First you need to know that I stay in Miami Lakes about 3-4 times a year while visiting family. I've done this consistently for about 8 years. With that said this place has been my favorite so far. Value was very good. This is still Miami so you can spend to your hearts content on a hotel. This was a great place for the money. Right off the expressway, so it's very easy to get to and find. When I got in I was greeted by a really nice guy named Daniel. He's a great rep. for the hotel as he does everything in his ability to make sure you are taken care of. Check-in was a breeze and the room was clean, bright, comfortable and spacious.
Now a good hotel I think is best judged by how things are handled when things go wrong. I stayed 3 days and at about 1:30am on my last night there the water went out due to a busted pipe. When I checked out the next morning I was expecting a typical defensive response to my complaint about the water (I travel a lot, and anyone who does knows what I'm talking about and expects this type of confrontation) but instead was greeted by the manager with a sincere apology, a partial refund and a cup of coffee. Kudos. It's this type of customer service that makes a customer come back again. Very refreshing. I've stayed at the Courtyard, town place, Shula's etc..but now I'm a fan of Hotel Indigo.
- Official Description (provided by the hotel):
- Imagine a 100% smoke-free sophisticated boutique hotel, whose focus is delivering a unique guest experience. Quite deliberately the Hotel Indigo Miami Lakes Florida has been designed as an urban oasis for travelers who look to escape from the common hotel. We offer the convenience of a 24 hour fitness center, pool, Phi Restaurant and are located on a Don Shula s Golf Course and right next door to .the Original Don Shula SteakhouseLocated just minutes from Miami International Airport (MIA) and Opa-Locka Airport, Hotel Indigo Miami Lakes provides convenient access to Main Street Miami Lakes. Nearby attractions include: South Beach, Dolphin Stadium, Don Shula s Golf Course, Saw Grass Mills, the Theater District and Art Galleries. Whether you are here to relax in the Aveda Concept Spa at Shula s, or enjoy a round of Golf at Shula s famous golf course, the Hotel Indigo offers each guest a blend of modern contemporary living. Rooms include hardwood floors, granite counter tops and spa like showers. Curl up in our over-sized beds with plush bedding, duvets with covers, pillow shams and plenty of fluffy pillows. Stay connected with complimentary Internet access throughout the hotel or in our onsite business center.Relax and have a meal or a drink at the Phi Bar that serves cutting edge cuisine or just grab a latte. We proudly brew Starbucks coffee. ... more less
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