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“Nice but lacks in service!” 3 of 5 stars
Review of Shula's Hotel & Golf Club

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Shula's Hotel & Golf Club
3.5 of 5 Hotel   |   6842 Main Street, Miami Lakes, FL 33014   |  
Hotel website
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Hotel amenities
Ranked #3 of 4 Hotels in Miami Lakes
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Nice but lacks in service!”
3 of 5 stars Reviewed June 25, 2014

I attended a High School Reunion at the Resort. Rooms were nice, especially the poolside rooms. The Hotel was very nice and the beds were incredibly comfortable. Now the restaurant.....prices were too high for what you get. A Chateau Michele Riesling ($9 a bottle at the store) was $9 a glass! We started out at Happy Hour, 3 beers and one glass of wine, then dinner with one more glass of wine and my husband had a double shot of Crown ($18) our bill was $143. Before tip!!!!!!I (I had an Ahi tuna salad and my husband had a steak)
Service was better at dinner than at breakfast
Breakfast- the server poured everyone coffee we only asked for 3 coffees and then he poured 4 -3oz orange juices which no one asked for. We were charged for everything he poured! He rarely checked on us, we had to ask for menus, not a good experience! There were other problems, but I think you get the idea.
There was a wonderful front desk clerk! The Hotel experience is probably 4 Star, but I would skip eating and drinking there!

Room Tip: Rooms were nice, even the standard room. Beds were very comfortable.
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
Jaime D - It was indeed a pleasure hosting you and all your high school alumni and hope you all had a spectacular reunion. We were sorry to hear about some of the service issues you encountered in our restaurant and apologize for no giving you a great dining experience. We have shared you review with our food & beverage team in order to identify where we can improve upon. We thank you for sharing and look forward to hosting your next reunion.

Safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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330 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
New York City, New York
1 review
5 of 5 stars Reviewed June 23, 2014

When I come to Miami Lakes, this is the best place to stay. Rooms and beds are comfortable. Natasha one of the staff members and extremely helpful. You can set the room AC to your own temperature ... My brother finds the AC a little noisy but I like it!

Room Tip: Upgrade to the signature room if you can!
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
Lori S - We are glad to be your choice hotel while in Miami Lakes and appreciate you sharing your comments with us. We look forward to the next opportunity to be of service to you and again thank you for sharing.

Safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 19, 2014

We decided to stay here even though the hotel was rated #4 of 4 hotels. When we checked in the front desk staff was very nice and helpful. The room appeared clean, until we had 2 roaches in our room (not palmetto bugs). My daughter was looking for a toy that had gone under one of the beds, when she saw crumbs of food under the bed. Sorry our stay wasn't what we had hoped for. We like the area and its close to where my sister lives. Unfortunately, we won't stay here again.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
DSCAshburn - We appreciate you choosing Shula's for your recent stay in Miami Lakes and are sorry to hear that you did not have a great experience. We do have a great partnership with our pest control vendor and have an aggressive program in place. We understand your position and hope that you will reconsider staying with us next time you are in the Miami Lakes area. We hope the remainder of your stay went well and that you enjoyed your time in South Florida.

Thank you for sharing and we wish you safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, FL
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 17, 2014

We stayed this week at the last minute. We've stayed before years ago and liked the location but knew it needed updating. We heard they were going through a renovation so we tried it again. We did get a renovated room and it is MUCH better. Wood floors, granite tops, etc. However, they got cheap on the sheets. They didn't fit the bed and if you rolled over the sheet came with you. I spent most of the night fighting the sheets and sleeping on the mattress (ugh).

Re: customer service. When they answered the phone we were quick to get towels (didn't have enough in the room) but the front desk was clueless about breakfast and the restaurant. Transferred and lost the call twice. The front desk also asked me 3 times what kind of room I wanted and needed help with the computer figuring out how to check me in.

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
Don C - We appreciate you returning to Shula's and for allowing us some insight into your recent stay with us. So sorry to hear about the trouble you encountered with the sheets and have shared your comments with our housekeeping team. We also apologize for check-in expereince as we have some new staff members still in training that may have been assisting you. We hope this expereince does not deter you from returning to Shula's and thank you again for your time.

Safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Illinois
2 reviews
2 of 5 stars Reviewed June 10, 2014

For the price, this is WAY too expensive for what you get. The entire facility is out dated. The pictures make it look real nice but don't be fooled. The staff at the front desk are extremely friendly but that's where the customer service ends. Our mattress was so sunk in in the middle that we woke up with sore backs. I requested they change the mattress and they said they would but they never did. Needless to say, I suffered with a sore back the entire week. They apparently don't have enough towels/washcloths for all their guests. My wife and I returned to our rooms to find NO washcloths. When I approached the cleaning staff they said they would bring them by once they were finished drying. This was at 5:00pm in the evening. We never received the washcloths and the front desk said they weren't any left. The swimming pool had a lot of dead bugs floating in it. Really kind of disgusting. The food in the restaurant is over priced too. I kind of expected that. Fortunately, there are abundant restaurants in the vicinity at more reasonable prices. I've stayed at Super 8's that were much more up to date and comfortable for half the price of this place. We will never return.

Room Tip: Stay somewhere else.
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  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
Matt S - We are extremely disappointed to hear about your recent experiences while staying with us and appreciate you sharing them. We have reviewed your comments with our team in efforts to identify any areas we can improve on. We hope that you have fully recovered from you back issue and again truly apologize for this experience. Our team hopes that you reconsider a future stay with us as we would like to turn this recent experience around.

Thank you for your time and we wish you safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed June 8, 2014

Youar Hotel personnel was great! Caroline and Mac and Kevin are excellent. I think you have a great staff overall and very willing to go the extra mile for their guest. It was actually raining really badly and a wedding was taking place outside and the hotel stepped up and did everything they could to make sure that bride had an awesome day!
I was not part of this wedding party but saw the hotel employees rush to give the service and served with pleasure and grace. Kudos to you...I give you 100 stars if I could.

Room Tip: The front desk employees accommodated me in everyway. The first was the best for me although every f...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, July 6, 2014
Jackie G - Thank you for taking the time to share your observations while at Shula's and for recognizing our team members. They truly endeavor to provide the best possible experience for our guests and we appreciate them as well.

Thanks again and safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Contributor
17 reviews 17 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed June 2, 2014

Stayed here for two nights with a friend to see a concert down south. She used to live in the area so it helped out a lot for food around the hotel. It was affordable and a pretty good area of town. We checked in late with no problems. Had an issue with requesting more towels, in the end we just ended up finding housekeeping in the hallways and asking for more towels from them. The room itself was very clean and the bed was super comfortable. The bar and restaurant downstairs seemed good. We got a couple drinks at the bar the first night and they were very good. The only issue that we had is that we requested a late check out of 5pm instead of 12pm. We asked the front desk about this about 5 times prior to arriving, and then twice more when we arrived. They had all said that it was noted in our reservation that we requested that and we would pay an additional fee which we didn't mind. By 1pm, we were inundated with phone calls about ever half an hour asking why we hadn't checked out at the normal time. By 5pm, you could say we were a little frustrated. Other than that, I would stay here again.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, June 9, 2014
playthreeagain - Thank you for sharing your recent experience at Shula's with us and we hope you enjoyed the concert. We were sorry to hear about the trouble you encountered with your late checkout and have shared your review with our front office team. Our sincerest apologies for the unnecessary frustration. We appreciate your feedback and look forward to being of service to you again in the near future.

Thanks again and safe travels.

Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shula's Hotel & Golf Club

Address: 6842 Main Street, Miami Lakes, FL 33014
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shula's Hotel & Golf Club 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Shula`s Hotel And Golf Club
Shulas Hotel Miami Lakes
Don Shula Hotel
Don Shulas Hotel Miami Lake

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