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“FULL SATURDAY WITH NO ESPN, ESPN2, OR INTERNET!!” 3 of 5 stars
Review of Shula's Hotel & Golf Club

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Shula's Hotel & Golf Club
3.5 of 5 Hotel   |   6842 Main Street, Miami Lakes, FL 33014   |  
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Hotel amenities
Ranked #3 of 4 Hotels in Miami Lakes
Gainesville, Florida, United States
1 review
1 helpful vote 1 helpful vote
“FULL SATURDAY WITH NO ESPN, ESPN2, OR INTERNET!!”
3 of 5 stars Reviewed September 20, 2013

I stayed here for the Miami Football game 2 weeks ago, and whle the hotel and property was well kept, very nice, and the staff were hospitable, the biggest downside was that our room was not able to get or ESPN, ESPN2.

We figured it'd be fine to just stream the game on an iPad using the Watch ESPN app... but the internet signal was so poor that the streaming video kept stuttering and eventually crashing.

For most, this wouldn't be a huge issue, but for a college football fan, this was hell on earth.

Again, if first things are first, the hotel was very nice and i felt safe. But the lack of these channels and when the staff came to fix it, they never returned or replied after calling to let them know again that it didn't work.

C+ marked down from an A-.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, October 15, 2013
g8rphann - Thank you for providing us with some insight into your recent stay with at Shula’s. So sorry to hear about your challenges with our IT systems during your stay and we hope you were eventually able to watch your college team play as desired.

Thanks again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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331 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
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English first
Hallandale Beach, Florida
Top Contributor
75 reviews 75 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed September 11, 2013

Only good thing about this hotel is the pretty pool and courtyard. Check in was ok but my room was right next to the ice maker. Worst part about that was the ice buckets are metal. All day and all night people getting their ice and all we heard was clanging all day and all night. LIke the other review said the sheets didn't fit and the mattress cover didn't either. The first night the maid just casually fixed the bed up. Did not leave one hand towel. Shulas Steak 2, the Sports Bar attached to this property was horrible. Both days and nights the service was the worst! The waitresses and bartenders are clueless. The prices in there are not cheap and the food runner brought the wrong food 3 straight times. I have stayed here before and it was pretty good but the this Hotel has steadily declined. They wont see me again.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, October 15, 2013
nocurfu53 - We sincerely apologize for some of the experiences you encountered during your stay. We hope that you would reconsider staying with us in the near future based on your previous experiences with Shula's. We would love an opportunity to turn this experience around. Thank you for providing us valuable information and allowing us to share it with our team.

Safe Travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglasville, Georgia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 7, 2013

This is a beautiful older resort on the outside and in common areas, with really decent pricing. The room and service left much to be desired though. The bed sheets didn't fit, no mattress cover, saggy mattress, air-conditioning had jury rigged wiring, and only operated on low. House keeping was non existent. I had to chase her down to get fresh towels. The common areas were clean, and the outside areas (including the pool area) were nice in appearance. Not the type of room or service I would call resort quality.

Room Tip: Outside is beautiful, but the rooms are not all that.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, September 8, 2013
Mike C - Thank you for taking the time to share your recent experience with us. We have shared your comments with our team and do apologize for some of the inconveniences you encountered. We pride ourselves in providing simply great service and are disappointed that we did not exceed your expectations. We are happy to hear you enjoyed the overall appearance of our property and hope to have another opportunity in the near future to turn this recent experience around.

Thank you again and safe travels.

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2013

We held a pre cruise, high school reunion dinner and stay here in June. While I personally didn't stay on the premises, the facility was great for our large party. The hotel is in a great location, pool area and ground were well-kept, the party area was nice, as was the bar. What I saw of the rooms, they seem nice. Many of my friends did stay, and liked the hotel. I do know I world keep this hotel on my short list if I find myself in the Miami area again. Located within walking distance it's plenty of shopping and restaurants, and out felt to be a safe area.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, September 8, 2013
cmw1ut - Thank you for taking the time to post a review of your experience at Shula's. Hoping your high school reunion and cruise were filled with everlasting memories. We look forward to being of service to you again in the near future.

Safe Travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2013

I have stayed at the Shula many times over the years. There has been a steady upgrading of the physical plant underway over the past 3 years, and it shows - particularly the beautiful grounds and plantings, and renovated rooms. The management is greatly improved, with a much friendlier and sharper staff at all levels than existed years back. This would be a five-star review if it weren't for the oft-noted loud air conditioning units - hopefully that's the next step in the upgrading process. The 4-star message is - keep up the good work.

Room Tip: the Signature rooms (3rd floor) and deal are the best - really a terrific breakfast/early morning de...
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, September 8, 2013
Chuck_Ellis - Thank you for sharing your experiences with us and for your loyalty to Shula's. We appreciate you noticing some of the changes we have made and for the comments regarding our team. We continue to listen to our guests and continue to enhance our property and services based on these shared experiences.

Thank you again and safe travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lodi, NJ
1 review
1 of 5 stars Reviewed August 17, 2013

Stayed there for work. AC is very noisy, every time it comes one seems like heavy truck comes into your room. My bathroom did not have any hooks or racks to hang a towel.
I heard every sound from adjacent room. Huge caterpillar was crawling on my window. Property is very old. Needs major remodeling. Smell damp. WIFI service is not stable. NO or very bad Verizon reception

Stayed August 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, September 8, 2013
olnama - Thank you for sharing your recent experience with us. So sorry to hear about some of the issues you encountered during your stay. Although our team is very disappointed for not meeting your expectations, we will be sure to take the information you have provided to help identify guest impact items we need to address. We appreciate your valuable comments and again we apologize for these experiences.

Safe Travels

Jorge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Punta Gorda, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 12, 2013

So my Girlfriend which is a Dentist and I, stayed at this hotel with several other Dentist colleagues July 8th to the 12th because of a new employee training. She was checked-in on the 8th and given a room with 2 beds even though her company prepaid for a King. Given my g/f had a headache and was tired we didn't care to argue. After getting to our room the room key didn't work. The front desk staff said that they would send security around with a working key. Twenty-five minutes went by and we were is still sitting outside her door with a headache, finally we got into the room. The front desk said that they couldn't find our room (example of poor training.) On night 2 of her stay at 1 a.m. the fire alarm went off we waited in the room for 20 minutes and it still was going off so she grabbed her key card sleeve and went outside once outside with 5 "shady looking guys" we realized while wearing pjs that the key was not in the key card sleeve. We went to the front desk to get a key and they told us no, to wait by our door and security would come by. (Poor training always give a new key or escort the guest personally). Twenty minutes went by of her sitting outside her door with the "shady looking guys" and security arrived to let her in her room. The next night the same thing occurred except this time we brought our key with us. As we get back into our room and start to fall asleep at 2 a.m. the alarm goes off again. (Poor training teach night auditor how to work the alarm) The next night we went to Shula's steak house and spent $200 dollars and brought leftovers for me and her mother and sister visiting, back to the room and called the front desk about a fridge delivered. The gentleman said that there would be a cost for the fridge. I then said "let's just make it complementary because of all the mishaps during my stay" the gentlemen rejected that and said he was check to see if any was available. (Poor training, always upgrade the guest or comp. ammenities to the property because it is a little cost to you and 80% of business is return business) Thirty minutes went by and still so call so she called and he said he still hasn't checked, another 30 minutes went by and we called back and he said they were all out. (Poor training, In hospitality you allways follow-up). I bet he didn't even check. Later that night we got a phone call at 10:40 pm (while asleep) from the same snotty front desk guy saying that we owed $5 dollars for the Valet because the company doesn't cover that. "Really $5 dollars "you are going call and wake guests up over a valet charge." (Poor training, never call a room past 9pm) Needless to say having worked in hospitality a Mr. GM you should be embarrassed. Mistakes happen, but these were not mistakes this was a "guest is wrong attitute" not once did we get a sincere appology other than a letter under our door. Not once did the hotel accomodate for our needs and not once did they try to right their wrong.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JFerbeyre, Manager at Shula's Hotel & Golf Club, responded to this review, August 15, 2013
Cale R - Thank you for sharing your recent experience at Shula's and we are sorry to hear about some of the service issues you both encountered during your stay. We appreciate you giving us an opportunity to review your experience with our team and utilize this information as a service training tool. The fire alarm was an issue beyond our control but we were glad it was false in nature. I did try to reach out to all our guests to personally apologize for the alarm issue and I am sorry we did not connect. I did send an apology letter as I knew I would not be able to talk to everyone. Thank you again for providing us this insight. I know our team will be disappointed that we did not meet or exceed your expectation but will appreciate the feedback.
Safe Travels
Jorge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shula's Hotel & Golf Club

Address: 6842 Main Street, Miami Lakes, FL 33014
Phone Number:
Location: United States > Florida > Miami Lakes
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Miami Lakes
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Shula's Hotel & Golf Club 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Shula`s Hotel And Golf Club
Shulas Hotel Miami Lakes
Don Shula Hotel
Don Shulas Hotel Miami Lake

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