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“Very disappointing ..” 2 of 5 stars
Review of Hotel Indigo Miami Lakes

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Hotel Indigo Miami Lakes
3.5 of 5 Hotel   |   7601 Miami Lakes Drive, Miami Lakes, FL 33014   |  
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Ranked #3 of 4 Hotels in Miami Lakes
Hamilton, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very disappointing ..”
2 of 5 stars Reviewed February 15, 2013

The lobby is very tropical and nice looking. We actually arrived a week in advance of our reservation as we had made arrangements to store our golf clubs while we were away on a cruise. The agent was very pleasant, helpful, and efficient. We popped in, dropped our clubs and we were on our way without any issues.

When we returned a week later, we were equally pleased with the look of the lobby and the front of the hotel. Unfortunately, the room we were checked in to was not as pleasing. It was at the end of a hall in a corner alcove on the ground floor. The room was dusty, and there were some stray bobby pins on the counter. When I tried to go out to the patio, I thought the sliding door was broken but I found that the track was just so dirty that it didn't open very well. I went to the front desk to see if they had anything else available. We were moved upstairs to a much brighter room with a balcony door that actually worked - although it was also dusty around the corners of the room and furniture.

After we got back from supper, I went into the bathroom and turned the light on only to find a half a dozen small crawling bugs on the wall. I went to the bedroom and found the same thing! I squished a few in a tissue and brought them to the front desk. The agent told me they were sugar ants and apparently very common in Florida. He said they were nearly sold out so he didn't have another room for us and he sent a maintenance guy up to "spray". After the guy came up, I showed him the bugs and he called the front desk agent and told him the room was "infested". Magically, he found a vacant suite right across the hall. He came up to inspect it with us. It was nice and appeared bug free (although there were still stains on the living room furniture). We had already moved most of our luggage to our car because we didn't want it to get infested with ants, but they helped us move what we had left over.

We won't be staying at the Hotel indigo again. The front desk service, and the breakfast was very good but the property is very dirty. The housekeeping department needs a major overhaul!

Room Tip: Ask for a room on one of the upper floors (not ground floor or in a corner - dark) Inspect your roo...
See more room tips
Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 18, 2013
Natalie L- Thank you for sharing your most recent experience at Hotel Indigo Miami Lakes. We sincerely apologize for the challenges you encountered during your stay. We strive to provide our guests the best possible experience and exceed guest expectations and are disappointed we did succeed with your recent stay. We will be sure to share this feedback with our team and continue to focus our attention on those details that make a difference. Thank you for the kind words about our staff and we hope your cruise experience was an enjoyable one.

Safe Travels

Jorge
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227 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Fernandina Beach
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 31, 2013

I stayed in this in town because it claimed to be a boutique hotel. It is not. When I walked into my building I was almost over powered by the odor of the carpet cleaner, which is kind of ironic since the only place there is carpet is in the hallways. There was no carpet in the room, the room was fully tiled. Although my suite was spacious, all of the furniture in my suite was outdoor wicker patio furniture. The bed was comfortable and everything was clean. The people were friendly too. It's average.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, February 3, 2013
SurfinGators - We appreciate you taking the time to share your experience at Hotel Indigo Miami Lakes with us and value your comments. We are sorry about the odor of carpet cleaner in the corridors and hope it did not affect you during your stay. We hope to have another opportunity to be of service to you in the near future and thank you for your stay.

Safe travels.

Jorge
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Atlanta, Georgia
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 10, 2013

My stay here was just okay. I felt like the room was a bit overpriced for the age and condition. It was very clean. It's just that the HVAC units weren't working properly upon initial arrival. Maintenance did get that sorted out sufficiently. Then there were hot water and water pressure issues every morning. Every morning. Kind of frustrating when you are paying a decent amount of money to stay at a nice hotel. Not really enthusiastic about having to take cold shower, or have no more water pressure than a slight trickle.

The staff was very courteous friendly and helpful. And the steakhouse Shula's next door is world class. One of my new favorite restaurants.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 19, 2013
Live2dive929 - thank you for taking the time to share your experience with us. We are sorry you experienced some issues with your room during your stay. Our staff was very disappointed we did not meet your expectations but do appreciate your coments regarding their interaction with you. We hope you have another opportunity to stay with us as we look forward to making your next experience a completely positive one.

Thank you again and safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, FL
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 2, 2013

The staff at this property really makes it shine. Chris at the front desk & marcella at the bar are friendly, professional, efficient folks. The great location, nicely appointed rooms, and well maintained property all contribute to a wonderful stay.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 19, 2013
Sharilynn - thank you for sharing your experience with us and we at hotel indigo are appreciative of your wonderful review. The staff truely enjoys hearing from our guests and are very happy we created a raving fan with you. Chris and Marcela are true superstars for us and we made sure to communicate your thoughts to them as well as the entire team.

Thanks again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 17, 2012

I stayed at this hotel 3yrs ago and decided to give them another try. Upon check in we walked into our room which was located on the first floor. The bed looked as if someone had layed in it. Their was a musty Oder coming from the AC unit. The sliding glass door was unlocked and it had no way to be locked. The bathroom shower was dirty and moldy. I immediately went to the front office to ask for a new room. The second room still had a musty smell. The bathroom shower was also still dirty (water spots) but not moldy. The sliding glass door had both a lock and a stick for extra security. The towels did not dry. You can tell they were old and are starting to fall apart. The pillows and the bed were ok. Overall the extra $60 that I saved for my 3 night stay were not worth it. The hotels up the road are a lot better except you 't have a balcony.

Room Tip: Ask for a 2nd or 3rd floor. Inspect your rooms thoroughly before getting settled in.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo Miami Lakes, responded to this review, January 7, 2013
Dear Qubana420,

Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry the room you received did not live up to your expectations. I have taken note of your valuable comments and will use these to improve the quality and services we offer.

While we understand that your stay was less than satisfactory, I hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska, USA
Top Contributor
51 reviews 51 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 8, 2012 via mobile

Gio at the front desk was excellent, as was the restaurant staff. However, my room had a dirty odor to it and little gnat bugs that crawled all over the desk and bedside table. The room had not had a thorough cleaning as there was dust and a dirty smell throughout the room. It is unfortunate that the cleanliness of this older property is sub-par because it is a nice looking property with an eclectic design. The shower had 7 different spray heads and would have been fantastic had water pressure been a bit stronger. A Shulas steak house is located adjacent to the property and is always a great place for good food, albeit at a good price :)

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, General Manager at Hotel Indigo Miami Lakes, responded to this review, January 19, 2013
Kate H - We wanted to thank you for posting your review and apologize for some of the inconveniences you encountered. Also wanted to let you know that we have utilized your comments to refresh the focus with our housekeeping team. We appreciate your feedback and we hope have another opportunity to service you in the near future. We know you will not be disappointed.

Thank you again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

As a business traveler I want a clean, comfortable, quiet room. This hotel did not disappoint. On check in the friendly staff upgraded me to a suite which made my stay feel more like home. Nice sitting room with a desk for working, HD TV and a rocking chair. Easy to relax at the end of the day.
This property is close to a number of restaurants.
My morning began with a run through the neighbor hood, which was safe and scenic. After that a great shower. The shower has an over head spray, body spray and a hand held spray.

Stayed December 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Miami Lakes

Address: 7601 Miami Lakes Drive, Miami Lakes, FL 33014
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Indigo Miami Lakes 3.5*
Number of rooms: 86
Official Description (provided by the hotel):
Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more   less 
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