne Plaza & Holiday Inn to name a few.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 2, 2014
jejri418 - Thank you for sharing your recent experience with us. Please accept our sincere apologies for your trouble you encountered with the ambient air during your stay as well and some of the other expectations we did not meet during your stay. We would like to reach out to you to find out more specifics of your stay and will do so via direct message on Tripadvisor.

Thank you in advance for your time

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 18, 2014

I work in the travel industry and I have stayed at many many hotels over the year. Good and bad. 2 star and 5 star. This is, by far, is the worst hotel I've ever stayed at. And unfortunately we were here for 9 horrible days.

First impression - check in: the front desk was obviously new, because he had no idea how to find our reservation. No apologies for that, just kept saying "can't find you". Someone finally helped him find us, and again no apologies. Okay, we let that slide. Got into the room and it was very damp and cold. The air conditioning didn't work properly and it was set at 62 degrees. Not exactly comfortable. That's fine, we changed the temperature. There was black hair in the corners of the bathroom floor. Obviously not mine, because I'm a blonde and had just arrived. Okay, now we are starting to wonder about this hotel. Get into bed... it's not an actual blanket. It's some sort of weird cover with a sheet on the bottom and a sheet on the top, to make it seem like a duvet. And the blanket was stained. A little gross.

The hotel looks like they have given it a face lift and has new fixtures in the bathroom, and new flooring in the room. But there was black painted pipes showing all over the bathroom, which was a little creepy (see photo). And rust stains on the new looking floor, which gave the impression that they don't clean very well.

Then the next day, we went to make coffee and the mug was disgustingly dirty (see photo). The WRAPPED IN PLASTIC glass (signifying it was clean) was also filthy (see picture).

Then there was housekeeping, who didn't even bother to clean our room twice, who didn't make the bed one of the times when they did clean it, who almost every day left their own garbage in our room (see photo of a McDonalds cup with black hairs and fuzz in it - we didn't even visit a McDonalds). The housekeeping staff kept changing our AC temp to 62, from our 74. We asked the front desk to ask them to stop doing this and we were told that probably wouldn't help, that we should leave a note. We taped a note to the wall and they finally left it alone.

There was mold on the walls, big ants crawling around, dirt all around the door out to the patio that looked like it had never been cleaned.

Our key cards magically stopped working FIVE times in 2 days. We literally visited the front desk 3 times in two hours.

We had coffee in the room every morning, and in the last 3 days, they stopped restocking creamer and sugar. The breakfast in the hotel was horrible in the morning, embarrassingly so. We tried to eat every morning and were disappointed every morning. We knew the hotel wouldn't offer a high end breakfast, but it was just so bland, no choice, over cooked... EVERY DAY.

There was only one wardrobe for the room, and no drawers.

You can see how now, just the small things, that normally wouldn't be a big issue, suddenly are. Too many small things were an issue.

We left a note asking for 3 towels, instead of two. Sometimes we were given two, sometimes 3.

I would never recommend this hotel to anyone. And was so disappointed by my stay, that I felt the need to share it with anyone looking to stay at this hotel. If you have a choice, don't stay here.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 2, 2014
destinycm - So sorry to hear about some of the experiences you encountered during your stay and will be reaching out to via direct message to obtain more specific information regarding the specifics of your stay. This is certainly not the unique and memorable experience that we want for our guests. Again our sincere apologies and we hope to connect with you soon.

Thanks again.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park Hills, Kentucky, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 9, 2014

The room was kinda dark and small. Its an older building. Service was ok. Not overly helpful. The location is right off the highway and traffic was just terrible. If I go to Miami again, I'll probably stay somewhere else.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 12, 2014
Kimberly B - Thank you for posting a review of your recent experience at Hotel Indigo Miami Lakes. Our team was disappointed to hear that we did not exceed your expectations. We are committed to providing our guests with great experiences and hope you would allow us an opportunity to turn this experience around in the near future.

Thanks again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
98 reviews 98 reviews
10 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed January 7, 2014 via mobile

First day room not made up
Second day room not made up
We got towels sent in at 11 pm
Third day maid wakes us up w do not disturb sign on door to tell us front desk never told her to clean room
Spoke w manager today
She promised all would b done
Sink cracked
No closet
50's building painted but not updated outside
Rooms painted and have applied some cosmetics
Would never return

  • Stayed January 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 12, 2014
Borroc - We apologize for not being able to properly service your room and causing you any inconvenience. Our housekeeping team always respects our guest's privacy and thought they were accommodating your request when they knocked. It appears our manager may have misunderstood your request and for that we do apologize. We wished our efforts to recover from this misunderstanding would elevated your experience and are disappointed it did not.

Thank you for posting and we wish you safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apollo Beach
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 16, 2013

We stayed for the Patriots game this weekend. The staff were great that we encountered ; Jackie, Nathan and jovaughn. The restaurant may look small but for a quick homemade breakfast or late snack it's perfect. The room is quaint clean and rain shower was awesome. The Shula's spa is very close, went for a last minute massage and it was well worth it. Very quick to get to stadium and if giant for a game, I would suggest you let the traffic go.

Stayed December 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 5, 2014
sunset1517 - We thank you for posting your review of Hotel Indigo Miami Lakes and for recognizing some of our team members. We enjoy hosting our beloved football fans and look forward to being of service to you in the near future.

Thank you again and safe travels.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Miami Lakes

Address: 7601 Miami Lakes Drive, Miami Lakes, FL 33014
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
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